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The Official Cooler Master HAF X/932/922/912(+) Club - Page 1744

post #17431 of 23536
Quote:
Originally Posted by steven88 View Post

Quote:
Originally Posted by nickt1862 View Post



I respectfully disagree IF it's CM's thinking as those numbers would most likely multiply over time - URL's/Forums and word of mouth goes a long way whether in either a positive or negative way.
Bad Customer Service increase would only make more and more people disregard their products.  In my view it's not good at all to become complacent and if they do so will eventually come back to bite them.  I have two of their cases and I'm saying all this as it applies to any company in same said scenario.

For instance: Read the Corsair and NZXT forums and read how many people purchase their products because in part of their mostly great customer service.


 

meh....i'm certain they CAN make more money if they had better customer service....but since they are so huge and making so much money to begin with....i don't think it really matters to them...going to the drawing boards and figuring out how to improve customer satisfaction

i totally see where you're coming from...i'm not saying anybody is wrong....but think about how crap cooler master's customer service is...and how long they have been crap....i doubt it's going to change any time soon either...i'm sure they are just going to hum along and keep rolling in the cash money while providing sub par customer service


The only thing keeping them above water is about half of their case lineup that people like, otherwise they would already would have had a fork stuck in them years ago.  Still, no excuse for them as a company to potentially mistreat their paying customers.  All they need to do is to change their attitude and give more than what the customer wants like the HAF 912 PLUS/ADVANCED models made available on a larger retail scale than just their store and the mercy of their limited stock.  I don't blame the customer service and technical departments there as they're stretched quite thin and many times it's the rest that don't follow through.

 

post #17432 of 23536
Quote:
Originally Posted by steven88 View Post

meh....i'm certain they CAN make more money if they had better customer service....but since they are so huge and making so much money to begin with....i don't think it really matters to them...going to the drawing boards and figuring out how to improve customer satisfaction
i totally see where you're coming from...i'm not saying anybody is wrong....but think about how crap cooler master's customer service is...and how long they have been crap....i doubt it's going to change any time soon either...i'm sure they are just going to hum along and keep rolling in the cash money while providing sub par customer service
Quote:
Originally Posted by Pittster View Post

Why is the best 912 model (Advanced USB 3.0) only available in the Asia/Aust region? I'm glad cause for $105AUD its a great value case but surely it would sell easily in the US and the rest of the world?

I was talking to the guy who owns the local computer shop, anyway basically he asked me what i was running and it was awkward when i said "HAF 932" as he knew that i got it online. I was like "yeah i did, 'cause i love coolermaster cases and you don't stock them". His reply was "Yeah, i haven't stocked them since the Coolermaster Stacker, they charged me $80AUD for each case for shipping and handling. Which basically meant i had little to no markup for myself and people still wouldn't buy them. So i only stock the Antecs now as they're cheaper for shipping"

Kind of sad, when coolermaster over-charge stores who are trying to sell their product, when i can order the case alone, (or in bulk) and get them cheaper then what a computer store can, if they didn't have ridiculous charges they would sell more here locally..

'cause all my friends that have computers from there either have Antec 300's to 900's. (No-one really gets the twelve hundred here).
Or a DF series case, kind of sad seeing everyone with the same case also.. rolleyes.gif
 
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post #17433 of 23536
Quote:
Originally Posted by Pittster View Post

Why is the best 912 model (Advanced USB 3.0) only available in the Asia/Aust region? I'm glad cause for $105AUD its a great value case but surely it would sell easily in the US and the rest of the world?

Yeah, makes me sad. I bought the 912 vanilla, and spent almost as much as the Advanced would have cost if I had gotten it, and I don't have the USB 3.0 or the painted interior, just the windowed door and LED fans. Would have paid that much for those features, really.
post #17434 of 23536
Quote:
Originally Posted by Matt-Matt View Post

Quote:
Originally Posted by steven88 View Post

meh....i'm certain they CAN make more money if they had better customer service....but since they are so huge and making so much money to begin with....i don't think it really matters to them...going to the drawing boards and figuring out how to improve customer satisfaction
i totally see where you're coming from...i'm not saying anybody is wrong....but think about how crap cooler master's customer service is...and how long they have been crap....i doubt it's going to change any time soon either...i'm sure they are just going to hum along and keep rolling in the cash money while providing sub par customer service
Quote:
Originally Posted by Pittster View Post

Why is the best 912 model (Advanced USB 3.0) only available in the Asia/Aust region? I'm glad cause for $105AUD its a great value case but surely it would sell easily in the US and the rest of the world?

I was talking to the guy who owns the local computer shop, anyway basically he asked me what i was running and it was awkward when i said "HAF 932" as he knew that i got it online. I was like "yeah i did, 'cause i love coolermaster cases and you don't stock them". His reply was "Yeah, i haven't stocked them since the Coolermaster Stacker, they charged me $80AUD for each case for shipping and handling. Which basically meant i had little to no markup for myself and people still wouldn't buy them. So i only stock the Antecs now as they're cheaper for shipping"

Kind of sad, when coolermaster over-charge stores who are trying to sell their product, when i can order the case alone, (or in bulk) and get them cheaper then what a computer store can, if they didn't have ridiculous charges they would sell more here locally..

'cause all my friends that have computers from there either have Antec 300's to 900's. (No-one really gets the twelve hundred here).
Or a DF series case, kind of sad seeing everyone with the same case also.. rolleyes.gif

Think CoolerMaster may do this to curtail overcharging the end user who goes to a PC shop for a computer? smile.gif

I agree that it sucks cause not everyone has the time patience and energy to build their own system, but years ago I went to one of those shops and the guy told me that it would be cheaper if I did it myself. I took his advice and never looked back. I build systems for people using the Egg, Amazon and PPCs' and don't charge half what a retail builder charges so the client can get a clean OS with none of the junk that you'll get from a retail builder who buys bulk OS and gets paid to add 35% more apps that people either want or don't need. I hate it when I go to an elderly person's house and help them with their system cause there is all the craptastic bloat on their system and they think that all systems are like that. Still pay around the same price because Windows ain't cheap but their system will run much smoother for much longer right out of the box. thumb.gif

Anyway, I'm shure that there is more to the issue than what you might be seeing as far as Retail builders go. Maybe CoolerMaster knows these guys are getting paid to put "advertware" onto their systems and feel that they shouldn't approve of it with reasonable shipping. Actually if you buy direct from CM their shipping stinks. But thinking about it I can see why. wink.gif

~Ceadder smil3dbd4e4c2e742.gif
 
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post #17435 of 23536
Quote:
Originally Posted by Ceadderman View Post

Think CoolerMaster may do this to curtail overcharging the end user who goes to a PC shop for a computer? smile.gif
I agree that it sucks cause not everyone has the time patience and energy to build their own system, but years ago I went to one of those shops and the guy told me that it would be cheaper if I did it myself. I took his advice and never looked back. I build systems for people using the Egg, Amazon and PPCs' and don't charge half what a retail builder charges so the client can get a clean OS with none of the junk that you'll get from a retail builder who buys bulk OS and gets paid to add 35% more apps that people either want or don't need. I hate it when I go to an elderly person's house and help them with their system cause there is all the craptastic bloat on their system and they think that all systems are like that. Still pay around the same price because Windows ain't cheap but their system will run much smoother for much longer right out of the box. thumb.gif
Anyway, I'm shure that there is more to the issue than what you might be seeing as far as Retail builders go. Maybe CoolerMaster knows these guys are getting paid to put "advertware" onto their systems and feel that they shouldn't approve of it with reasonable shipping. Actually if you buy direct from CM their shipping stinks. But thinking about it I can see why. wink.gif
~Ceadder smil3dbd4e4c2e742.gif

I've never been into retail, so feel free to correct me, but my local stores don't (as a rule) sell *specialized* cases. They mostly (mostly, hehe. sorry, couldn't help myself) sell low end cases. *If* my local pc store bought, say 5 cases a month, I can't see them getting a great deal on wholesale pricing. And, I can't see them selling 5 Cool Master cases a month? If I were ever lucky enough to create a product, I would probably want to keep as much control of it's retail cost as possible, which means I would probably be very stingy on wholesaling. Retail is a strange beast. And, a company's "Big Picture" is very rarely seen or understood by the consumer. Again though, that's just my opinion.
More importantly, ceadderman? Don't you have a game that you should be getting ready for? Already wearing my Montana throwback. thumb.gif
    
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post #17436 of 23536
Quote:
Originally Posted by almostblue View Post

Quote:
Originally Posted by Ceadderman View Post

Think CoolerMaster may do this to curtail overcharging the end user who goes to a PC shop for a computer? smile.gif
I agree that it sucks cause not everyone has the time patience and energy to build their own system, but years ago I went to one of those shops and the guy told me that it would be cheaper if I did it myself. I took his advice and never looked back. I build systems for people using the Egg, Amazon and PPCs' and don't charge half what a retail builder charges so the client can get a clean OS with none of the junk that you'll get from a retail builder who buys bulk OS and gets paid to add 35% more apps that people either want or don't need. I hate it when I go to an elderly person's house and help them with their system cause there is all the craptastic bloat on their system and they think that all systems are like that. Still pay around the same price because Windows ain't cheap but their system will run much smoother for much longer right out of the box. thumb.gif
Anyway, I'm shure that there is more to the issue than what you might be seeing as far as Retail builders go. Maybe CoolerMaster knows these guys are getting paid to put "advertware" onto their systems and feel that they shouldn't approve of it with reasonable shipping. Actually if you buy direct from CM their shipping stinks. But thinking about it I can see why. wink.gif
~Ceadder smil3dbd4e4c2e742.gif

I've never been into retail, so feel free to correct me, but my local stores don't (as a rule) sell *specialized* cases. They mostly (mostly, hehe. sorry, couldn't help myself) sell low end cases. *If* my local pc store bought, say 5 cases a month, I can't see them getting a great deal on wholesale pricing. And, I can't see them selling 5 Cool Master cases a month? If I were ever lucky enough to create a product, I would probably want to keep as much control of it's retail cost as possible, which means I would probably be very stingy on wholesaling. Retail is a strange beast. And, a company's "Big Picture" is very rarely seen or understood by the consumer. Again though, that's just my opinion.
More importantly, ceadderman? Don't you have a game that you should be getting ready for? Already wearing my Montana throwback. thumb.gif

By retail I mean not a Cafe store. Guys like us, but who have no problems overcharging for the product. There is a place like this in Downtown Pally actually. A lot of the prices they charge you could buy two of the items. Which tells me they take the money and buy more stock shelve it and wait for the next sucker to walk through the door. Being a stones throw from Stanford, you can bet they have no shortage of those. smile.gif

I'm already ready. Our boys gonna put the smackdown on the Gints today. Win or Lose the Giants are gonna come away with a bloody nose like no other...

Wow looks like the Ravens are taking charge. Too bad cause I was hoping for Brady to get dropped like an Ugly Prom Queen at the end of the night. tongue.gif*No offense to ugly Prom Queens of course*

~Ceadder smil3dbd4e4c2e742.gif
 
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post #17437 of 23536
Quote:
Originally Posted by Ceadderman View Post

Think CoolerMaster may do this to curtail overcharging the end user who goes to a PC shop for a computer? smile.gif
I agree that it sucks cause not everyone has the time patience and energy to build their own system, but years ago I went to one of those shops and the guy told me that it would be cheaper if I did it myself. I took his advice and never looked back. I build systems for people using the Egg, Amazon and PPCs' and don't charge half what a retail builder charges so the client can get a clean OS with none of the junk that you'll get from a retail builder who buys bulk OS and gets paid to add 35% more apps that people either want or don't need. I hate it when I go to an elderly person's house and help them with their system cause there is all the craptastic bloat on their system and they think that all systems are like that. Still pay around the same price because Windows ain't cheap but their system will run much smoother for much longer right out of the box. thumb.gif
Anyway, I'm shure that there is more to the issue than what you might be seeing as far as Retail builders go. Maybe CoolerMaster knows these guys are getting paid to put "advertware" onto their systems and feel that they shouldn't approve of it with reasonable shipping. Actually if you buy direct from CM their shipping stinks. But thinking about it I can see why. wink.gif
~Ceadder smil3dbd4e4c2e742.gif

That's completely different to my local shop! You can just go in there and buy parts if you need it, although you have to back order stuff such as a 7970.
He gets alot of business, and he also stocks a couple of mid-towers (DF35) and the likes.

Anyway, he doesn't load them up with bloatware! He only uses 3DMark to make sure it's 3D stable, and i think the worst thing we found on my friends PC was some free anti-virus..

He gets alot of business as it's the only custom PC shop here, people hate Harvey Norman too. Well most people don't want to shop there off the basis of stuff from there "Breaking" after a couple of months out of warranty. Whereas at this shop you can take it to him and he'll fix it no matter what.

Anyway that's my rant about cooler-master and retail done,
sorry if i thread hijacked btw rolleyes.gif

EDIT: His prices are quite competitive
$230 for an i5 2500k online, and $246 from him locally.
 
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post #17438 of 23536
Anyone with a white front LED fan that can provide a pic? smile.gif

I'm thinking about grabbing a BitFenix Specter Pro with a white LED!
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post #17439 of 23536
Quote:
Originally Posted by Raven.7 View Post

Anyone with a white front LED fan that can provide a pic? smile.gif
I'm thinking about grabbing a BitFenix Specter Pro with a white LED!

They look like a good fan, i'm tempted to grab one with no led for the top!
 
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XSPC RX360 Laing D5 + XSPC Res Primochill Bloodshed Red Tubing Koolance Fullcover R9 290x Block 
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XSPC EX360 Windows 10 Pro x64 Asus VEH228H Asus VE228H 
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Aavara TS742 Dual Monitor Stand Ducky Shine II Cherry Blue RED Backlit Mechanic... Silverstone Strider 850W Thermaltake Core x71 Tempered Glass Riing Edition 
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Zowie FK1 House of Stealth Microlab Solo6c Logitech C100 Webcam 
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Celeron N3160 HD Graphics 400 4GB DDR3 4TB WD Red 
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Some 120mm fan 
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post #17440 of 23536
I deiced to go back to my Haf 932 that I purchased back in 2010.. I tried to get away from big, full tower cases but man did I miss the room and cooling power it offered..

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Its nice to have my old Noctua nh-d14 again xD
Edited by konoii - 1/22/12 at 10:44pm
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