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When XFX turns bad... (and then turns good again!) - Page 6

post #51 of 99
well, the last email im going to send them is away, lets see if theres any kind of response, and if i actually DO get one, ill update you folks on what they plan on doing about the situation. by the way, this has been an issue of me not getting ahold of them for like 3 weeks now, or more, and quite frankly am at whits end. if i dont get at least a response to this email, im going to report the company to the better bussiness bureau, the lack of response from numerous emails is just too much fwell, the last email im going to send them is away, lets see if theres any kind of response, and if i actually DO get one, ill update you folks on what they plan on doing about the situation. by the way, this has been an issue of me not getting ahold of them for like 3 weeks now, or more, and quite frankly am at whits end. if i dont get at least a response to this email, im going to report the company to the better bussiness bureau, the lack of response from numerous emails is just too much for me. i can understand if they couldnt do anything about the card and had to tell me as much, or maybe that they were innindated with a huge rush of RMA/TECH emails and had to give me a week or 2 wait before they could handle my claim, but the complete LACK of response, and the horrible non-working site (i use one of 2 passwords for EVERYTHING, and neither of them work, i try password retrieve, i dont even get an email.)

i know they have my registration on their end, as well as my email as i have the reg. confirmation they sent to me saved on yahoo. i knew i should have just STUCK with evga. >.>or me. i can understand if they couldnt do anything about the card and had to tell me as much, or maybe that they were innindated with a huge rush of RMA/TECH emails and had to give me a week or 2 wait before they could handle my claim, but the complete LACK of response, and the horrible non-working site (i use one of 2 passwords for EVERYTHING, and neither of them work, i try password retrieve, i dont even get an email.)

i know they have my registration on their end, as well as my email as i have the reg. confirmation they sent to me saved on yahoo. i knew i should have just STUCK with evga. >.>
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post #52 of 99
it definately sounds liek overheating to me, i cant tihnk of anything else other than a hardware problem is your system
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post #53 of 99
Quote:
Originally Posted by alex98uk View Post
Well, it wasn't locking up as such. The screen would flicker black for 10 seconds and then everything would freeze. I sent it straight back to XFX and it works fine for them?
sorry i have tried to read this whole thread but i got confused around half way

have you got your gpu back from XFX did they replace or did they just send it back as of what u said nothing was wrong

or are you still playing for it back?
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post #54 of 99
Quote:
Originally Posted by noodle View Post
it definately sounds liek overheating to me, i cant tihnk of anything else other than a hardware problem is your system
ya, but wouldn't that be a fault in the card itself, seeing as on othersystems the same problem happens, and with other cards in mine the problem doesnt?
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post #55 of 99
Thread Starter 
Quote:
Originally Posted by headcrabcake View Post
sorry i have tried to read this whole thread but i got confused around half way

have you got your gpu back from XFX did they replace or did they just send it back as of what u said nothing was wrong

or are you still playing for it back?
It's in the post at the moment.

And, if it were overheating, it would do the same for them as well. Why would it just overheat for me.... at 60c?
post #56 of 99
Hi There Guys.

Firstly, may I thank those among you who have welcomed our presence here, and in particular, Enterprise.

I understand there are many sceptics about, and some have shown themselves on here also.

I would like to blanket respond to some comments if I may.

Its impossible for ANY company to patrol ALL the forums out there and to try and satisfy 100% of the people 100% of the time.

That said, if any case is brought to our attention we will try our best to help resolve any situation which has arose , and fallen through the cracks.

We will not discuss openly with a third party, individual cases, as that is between, the user and XFX, if that user wishes to post our responses etc, that is up to them, and we have no issues with that or anything to hide, but we will not openly discuss with a third party.

Waranties do differ from Region to Region, unfortunately, I cannot answer specifically why that is, as I am the Technical Manager and do not make those decisions.

We have 100% faith in our testing procedures, but these are reviewed weekly and updated if neccessary to keep up with latest software / hardware.

Donnybrook --> I assume by you mentioning the better bussiness bureau, you are stateside? If you want to PM me your ticket number then i will look into it for you and pass onto my US colleagues if need be. Thanks

Hope this explains alittle more for you all.

with kind regards
XFX
post #57 of 99
I hope you keep coming around, employee's of hardware companys are always welcome additions here. Welcome to the forum.
post #58 of 99
Quote:
Originally Posted by slngsht View Post
Just my two cents here: could OCN and XFX come to some kind of deal where XFX has their own forum? It could be very beneficial to both parties if it can be implemented well.
Yes this is a possiblity. A person such as XFX would come under out hardware REP program. We have a Hardware REP that visits occasionally by the name of Crimsonite and he is the REP for Crucial RAM. Hardware REPS have this forum : http://www.overclock.net/hardware-rep-news-giveaways/

Quote:
Originally Posted by XFX View Post
Hi There Guys.

Firstly, may I thank those among you who have welcomed our presence here, and in particular, Enterprise.

I understand there are many sceptics about, and some have shown themselves on here also.

I would like to blanket respond to some comments if I may.

Its impossible for ANY company to patrol ALL the forums out there and to try and satisfy 100% of the people 100% of the time.

That said, if any case is brought to our attention we will try our best to help resolve any situation which has arose , and fallen through the cracks.

We will not discuss openly with a third party, individual cases, as that is between, the user and XFX, if that user wishes to post our responses etc, that is up to them, and we have no issues with that or anything to hide, but we will not openly discuss with a third party.

Waranties do differ from Region to Region, unfortunately, I cannot answer specifically why that is, as I am the Technical Manager and do not make those decisions.

We have 100% faith in our testing procedures, but these are reviewed weekly and updated if neccessary to keep up with latest software / hardware.

Donnybrook --> I assume by you mentioning the better bussiness bureau, you are stateside? If you want to PM me your ticket number then i will look into it for you and pass onto my US colleagues if need be. Thanks

Hope this explains alittle more for you all.

with kind regards
XFX
Hello again XFX. You are very welcome on a forum like ours and we very much value your presence here at OCN. Its not everyday that we have a company REP visit us and offer to help out our members with there products. I am glad you can understand we have a few skeptics but this is understandable because not all RMA procedures go through 100% correctly unfortunately.

I hope that due to XFX being able to resolve this issue with Alex that it has re-newed your faith with XFX as a company if you have ever had trouble.

This is a great service !.

Keep it up. Hope to see you frequent OCN
post #59 of 99
Hi,
I Also own an XFX Gfx Card which was RMA'd in 2 months of purchase.. overall i had a brilliant experience with them - the card was replaced within 2 weeks of the problem actually arising - including shipping time (both ways).

It's really great to see an XFX rep actually take interest in problems faced by fellow members and resolve it for them .. .actually grt !!

It tells a lot about the company and the rep ofcourse - who turned it around for Alex ..

Well done XFX - keep up the good work !!
+ rep for XFX ..
    
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post #60 of 99
well, quick update. 24 hours since the email i sent away to the XFX team. and no response, im giving them 72 hours. to the XFX rep, ill send you my registration number, but as i said, i havnt been able to get in touch with anyone and i cant get to my ticket number.

even so, i shouldnt have to have XFX's GOOD tech come onto the forums to read about how horribly upset i am with the customer service, and have him talk to them FOR me just to get some response. ive sent numerous emails, they should be answered.

i feel like im being blown off and that the money i spent on their product (of which i had plenty of options who to buy from, not like theirs is the only duck on the pond) isnt worth the paper its printed on. i dont expect to be pampered and worshiped, like i did something special, but i do expect to be treated as at least a valued customer, because thats what they're losing.


ill keep you updated.
Edited by donnybrook - 7/15/08 at 11:19am
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