Originally Posted by gymenii
And you know this how? Their business is sales, not tech support.
Most items that are returned (to newegg) go back to the MFG or Distrib. via RMA. Yes, RMA just like you would do if you're returning a bad product.
The items that cannot be returned to MFG/Dist (like special bundles, etc) are repacked and sold as "Open Box". They do not have the staff or technical compitance to test "customer returns".
Also, read the open box policies, nowhere in it does it say the product was tested. If they did that, it would be sold as "re-certified".
- Return for refund within: 15 days
- Return for replacement within: non-replaceable
This is our Detailed Open Box Item Return Policy. Newegg.com often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through Newegg.com
. Such items can only be returned within 15 days of the applicable invoice date. Newegg.com cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality
, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or Newegg.com) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.
If you purchase an Open-Box product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.
I do read them actually, I bought an open box motherboard and wanted to make sure I wasn't going to get something that wasn't tested, that's why I knew that was in there Edited by se7en56 - 7/9/08 at 10:52am