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[Digital Spy] Virgin ad rapped over download capping

post #1 of 25
Thread Starter 
Virgin ad rapped over download capping

Quote:
Regulators have banned a Virgin Media broadband advert because it failed to mention the provider's policy of capping the download speeds of "heavy users" during peak hours.

The Advertising Standards Authority decided the ad was misleading after a complaint from telecoms rival BT.

The ad, titled "Hate to Wait?", featured a table showing what Virgin claimed to be download times for a typical song or television programme for customers of its different packages. For example on the "up to 2Mbps" M package the times were 22 seconds for a song and under 26 minutes for a programme.
Source


LOL
i had 20mb net and i was hardly getting 1mb
so i called them
told them i already complained to watch dog and if they didnt cancle my broadband i would also complain to ASA (advertising standards autharity)

and they gave me the current month free and next month free plus money off my next months (tv and tel bill)
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post #2 of 25
Yeah, I was with them and all I can say is they are crap (replace with a 4 letter s-word)

Woeful support and they installed the gear wrong so I had 33% downtime on my broadband over a 6 month period.

Just left them thank god.

And they even have the cheek to send me a payment reminder notice, stating 'we haven't received your final payment, which is probably an oversight' - erm, NO!!! THE BILL ISN'T DUE FOR ANOTHER 6 DAYS!!!!!! and more to the point, I had already paid it too!

Never going with VirginMedia again
    
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post #3 of 25
Thread Starter 
ya but i really wish virigin was as good as the american cable companies r
coz i am paying for tv and tel for virgin
and to get DSL i have to buy a bt line which i dont need just so i can get ADSL2+
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post #4 of 25
Am I the only person who hasn't had anything but positive views about VM?
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post #5 of 25
Quote:
Originally Posted by Outcasst View Post
Am I the only person who hasn't had anything but positive views about VM?
lol looks like it

How long you been with them?
    
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post #6 of 25
Quote:
Originally Posted by karan.t View Post
Virgin ad rapped over download capping


Source


LOL
i had 20mb net and i was hardly getting 1mb
so i called them
told them i already complained to watch dog and if they didnt cancle my broadband i would also complain to ASA (advertising standards autharity)

and they gave me the current month free and next month free plus money off my next months (tv and tel bill)
Nice
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post #7 of 25
Quote:
Originally Posted by SpuddGunn View Post
lol looks like it

How long you been with them?
I've been with them since they bought NTL. And I was with NTL for like 3 years before that. The download capping thing is quite annoying though.
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post #8 of 25
Thread Starter 
Quote:
Originally Posted by Outcasst View Post
Am I the only person who hasn't had anything but positive views about VM?
no there r some who live in remote places and get good service coz they servers r not over loaded

when virgin media bought NTL and Telewest
they merged both and closed some servers
only 1 cable company old infrastrcuter = overload
and congestion

plus most home users buy cable coz they dont need to buy a seprate BT line just for the internet
which creates more congestion

and i know that even their business service is as bad as they home service

but like i said some do get good connection but this is very few

i like cable i just dont like virgin and they monopoly on cable
but i been with cable tv and phone since cable and wireless times
which was bought by ntl and slpit with telewest which was bought by virgin and merged
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post #9 of 25
The not-so-subtle nuances in the article title.... heh.
    
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post #10 of 25
I am actually happy with my servers 8.50 for a 2mb connection and its at 1.8 which is close and is fine for me
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