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[Engadget]2003 Bill Gates email reveals frustrations with Windows XP

post #1 of 58
Thread Starter 
Absolutely random photo.


EDIT:
Quote:
Originally Posted by rabidgnome229 View Post
I posted this yesterday in the Windows section. It is absolutely not fake. It was turned over as part of an antitrust case.

The PDF containing this email can be found here and is called PX07199.pdf (this email is the last in the pdf)
I found the source through this website, which is devoted to the antitrust case
Thanks to:rabidgnome229

When you are CEO/President/Owner or whatever Gates was, he doesn't sit there and program. That may have been what he did to get to that point, but what Gates was doing was RUNNING the company. So how about you all stop calling "fake" like little kids, eh?

Quote:
Originally Posted by Crazy9000 View Post
It's not fake, a reporter asked him a question and showed him the e-mail.

Quote:
When we were concluding our interview last week, I showed Gates a printout of the e-mail and asked if he ever got Movie Maker to work. Gates noted that Microsoft plans to include Movie Maker as part of Windows Live, so people will get the program when they download that online package. The company isn't confirming that officially yet, but's not a complete surprise. See this Wikipedia entry and this related post on LiveSide.net. (Site temporarily down as of Tuesday morning.)

As for the message, Gates smiled and said, "There's not a day that I don't send a piece of e-mail ... like that piece of e-mail. That's my job."

http://blog.seattlepi.nwsource.com/m...ves/141821.asp

Quote:
---- Original Message ----

From: Bill Gates
Sent: Wednesday, January 15, 2003 10:05 AM
To: Jim Allchin
Cc: Chris Jones (WINDOWS); Bharat Shah (NT); Joe Peterson; Will Poole; Brian Valentine; Anoop Gupta (RESEARCH)
Subject: Windows Usability Systematic degradation flame

I am quite disappointed at how Windows Usability has been going backwards and the program management groups don't drive usability issues.

Let me give you my experience from yesterday.

I decided to download (Moviemaker) and buy the Digital Plus pack ... so I went to Microsoft.com. They have a download place so I went there.

The first 5 times I used the site it timed out while trying to bring up the download page. Then after an 8 second delay I got it to come up.

This site is so slow it is unusable.

It wasn't in the top 5 so I expanded the other 45.

These 45 names are totally confusing. These names make stuff like: Cocuments and SettingsbillgMy DocumentsMy Pictures seem clear.

They are not filtered by the system ... and so many of the things are strange.

I tried scoping to Media stuff. Still no moviemaker. I typed in movie. Nothing. I typed in movie maker. Nothing.

So I gave up and sent mail to Amir saying - where is this Moviemaker download? Does it exist?

So they told me that using the download page to download something was not something they anticipated.

They told me to go to the main page search button and type movie maker (not moviemaker!).

I tried that. The site was pathetically slow but after 6 seconds of waiting up it came.

I thought for sure now I would see a button to just go do the download.

In fact it is more like a puzzle that you get to solve. It told me to go to Windows Update and do a bunch of incantations.

This struck me as completely odd. Why should I have to go somewhere else and do a scan to download moviemaker?

So I went to Windows update. Windows Update decides I need to download a bunch of controls. (Not) just once but multiple times where I get to see weird dialog boxes.

Doesn't Windows update know some key to talk to Windows?

Then I did the scan. This took quite some time and I was told it was critical for me to download 17megs of stuff.

This is after I was told we were doing delta patches to things but instead just to get 6 things that are labeled in the SCARIEST possible way I had to download 17meg.

So I did the download. That part was fast. Then it wanted to do an install. This took 6 minutes and the machine was so slow I couldn't use it for anything else during this time.

What the heck is going on during those 6 minutes? That is crazy. This is after the download was finished.

Then it told me to reboot my machine. Why should I do that? I reboot every night -- why should I reboot at that time?

So I did the reboot because it INSISTED on it. Of course that meant completely getting rid of all my Outlook state.

So I got back up and running and went to Windows Update again. I forgot why I was in Windows Update at all since all I wanted was to get Moviemaker.

So I went back to Microsoft.com and looked at the instructions. I have to click on a folder called WindowsXP. Why should I do that? Windows Update knows I am on Windows XP.

What does it mean to have to click on that folder? So I get a bunch of confusing stuff but sure enough one of them is Moviemaker.

So I do the download. The download is fast but the Install takes many minutes. Amazing how slow this thing is.

At some point I get told I need to go get Windows Media Series 9 to download.

So I decide I will go do that. This time I get dialogs saying things like "Open" or "Save". No guidance in the instructions which to do. I have no clue which to do.

The download is fast and the install takes 7 minutes for this thing.

So now I think I am going to have Moviemaker. I go to my add/remove programs place to make sure it is there.

It is not there.

What is there? The following garbage is there. Microsoft Autoupdate Exclusive test package, Microsoft Autoupdate Reboot test package, Microsoft Autoupdate testpackage1. Microsoft AUtoupdate testpackage2, Microsoft Autoupdate Test package3.

Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up.

But that is just the start of the crap. Later I have listed things like Windows XP Hotfix see Q329048 for more information. What is Q329048? Why are these series of patches listed here? Some of the patches just things like Q810655 instead of saying see Q329048 for more information.

What an absolute mess.

Moviemaker is just not there at all.

So I give up on Moviemaker and decide to download the Digital Plus Package.

I get told I need to go enter a bunch of information about myself.

I enter it all in and because it decides I have mistyped something I have to try again. Of course it has cleared out most of what I typed.

I try (typing) the right stuff in 5 times and it just keeps clearing things out for me to type them in again.

So after more than an hour of craziness and making my programs list garbage and being scared and seeing that Microsoft.com is a terrible website I haven't run Moviemaker and I haven't got the plus package.

The lack of attention to usability represented by these experiences blows my mind. I thought we had reached a low with Windows Network places or the messages I get when I try to use 802.11. (don't you just love that root certificate message?)

When I really get to use the stuff I am sure I will have more feedback.
Too bad he is leaving. I am surprised how screwed up some Windows stuff is when the developers get e-mails like this. Gates should have just written Windows himself.

EnGadget Link
Bill Gate's email
Edited by CorporalAris - 6/26/08 at 10:44pm
post #2 of 58
fake. lol idk actually. But i doubt bill would use most of the words in that email

"all crapped up"
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post #3 of 58
I suppose we're not the only one disappointed on how Windows is turning out these past years.
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post #4 of 58
Quote:
Originally Posted by 13 3 @ 7 l 3 13 0 y View Post
fake. lol idk actually. But i doubt bill would use most of the words in that email
I read the first 4 sentences and came to the same conclusion.
post #5 of 58
Who knows if it is real or not. =x I don't know him enough (or at all) to validate if that is real or not. ;o>>
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post #6 of 58
Thread Starter 
Only twice have I seen "fake" stuff get put up on Engadget. And, since you do not know Mr. Gates, I doubt you would know.
post #7 of 58
From this article it seems gates is a little too distant from MS at the time...

I don't exactly know how real it is, but it's a good source...
Edited by justarealguy - 6/25/08 at 9:09pm
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post #8 of 58
Quote:
Originally Posted by justarealguy View Post
Yeah I'm not feeling it.

XP has been out how long? And he complains now?

Fake.
It was back in 2003... o_o;

For a leader to get the most out of their staff, it is best to nag them atleast 30-40 times a day. I once did that when I ran an IRC network, things didn't get done unless I nagged. They complained but the outcome was nice, 'till I got tired of it and left. (Lol, I give up too easily. )
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post #9 of 58
Quote:
Originally Posted by onexero View Post
It was back in 2003... o_o;
yeah check above, working on an edit lol. appreciate it if you can edit that out
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post #10 of 58
Wasn't this posted earlier yesterday?
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