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[UPDATE] Driver Verifier found an ATItool Driver prob, how to remove from registry?

post #1 of 5
Thread Starter 
Hi all,

I recently uninstalled ATItool as I don't use it anymore and it seemed to go fine but somehow, there is still a record in my registry.

How do I safely remove this from my registry manually (or can I use ccleaner, or other?).

Please give specific instructions on how to remove as I have never really gone into the registry and don't want to mess anything up!!!

Per Driver Verifier (verifier.exe), it identified this issue, here is the minidump it generated (see bolded text below for path I need to deal with):

BugCheck CD, {8e343000, 0, 8221c936, 0}

Unable to load image \\SystemRoot\\system32\\DRIVERS\\ATITool.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ATITool.sys
*** ERROR: Module load completed but symbols could not be loaded for ATITool.sys
Probably caused by : ATITool.sys ( ATITool+2017 )

Followup: MachineOwner
---------

0: kd> !analyze -v
************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

PAGE_FAULT_BEYOND_END_OF_ALLOCATION (cd)
N bytes of memory was allocated and more than N bytes are being referenced.
This cannot be protected by try-except.
When possible, the guilty driver's name (Unicode string) is printed on
the bugcheck screen and saved in KiBugCheckDriver.
Arguments:
Arg1: 8e343000, memory referenced
Arg2: 00000000, value 0 = read operation, 1 = write operation
Arg3: 8221c936, if non-zero, the address which referenced memory.
Arg4: 00000000, Mm internal code.

Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from 82344868
Unable to read MiSystemVaType memory at 82324420
8e343000

FAULTING_IP:
nt!wcsrchr+a
8221c936 668b08 mov cx,word ptr [eax]

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 3

DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP



....etc, etc.

Thanks guys!
Edited by Qbert - 6/17/08 at 9:24am
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post #2 of 5
Quote:
Originally Posted by Qbert View Post
I recently uninstalled ATItool ...there is still a record in my registry.

[B]How do I safely remove this from my registry manually

Please give specific instructions on how to remove as I have never really gone into the registry and don't want to mess anything up!!!

Per Driver Verifier
Unable to load image SystemRootsystem32DRIVERSATITool.sys,
"\\SystemRoot\\system32\\DRIVERS\\ATITool.sys" doesn't necessarily indicate a registry error. Most likely just a bad uninstall. That error message means that "something" is still trying to load the ATITool driver.

"Cookbook" type registry editing is folly. You could do a lot more harm than good.

Use msconfig to look at what is loading at startup (Start>Run>type msconfig>Enter. Click the startup tab and disable anything about ATITool.
Edited by billbartuska - 6/16/08 at 4:15pm
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My System
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Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
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2 X Samsung 915N Ducky Shine III, Blue Cherry/Blue LEDs PCP&C 1kw Lian Li PC-71 (W/Window) 
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post #3 of 5
Thread Starter 
Quote:
Originally Posted by billbartuska View Post
"SystemRootsystem32DRIVERSATITool.sys" doesn't necessarily indicate a registry error. Most likely just a bad uninstall. That error message means that "something" is still trying to load the ATITool driver.

"Cookbook" type registry editing is folly. You could do a lot more harm than good.

Use msconfig to look at what is loading at startup (Start>Run>type msconfig>Enter. Click the startup tab and disable anything about ATITool.
Thanks for the info!

I took another look at msconfig last night and no service or program is loading at startup for ATItool. I also went into the \\drivers folder and removed the ATItool.sys file but that did not fix either (I put it back then since this did not fix). I checked on the ATItool boards and this file is leftover after the uninstall but there was no mention of how to remove it. I also went into Services in Administrator tools and it is not listed there (or in Task Manager)

Under Event Viewer, I get:

The following boot-start or system-start driver(s) failed to load:
I8042prt
ATItool

My question....Is it safe to just delete the following keys in the registry:

[HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Ser vices\\i8042prt]
[HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Ser vices\\ATItool]

Please, I need a definitive answer on this as I have not deleted anything out of my registry before and do not want to do this if there is a risk something else will get messed up.

Thanks all!!
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post #4 of 5
Quote:
Originally Posted by Qbert View Post
My question....Is it safe to just delete the following keys in the registry:

[HKEY_LOCAL_MACHINESystemCurrentControlSetServicesi 8042prt]
[HKEY_LOCAL_MACHINESystemCurrentControlSetServicesA TItool]
Just what I was trying to point out.
i8042prt is part of the keyboard driver package and has nothing to do with ATItool.

You don't want to mess with the Current Control Set. Windows keeps a duplicate copy and if you don't modify each set exactly the same, well, you end up with a boat anchor instead of a PC.

Just to see what you're getting into, Start>Run>regedit <Enter>
Use the Edit>Find tab to search for ATITool. Don't change anything, just look at the entries (<F3> = Find Next).

You could also try running a registry cleaner. I like RegCleaner. It's the one originally published by Microsoft. I have no idea whether it will run under Vista though.
Edited by billbartuska - 6/17/08 at 10:03am
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My System
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Samsung 840 PRO Asus DRW-1608P (x2) Custom Water Cooling Win7 (Ult), Win 8.1 & Win Server 2012 R2 
MonitorKeyboardPowerCase
2 X Samsung 915N Ducky Shine III, Blue Cherry/Blue LEDs PCP&C 1kw Lian Li PC-71 (W/Window) 
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post #5 of 5
Thread Starter 
Quote:
Originally Posted by billbartuska View Post
Just what I was trying to point out.
i8042prt is part of the keyboard driver package and has nothing to do with ATItool. - yes, I was aware of this, just thought I would clean out too when if I went in there.

You don't want to mess with the Current Control Set. Windows keeps a duplicate copy and if you don't modify each set exactly the same, well, you end up with a boat anchor instead of a PC.

Just to see what you're getting into, Start>Run>regedit <Enter>
Use the Edit>Find tab to search for ATITool. Don't change anything, just look at the entries (<F3> = Find Next).

You could also try running a registry cleaner. I like RegCleaner. It's the one originally published by Microsoft. I have no idea whether it will run under Vista though.
Yeah, I ran ccleaner last night and it cleaned up some stuff in my registry but not this item. I will take a look (no touchy) in there tonight but will heed your advice on not changing anything. I don't want a brick for a computer....at least not yet anyways, it's only 1 year old.

Thanks for the follow up/hand holding billbartuska!
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PacMan4
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