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[Geil] RMA support has changed...

post #1 of 24
Thread Starter 
http://www.geilusa.com/support/rma

Quote:
As of June 16th, 2008, GeIL Taiwan assumes all support/warranty inquiries and claims. From this date forward, GeIL USA no longer handles support/warranty/RMA services. Thank you for your attention.

Quote:
GeIL will continue to honor service or replacement warranty even when a product is discontinued by GeIL. However, when a critical component of the discontinued product (ie. IC) has become obsolete and unavailable, then the warranty on the discontinued GeIL product will be carried out by replacement of a current but different GeIL product, which GeIL reserve the right to determine the replacement choice.
This couldn't of happened at a worse time for me. I have some dead RAM that i have here, and have filed for an RMA over a week ago, and have sent a few emails. And today i went to check out my RMA status, and come across this info.

I really hope i can get my ram replaced.
Edited by JoBlo69 - 6/19/08 at 11:12am
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post #2 of 24
It says right there, it will still be replaced.
post #3 of 24
This means GeIL is retreating from the US market and customer support is going to tank.
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post #4 of 24
Thread Starter 
Quote:
Originally Posted by DuckieHo View Post
This means GeIL is retreating from the US market and customer support is going to tank.
My thoughts exactly... This is why I feel like my ram getting replaced may, or may not happen. I'll keep this updated on the situation...
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post #5 of 24
Quote:
Originally Posted by JoBlo69 View Post
My thoughts exactly... This is why I feel like my ram getting replaced may, or may not happen. I'll keep this updated on the situation...
"GeIL will continue to honor service or replacement warranty"
> Scotland
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post #6 of 24
Quote:
Originally Posted by Lelouch View Post
"GeIL will continue to honor service or replacement warranty"
+1
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post #7 of 24
Good thing I didn't pick up that Evo One kit...bad luck for you though.
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post #8 of 24
Hmm well i was looking at differt ram and the geil looked decent but i thk i will stick with my first choice being gskill.
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SABERWOLF
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XEON-WOLF
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Samsung EVO 850 500 EK-SBAY Dual DDC 3.2 PWM Serial Alphacool NexXxoS ST30 Full Copper Radiator 360 Hardware Labs Black Ice SR2 Multiport Black Car... 
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RAMHard DriveHard DriveHard Drive
F3-12800CL9S-4GBRL WDC WD1001FALS-00J7B1 ST31000340AS WDC WD7500AAKS-00RBA0 
Hard DriveOptical DriveCoolingOS
Hitachi HDS723020BLA642 ihas 624-A SilverStone Heligon HE01 windows 10 64 Pro 
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post #9 of 24
Quote:
Originally Posted by DuckieHo View Post
This means GeIL is retreating from the US market and customer support is going to tank.
Sucks, they had the best looking RAM.
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post #10 of 24
Quote:
Originally Posted by Penicilyn View Post
It says right there, it will still be replaced.
But by a current product of their choosing.
 
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