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Will my RMA be rejected without my purchase receipt? (XFX Mobo)

post #1 of 16
Thread Starter 
I was wondering if anyone can provide me their opinion. My mobo crapped out, so I put in a request for an RMA. They sent me the terms and conditions, and one of the terms is that I'm required to provide a copy of the sales invoice, which I do not have. The manufacturer is XFX. Does anyone think/know if they will return it to me without repairing/replacing the board without this?
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post #2 of 16
Unfortunately most places are very strict in the fact that you need to have a valid receipt or proof of purchase.

How did you buy the board? If it was with cash then I doubt you will ever see an RMA as there is no way to trace cash

If it was on an internet site you should be able to ask them to print the invoice off for you again (they may still have it, worth a try) and if it was with a debit/credit card you can go to your bank and print of the statement as to when you bought the goods. This will provide a proof of purchase and they accept this most of the time.
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post #3 of 16
If you bought it online usually you can just print out your invoice, but if you didn't you can ask them if they will allow you to RMA it without the invoice.
    
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post #4 of 16
Where did you buy it from?

Many brick and motar stores keep recipts for 1yr or even indefinitely. Ask the store manager or corporate headquarters if you have the credit card and purchase date info.

Online stores usually email you a copy of the recipt. If they require a login, they usually have it on their records.
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post #5 of 16
Thread Starter 
No, I bought it "new" off of someone on Craigslist. Box was sealed, but I did not get any receipt from the person.
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post #6 of 16
Quote:
Originally Posted by RShannonCA View Post
No, I bought it "new" off of someone on Craigslist. Box was sealed, but I did not get any receipt from the person.
I doubt that person is going to give you your money back. You might be able to contact him tho and see if he still has the receipt.
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post #7 of 16
RMA's are not possible then. Warranties are usually not transferable anyways and are specific to the original buyer barring some warranties like BFG....I think they do a double warranty or something.

But nope, unless you can obtain the receipt off that dude then I doubt you will be getting and RMA

Mobo's are one of the only things I usually try to buy brand new, and it is usually one of the things most expected to go
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post #8 of 16
Quote:
Originally Posted by RShannonCA View Post
No, I bought it "new" off of someone on Craigslist. Box was sealed, but I did not get any receipt from the person.
ouch... i think thats no go. youre gonna have to ask the guy for the receipt or youre gonna have to dig deeper in that wallet of yours.
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post #9 of 16
Thread Starter 
Unfortunately that is not an option. I bought it much earlier this year, and do not have that person's info any longer. Guess all I can do is call up XFX, explain, and hope they will still accept it... fat chance, though.
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post #10 of 16
The best option would be to tell them that you just lost the reciept and to see if they would accept it without... not saying that you bought it off someone else.
    
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