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Dell and Quality, should they be in the same sentence?

post #1 of 10
8/19/08 at 7:07pm
Thread Starter 
Aside from Dell's "great customer service" I've been hearing about, are they worth it....particularly This One, the bottom of the barrel cheapest one I can find? I went to Best Buy and the employee I spoke with actually said he wouldn't own a Dell unless it was the last PC on the planet, simply because they lack in quality.

The reason I ask is that I bought it immediately online to be sure I could get it and am now having second thoughts. Cost me $490, but if it breaks in 6 months to a year I don't want it no matter the customer service. Should I return it and spend a little more on something else?
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post #2 of 10
8/19/08 at 7:35pm
well, for 490, its clear that they have to cut corners somewhere. there's nothing wrong with higher end dell laptops, but any laptop you get for 500 will be of iffy quality.
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post #3 of 10
8/19/08 at 7:38pm
Dell's support sucks for me. Just to talk to them (after I bought my computer) to ask a simple question cost around $70.

But the Dell XPS laptops are hella nice, kind've makes me want one.
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post #4 of 10
8/19/08 at 7:39pm
Quote:
Originally Posted by onexero View Post
Dell's support sucks for me. Just to talk to them (after I bought my computer) to ask a simple question cost around $70.
What question did you ask? Dell support is free atleast as long as you are still under the warranty period.
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post #5 of 10
8/19/08 at 7:41pm
Ive always had dell products. Im on my XPS laptop right now. I honestly see nothing wrong with them, i also own a XPS desktop. Honestly, go for it. Why not.
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post #6 of 10
8/19/08 at 7:41pm
Quote:
Originally Posted by onexero View Post
But the Dell XPS laptops are hella nice, kind've makes me want one.
The XPS also have much better support, I think. Shortly after getting my M1530, it died (Nvidia GPU....enough said).

I called the XPS support, and it couldn't have been more than 10-15 minutes later, a tech was schedule to come to my house and replace the motherboard the next day. Sure I could've done it myself, but I would've forfeit the remainder of my warranty.

Would I ever buy an XPS desktop though? No...
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post #7 of 10
8/19/08 at 7:44pm
Quote:
Originally Posted by kaxx View Post
Aside from Dell's "great customer service" I've been hearing about, are they worth it....particularly This One, the bottom of the barrel cheapest one I can find? I went to Best Buy and the employee I spoke with actually said he wouldn't own a Dell unless it was the last PC on the planet, simply because they lack in quality.

The reason I ask is that I bought it immediately online to be sure I could get it and am now having second thoughts. Cost me $490, but if it breaks in 6 months to a year I don't want it no matter the customer service. Should I return it and spend a little more on something else?
I bought a Dell Inspiron laptop in 2001 and kept it for about three years, then sold it on eBay. I found that the plastics were a bit on the cheap side, but otherwise it was a very good, well built laptop. Of course, I paid around £1200 (around $2400 USD) for it back in '01, but laptops were more expensive then, so I'd say the one you ordered would be OK. I'm pretty sure it'd last more than 6 months anyway .

On the whole, I'd say Dell make good laptops, so I wouldn't be too concerned if I were you .

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post #8 of 10
8/19/08 at 7:47pm
from my experience dells are rock solid stable and do everything their soposed to. thats where the good ends. the customer service is bad and they do NOTHING more than they should. ive had a dell from 2000-now and its currently my main rig(i no, i no... its a bad comp im trying to upgrade check out my sig ^_^). so if you want a cheap rock solid stable pc get a dell but expect to get nothing more than what it says on the specs.
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post #9 of 10
8/19/08 at 7:49pm
My college had a contract with Dell so almost every student had a dell laptop and we had a dell certified tech on campus to do hardware repairs. I worked as a help desk/software tech while I went there and even after that I am a fan of Dells. They do have great support and the only consistent problems I have seen are HDD crashes and LCD screens going out. The first can't be blamed on Dell because they don't make the HDD and most students don't know how to treat a laptop, and the second isn't really their fault either because at this time laptops weren't really made to be used 24/7 like we did.
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post #10 of 10
8/19/08 at 7:49pm
Thread Starter 
Actually, I've only read 2 bad reviews on it, and they were from obvious entry level PC people. One complained about Vista, and the other complained about how her screen cracked "all by itself" and Dell wouldn't replace it.
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