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Crucial RMA??

post #1 of 12
Thread Starter 
Okay so i requested an RMA for my ram because it couldn't run at its rated speed. What i don't understand is the email they sent me which makes it seem like I'm getting a refund? Heres a part of it.

Please return the product to Crucial and package each piece individually in an antistatic bag(s) or place appropriately in the slots of ESD tray(s) and ship in any sturdy box. Please include a copy of this email with the contents of the package. Please follow this process so that the product does not receive any damage while being returned. Crucial will not be responsible for damage to an improperly packaged product. Please retain shipping information, including tracking numbers, until your account or original credit card has been credited by Crucial or until you receive a replacement product. When returning any non-memory item (graphics card, flash drive, or card reader), in order to receive full credit you must also return all accessories (cables, manuals, or CDs) that shipped with the product. If accessories are missing, $5 will be deducted from your refund.

If your product has a modification that is not covered by our limited warranty, we regret that we cannot issue you a refund or replace the product.

Resellers: To avoid a restocking fee and/or refusal of your RMA, remove any labels and glue residue that you may have added to the product(s), leaving the OEM, Crucial, or Rendition labels intact.

If you have further questions, please contact our sales and support department. Try our online chat service at http://www.crucial.com/company/contacts.aspx. Our hours are Monday through Friday from 7 a.m. to 5 p.m. (Mountain Time). At Crucial, we are committed to providing high-quality products and reliable service and support.

It seems to me they are giving me a refund? or are they going to replace it?
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post #2 of 12
I think it's just a generic e-mail that is covering all the bases. You will most likely just get working RAM.
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post #3 of 12
Thread Starter 
o.... w/e
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post #4 of 12
Quote:
Originally Posted by Crazy9000 View Post
I think it's just a generic e-mail that is covering all the bases. You will most likely just get working RAM.
That's unlikely with Crucial nowadays
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post #5 of 12
Quote:
Originally Posted by The Fury View Post
That's unlikely with Crucial nowadays
. Well, it will be working at first probably, how long that will last I can't say .
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post #6 of 12
Thread Starter 
LOL true.
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post #7 of 12
Just hope for a refund so you can get other RAM. Crucial sucks nowadays.

G.Skill FTW
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post #8 of 12
Just got done with a Crucial RMA, had a set of double side PC6400's go bad. Took about 3 weeks from when I shipped them out to when they arrived at my door, and they did send double sided RAM back!
    
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post #9 of 12
Yea, this is just a generic e-mail they send out to all RMA customers. Some may request a refund (if you bought it from them) so it is just in there.
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post #10 of 12
Its a generic email everyone gets. Just put them each in anti-static bag and the box they came in.

When my old 2x1gb kit of Ballistix Tracer PC2-8000 went out on me, I had to RMA. The RMA process with Crucial was the best I have encountered, including EVGA (which is hard to beat). Since my ram was no longer being manufactured, they upgraded me for free. Been running the PC2-8500s ever since. I sent in D9s and got D9s back. Just make sure that you specify this. You found this RAM for a reason, you should get the same back. I can honestly say, they will not give you a cash refund, but a upgrade instead.
    
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