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[Geil] RMA support has changed... - Page 2

post #11 of 24
Thread Starter 
Even though they say the product will get replaced, this is now an international/over seas operation. They do not have to abide by what they say in their website...

Not saying that they are blatantly lying, just that any RMA request, could take a horribly long time, and with the higher chance on getting some other item that was sent out for replacement...
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post #12 of 24
Quote:
Originally Posted by JoBlo69 View Post
http://www.geilusa.com/support/rma

This couldn't of happened at a worse time for me. I have some dead RAM that i have here, and have filed for an RMA over a week ago, and have sent a few emails. And today i went to check out my RMA status, and come across this info.

I really hope i can get my ram replaced.
It says your warranty is still valid. You'll just get spoken to in broken English instead and transit times will be longer.
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post #13 of 24
Seems standard to me.......if a product becomes discontinued they really have no other choice.
Sucks that they're leaving the US market though...I love my Geil memory
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post #14 of 24
Thread Starter 
So, over a week later, and still no word from the international RMA department...

Questions marks are flying here... i have sent a few emails about this, and nothing in return. RMA request is still "pending approval"

I don't think I'll be getting new ram any time soon.
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post #15 of 24
In my quest for 4 gigs of ram (post coming soon), I crossed through the GEIL product line. Specifically, the Black Dragon series because the Ultra and Ultra+ lines are not available in China. I couldn't get the 2x2Gb PC2-6400 CL4 @ 1.9v RAM to overclock at all. In fact, I couldn't get it stable at CL4 at any voltage. It went back. This region is currently sold out of Hyper-X (which I am now ridiculously satisfied with) but I was able to find two pairs of 2x1Gb (4) OCZ Gold 555@1.8v PC2-6400. That ram is currently running 860 MHz at 5-5-5-15 @ 1.8v with total stability. That doesn't make it the fastest ever, but it's old RAM and I've learned a valuable lesson about quality as I watched different brands (altogether 5 brands) cause stability problems for my otherwise rock-solid machine. Now I really wonder how many of those with video card or motherboard problems are actually due to RAM that won't do the specs on its label. Now I just wish I could get Patriot RAM over here.

Rob
Edited by RobRedbeard - 6/29/08 at 3:51pm
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post #16 of 24
Once again, Crucial ftw.
    
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post #17 of 24
Quote:
Originally Posted by Brutuz View Post
Once again, Crucial ftw.
But crucial pretty much sucks now too with the high numbers of RMAs on their now single sided sticks. So if anything that's 2 good companies down now
    
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post #18 of 24
Does anyone else feel like shipping a 1 lb box cross seas?
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post #19 of 24
thank god it's not g.skill....
post #20 of 24
Quote:
Originally Posted by GH0 View Post
Does anyone else feel like shipping a 1 lb box cross seas?
1 lbs? That's some pretty heavy ram

I'd stick them in thermal baggies and then in a padded envelope. Less than half an lbs.

Still crazy you have to ship overseas.
    
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