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Help needed with wireless!

post #1 of 14
Thread Starter 
ok.

The father in law has bought a d-link dir-301.

he plugged it in, installed, all the usual pish.

Put the dongle in the laptop.

Gets the message "signal strength excellent"

But when he open IE, he gets "page cannot be displayed"

Please help me

MaK
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post #2 of 14
This means that the wireless utility is correctly identifying the router, but the router is not assigning the laptop an IP.

Try going into TCP/IP settings and setting the IP's manually. I always do this with any router and it seems to work no matter what.

To get into TCP/IP, go to Network Connections, right click and go to properties, then select TCP/IP settings and click properties.

I don't know what the default gateway Ip for Dlink is, but it should be something like 192.168.0.1. That's what it is for Linksys and Netgear.

Also try going into the router utility and seeing if there is a wireless password set, or if it's set to 802.11G or B.
Edited by Retrospekt - 6/28/08 at 1:24pm
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post #3 of 14
Thread Starter 
when you say manually set the IPs, where will they be?

i am trying to help him over the phone you see

Thankyou Rep+
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post #4 of 14
Is he running Vista or XP? I hope XP...that would be easier.
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post #5 of 14
Thread Starter 
xp
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post #6 of 14
While in IE go to Tools-->Internet Options-->Connections Tab-->Lan Settings-->Check to make sure the 'Automatically Detect Settings' is checked.

You might want to try resetting the modem as well.
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post #7 of 14
Honestly, have you done a power cycle on the modem and router ? If there is no WEP key and it says hes connected, then HE IS pulling a IP address. Now he could be pulling a incorret address. I suggest after the power cycle to start->run>cmd then type ipconfig /release then after it released his current IP type ipconfig /renew.
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post #8 of 14
Quote:
Originally Posted by mhsbrian View Post
If there is no WEP key and it says hes connected, then HE IS pulling a IP address.
I've worked with countless laptops in my family, and I don't know how many times it said "Invalid IP" or "Ip not found" or something like that.


I tried looking for his router online and I can't seem to find it anywhere. I did manage to find a DLink DIR-300 instead of 301, which helped me a little. The Defualt Gateway IP for the router is 192.168.0.1.

Tell him to go to Control Panel, then click on Network Connections, then Right click on his wireless connection and click properties. He should see this:



In that box in the middle, click on TCP/IP settings and click properties. He should see this:



Swtich the option to "Use the following IP adress"

For IP adress put 192.168.0.2
For subnet mask put 255.255.255.0(It should fill it in automatically.)
For Default Gateway put 192.168.0.1

On the bottom click "Use the following DNS server"
and put in 192.168.0.1 for preffered, and leave alternate blank.

Now save that, restart the computer and router and see if the internet works. I would also reccomend shutting down any other computer that is connected to the router, because that can cause IP conflicts.
Edited by Retrospekt - 6/28/08 at 1:50pm
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post #9 of 14
If he isn't being provided an IP the command will not let you release or renew it.
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post #10 of 14
I don't like to double post but regarding to what ^ he said don't reset the modem if hes on DSL service because it will wipe his stored username and password in the modem and you'll have to manually re-enter it again!!!
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