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Evga 8800gtx Rma

post #1 of 13
Thread Starter 
I have a question about the RMA of my EVGA card and was hoping someone might be able to answer it. I am sending it out today, but it has been watercooled for the past year. I am gonna put the heatsink back on, but a bunch of the white thermal pads are completely shot. Now I heard the warranty is still valid with EVGA even if you change the heatsink, so I should be good there. But what should I do with the pads??

AS5 is not thick enough to make contact with the ram. Will it be ok to just send it back with some of the pads missing, or should I be trying to find something that I can use in place of them?? I would hate for them to reject it because it is missing a few thermal pads, I would hope they could just replace them themselves. But I guess I better check first. Thanks!!
    
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post #2 of 13
Just call them and tell them. I sent cards back without heatpads and it was ok.
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post #3 of 13
Quote:
Originally Posted by sublimejhn View Post
I have a question about the RMA of my EVGA card and was hoping someone might be able to answer it. I am sending it out today, but it has been watercooled for the past year. I am gonna put the heatsink back on, but a bunch of the white thermal pads are completely shot. Now I heard the warranty is still valid with EVGA even if you change the heatsink, so I should be good there. But what should I do with the pads??

AS5 is not thick enough to make contact with the ram. Will it be ok to just send it back with some of the pads missing, or should I be trying to find something that I can use in place of them?? I would hate for them to reject it because it is missing a few thermal pads, I would hope they could just replace them themselves. But I guess I better check first. Thanks!!
ive sent EVGA products back missing screws on the heatsink and pads, they were fine with it.
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post #4 of 13
Thread Starter 
Excellent, thanks guys, that's what I wanted to hear. I am leaving the state for a while today, so I have to get it sent out SOON, and I did not want to deal with the hassle of figuring out what to do with these stupid pads!!
    
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post #5 of 13
EVGA practically encourages overclocking of their products. Honestly my friend they wont give a crap, only ask you what errors you got what sounds and what you were using so if it is manufacture defect they can improve in their note taking. They shouldnt give you a problem. If your worried you can just do the advanced EAR method. They send you the new card FIRST, then you send them your card.

EVGA FTW
post #6 of 13
I broke my card almost in half...and they never "saw" it...soo ye ull be fine
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post #7 of 13
think they'll give you a 9800X2?
    
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post #8 of 13
9800GTX+ probably?
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post #9 of 13
Quote:
Originally Posted by porky View Post
9800GTX+ probably?
oh yeah? what if i send in my 8800gtx g80, will they return a g90?
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post #10 of 13
Quote:
Originally Posted by PeaceMaker View Post
oh yeah? what if i send in my 8800gtx g80, will they return a g90?
What's a G90?
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