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Cable Modem randomly resets on me.

post #1 of 5
Thread Starter 
Hello,

I've currently got Cox Communications as my cable internet provider. I'm using the Motorolla modem they gave me then I'm using a router off of it. From time to time the internet connection will be lost on both of my computers. I'll glance over at the modem seeing that all the lights, but the power, go blank and then come back, restoring the internet connection. This began a month or so ago then it seemed to stop, but it's been happening again on and off again the past two days.

I called Cox and they sent someone out yesterday. He checked things out (ran something similar to SpeedTest but was specific to Cox and checked some settings in the Modem itself), but it all checked out ok. Of course while he was here, it didn't loose connection, either. He verified that there wasn't any issue with Cox during the time I was having problems as well.

So my question is has anyone else encountered a problem such as this? Any suggestions for getting the issue resolved? Cox didn't seem to help at all, but I'll probably give them a call again. I might add that the guy from Cox didn't think there was a problem with the Modem itself, but could he be wrong and maybe this is a sign of the modem going bad? I've had it for 5 years or so.

Thanks for any help you all can provide.
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June 2012 Build
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post #2 of 5
same thing happened to me before, when i had the motorola modem. It actually is the modem. i had mine replaced with an RCA one and everything worked great after that, i'm still using it. just call them again and tell them to replace it and give credit for the down time.
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post #3 of 5
I have had to replace 2 cable modems in the past 5 years... this last one is working great... tho its only been like 4 months....

It happens, not much to worry about, give them a call and let them know its broken. They will send a techie over there to make sure its broken and then they will replace it.
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post #4 of 5
I am having the same problem.

Though mine doesn't randomly shut off, mine just doesn't like to read my full output and input. So I am getting throtled.

Just call them up like everyone said. Even if they think everything is fine, usually alot of the problems resolution is just swapping out crappy Modems for better ones.
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post #5 of 5
Thread Starter 
Ok, thanks for the replies guys. It's good to hear that other people have/are in the same boat as me with a problem such as this.

I did give them a call and a tech will be coming out on Tuesday, which was the earliest time that I could do. Hopefully the issue can be resolved this time.
June 2012 Build
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CPUMotherboardGraphicsGraphics
Intel Core i5-2500K Sandy Bridge ASUS P8Z68-V PRO EVGA SuperClocked GTX 560Ti EVGA SuperClocked GTX 560Ti 
RAMHard DriveHard DriveOptical Drive
G.Skill Ripjaws 4GB x 4 OCZ Vertex 3 120GB SATA III SSD WD Raptor 150GB ASUS Blu-ray drive 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Plus (Push-Pull) Windows 7 Ultimate 64bit ViewSonic VG2230wm LCD Logitech G19 
PowerCaseMouseMouse Pad
Corsair HX Series 750watt  LIAN LI Lancool First Knight PC-K9WX Logitech G500 XTRAC Pads Ripper  
AudioOtherOtherOther
ASUS Xonar DX 7.1 PCI Express x1 Bose Companion 2 Series II Scythe KM01-BK "Kaze Master" Fan controller Microsoft JR9-00011 Xbox 360 Wireless Controller 
Other
JVC HA-RX900 Full Size Headphone 
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June 2012 Build
(21 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5-2500K Sandy Bridge ASUS P8Z68-V PRO EVGA SuperClocked GTX 560Ti EVGA SuperClocked GTX 560Ti 
RAMHard DriveHard DriveOptical Drive
G.Skill Ripjaws 4GB x 4 OCZ Vertex 3 120GB SATA III SSD WD Raptor 150GB ASUS Blu-ray drive 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Plus (Push-Pull) Windows 7 Ultimate 64bit ViewSonic VG2230wm LCD Logitech G19 
PowerCaseMouseMouse Pad
Corsair HX Series 750watt  LIAN LI Lancool First Knight PC-K9WX Logitech G500 XTRAC Pads Ripper  
AudioOtherOtherOther
ASUS Xonar DX 7.1 PCI Express x1 Bose Companion 2 Series II Scythe KM01-BK "Kaze Master" Fan controller Microsoft JR9-00011 Xbox 360 Wireless Controller 
Other
JVC HA-RX900 Full Size Headphone 
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Reply
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