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Western Digital Slow RMA Service

post #1 of 7
Thread Starter 
So I've RMAd two of my drives.

One an Excelstor Jupiter,
And one, a Western Digital.

I mailed the both with the exact same packaging, with numbers written correctly on the box, correctly addressed, etc. I mailed them the exact same day.

Excelstor had my replacement drive back to me within a week and a half,

Western Digital has "Yet to receive" (According to their website) my drive,

But aha!

I purchased Delivery Confirmation, and USPS says that WD Did, in fact, receive my drive...

Anyone else have this confusing / slow problem with WD's RMA service?

Im surprised that a little-bitty HDD Manufacturer like Excelstor was able to respond quicker than the lumberjack that is Western Digital
    
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post #2 of 7
Thread Starter 
God I hate doing this....


/BUMMMPPP.

/read my sig.
    
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post #3 of 7
Maybe they just don't update the status frequently or have much more drives to go through before yours.
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post #4 of 7
I've never used WD's RMA service even though I've owned many of their drives. Newegg is a lot easier to deal with.
post #5 of 7
Been a long time since I RMAed a WD but back then they weren't slow.

Sounds like you need to contact some one and put up a polite complaint!

My system is down, I need it to make a living.... that one usually get them in gear
    
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post #6 of 7
Some time ago I RMAd a drive to Western Digital and I kept checking as to when they received it. Seems like there really slow updating between when the receiving dept gets a drive and sends to to the RMA dept. For me, I received the drive before WD's site said they got mine.
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post #7 of 7
I've used WD's service once. They were pretty quick. Drive stopped working after 3 months. Got instant replacement I would guess they were a bit slow in their RMA department.
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