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The Official Cooler Master HAF X/932/922/912(+) Club - Page 523

post #5221 of 23536
Well I got my I/O panel yesterday. Still not happy with the orientation of the USB, lack of LED fans and Polarity switches. Parts department is lacking as well.

But as it say in my sig my I/O LEDs' are working now. At least I have that.

Checked my email today and got this from Newegg...


"Customer ID:#########
Dear Ceadderman,(this info changed for anonymity purposes)
Thank you for taking the time to submit your valuable feedback regarding COOLER MASTER HAF 932 RC-932-KKN1-GP Black Steel ATX Full Tower Computer Case. We just thought you would like to know that COOLER MASTER has taken notice of your review and provided a response that may interest you.

Ceadderman's Review:
BAD DOG!(updated)3/11/2010 1:05:22 PM
Pros: Still huge, lots of room. Still plenty of spaces to put drives.

Cons:COOLER MASTER SUCKS! My Power light DOA! My HDD light works half the time. The solders are loose. No big mystery as to why they don't work. USBs' are 180'd in the housings. I followed protocols and filed eRMA/Part request 2 weeks ago. I was told that my parts would be out by this last Tuesday. They weren't, no email with tracking number. Called yesterday. Same outcome. Today I'm on infinite hold listening to Beethoven on 1/4 volume. Tried contacting with Live operator. Constant green dot flashing for 15 minutes. Still on hold land line also. CM is stingy with the Red LED fans as well. You only get 1. In the Blue HAF 932 you get THREE. For the same freakin price?!!!

Other Thoughts:Cooler Master could have saved this relationship right out the gate. Instead they deflected it for the last time and I'm done with them. I'm relaying the info to you guys and to my friends and family. I am officially done with this garbage company if that's how they treat their customers. Do NOT buy this case if you want Red. Do NOT buy this case if you want customer satisfaction. You will only end up regretting your decision like I am right now. I should have gone with someone else at this point. That's how fed up I am. I'm going to stay on hold and give the poor rep on the other end an earful. I can't even build my freakin computer til this issue is sorted out.


COOLER MASTER's Response:
Dear Valued Customer, We apologize for any inconvenience. Can you please email your usrma number to customersupport@coolermaster.com with the subject line: newegg 3/11. We will go ahead and get this taken care of, if it hasn’t already. Respectfully, CMUSA Customer Support.

If you have any questions, please use our LiveChat function or visit our Contact Us Page.

Once You Know, You Newegg.

Your Newegg.com Customer Service Team"

So I sent them an email vocalizing my displeasure with their Customer Service and the rest of the issues. I would like to think that everyone deserves the same product so long as it's not "Limited Edition". I worked in auto parts for a major Chain for 3 1/2 years. If I was bad at it, I would never have gotten past 6 months. So I have very little patience when it comes to lazy customer support. Yes I understand that I'm one of millions. But it was a simple 5 minute job that got extended to 2 weeks and that was only cause I was impatient.

I let em know that I'm still not happy, so if they fix the system I'm happy. If they let it go then I'll not be buying CoolerMaster ever again. For the most part I like the products. Even gave them good ratings for the same product. In the same product listing. But screw up on CS then I have no sympathy and it will drive my opinion every time.

When I'm happy 5 stars/eggs/thumbs up etc.

When I'm not I'll give a negative rating if the ability to do so is an option.

Well if they don't fix this to my satisfaction I'll be majorly modding this case(nicely) and then selling it. I've got an idea that is off the chain. And it involves my sig title. So stay tuned.

If they fix it in a REALISTIC fashion then I'll still mod it but keep it until I'm ready to move into another case. I am going to flip the USBs' in the original top plate, change out the LEDs' to Green and Red(Power/HDD) and swapping it with the new one. May even do the same for the new one and sell it for a reasonable price. Not for the part only for the labor.

~Ceadder
 
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post #5222 of 23536
^^^ sorry to hear bout your bad luck there dude, its a shame that the original haf only does come w/ one led fan, you can still swap them out, which most do, w/ 120mm fans ne ways. working in cs is a tough job, we basically are customer's punching bag for them to take out their frustration. the way i see its circumstantial, you could have great company w/ poor cs or poor returns dept reps or a bad rep company w/ excellent cs (or both). I've seen it all as a customer and in the industry. it comes down to how busy the ppl handling your case are or how much they care about their job and thus affect processing time. Recently, had to rma my mosfet water block due to some bad machining, got a response in 24hrs and had a replacement w/in a wk. only bummer was the shipping costs I had to absorb, oh well, their quick response and replacement quelled the fire of paying for shipping. btw, Ive had my haf for 4 months, beside the annoying bright led lights (no sarcasm intended here friend) and the right door plays a bit, its been great, has stood up to numerous hacks, holes, cuts, diriveting, riveting, and several paint coats, ha!
post #5223 of 23536
Yeah I know about Customer Service, since I worked over 14 years in sales. Parts and otherwise. Which is why I get steamed when I know what it takes to make customers happy. I'm not one of thos hard to please types. And while I did give the poor guy on the other end an earful I didn't mistreat him in any way. I've taken my fair share of abuse and don't feel the need to pass it along.

Actually CM has a suggestion/survey link on their site. I left a very negative review, but did give the CS Rep high marks for being courteous and as helpful as he could possibly be.

But I also let it be known that they were and are not dealing with the average joe who has no experience. My I/O panel should have taken 5 minutes tops. Print shipping label, retrieve part, pack part, tape & label, bin it and move to the next one.

I like the overall case. I think that it's sturdy as hell. Just hope you don't need to RMA anything on it cause that's where they failed as well as the fans. When they upgraded they should have upgraded the original case as well. I mean even the Dragon comes with two 230mm LEDs. We pay the same amount as other customers do(I think I paid more actually 159 and 35 shipping) so we at least deserve the same product.

ANYWHO...

Yeah. Nobody asking about Suspended Animation?

Okay here is what I am planning. I'm going to take out the MoBo tray completely and suspend the MoBo(which is going to make cable management fun) and then I'm going to make the case so you can see straight through it. Plexis on both sides by buying a 2nd door and 180'ing the grill and plexi.

Going to also(depending on the outcome of my little war with CM) double cases up and hack the Mobo tray out of that. Almost doubling the overall volume of the case. You will not be able to see how I suspend the MoBo either because it IS going to be grounded and will be a fully operable waterless(for now) feature. HDD tower will double in capacity(I think) in the left bank and drives will move over to right bank.

All in all it is already a daunting task of design.

But it's all in my brain. I've only given you guys the general floorplan.

So I'll be updating as I go along and yes when I get my MS LifeCam I'll be taking pics as well as making small vignettes to document it. I always wanted to go big so whether it's the HAF or not it's not going to hold me back.

~Ceadder

Quote:
Originally Posted by wermad View Post
^^^ sorry to hear bout your bad luck there dude, its a shame that the original haf only does come w/ one led fan, you can still swap them out, which most do, w/ 120mm fans ne ways. working in cs is a tough job, we basically are customer's punching bag for them to take out their frustration. the way i see its circumstantial, you could have great company w/ poor cs or poor returns dept reps or a bad rep company w/ excellent cs (or both). I've seen it all as a customer and in the industry. it comes down to how busy the ppl handling your case are or how much they care about their job and thus affect processing time. Recently, had to rma my mosfet water block due to some bad machining, got a response in 24hrs and had a replacement w/in a wk. only bummer was the shipping costs I had to absorb, oh well, their quick response and replacement quelled the fire of paying for shipping. btw, Ive had my haf for 4 months, beside the annoying bright led lights (no sarcasm intended here friend) and the right door plays a bit, its been great, has stood up to numerous hacks, holes, cuts, diriveting, riveting, and several paint coats, ha!

Edited by Ceadderman - 3/16/10 at 8:21pm
 
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post #5224 of 23536
Quote:
Originally Posted by h8dementia View Post
@despisedicon63.. I love your mods.. nice and tidy dude.. .. Did u just mod the original panel(metal mesh).. or did u replaced it with modded panel..? .. looking forward to mod my HAF...
Thanks man! Yep, just jigsawed around the old window and mesh fan panels, put some channel molding around the edge, and put the acrylic on the inside. I was kinda of nervous about messing the panel up, but it's really alot easier than I expected, and I had never used a jigsaw before that.

Quote:
Originally Posted by Ceadderman View Post
Hey guy I just noticed that your molex sleeves are two color. Did you do that or did you find a kit or did your PSU come with 2 color molex sleeves?

Good job by the way I really like your setup.
Thanks dude. I just removed the connectors on the 24 pin, 8 pin, and the Front Panel connectors and sleeved them by hand. The 24 pin took like 2 hours!
Edited by despisedicon63 - 3/16/10 at 10:28pm
post #5225 of 23536
Here is my first pic of Veritas SA. It's nothing special(for now) but I'm trying to get my name listed in blue though I'd rather it be red.

Btw that's my OCZ Sabre x86 next to the HAF. My only complaint about it is that it comes only in blue. I hate blue. No offense to you guys that like it. I would love to see if I could get OCZ to put it on their workbench and replace all the LEDs including Locks with red one. Hell I would even send them bulbs to replace em and pay for the labor. That's how much I hate blue.



So did you put the 2 color together or did you get a kit that came like that?

Cause I would think that if you stitched into a base sleeve it would take a LOT longer than 2 hours. It would take me a month to do a one wire sleeve and I'm handy with a needle and thread. lol



Quote:
Originally Posted by despisedicon63 View Post
Thanks dude. I just removed the connectors on the 24 pin, 8 pin, and the Front Panel connectors and sleeved them by hand. The 24 pin took like 2 hours!
~Ceadder
Edited by Ceadderman - 3/17/10 at 12:37am
 
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post #5226 of 23536
Quote:
Originally Posted by wermad View Post
ive had success using pump-block-rad-res, my last setup had cpu idle 27C and 40C load(@3.5), the 4870x2 idle 35C (each) and 65C load (this was using 10mm tubing and a single rad, hence upgrade to triple and 13mm tubing)
If it works for you then good stuff.
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post #5227 of 23536
This is my first post.
I need to improve cooling of my PC.
I have a CM690 case with an i7-920 OC'd to 3.8GHz c/w Noctua NH-U12P , Asus P6T Deluxe V2 MB,SLI GTX285 graphic OC'd cards with a HX1000 power supply and plenty of fans.
On gaming the cards will get up to 90c with their fans running at 80%.
My question is if I buy the HAF932 will I experiance lower temperatures than what I have with the CM690?
I'm also looking at the Coolit Omni water cooling system when it gets launched in May, that will not fit in the CM690!
If I buy the case I'm really looking at painting the inside black,I suppose that is not to hard to do.
If users agree that the HAF932 is the best case for my gaming rig I'll buy this weekend.
Thanks
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post #5228 of 23536
Quote:
Originally Posted by wayn01 View Post
This is my first post.
I need to improve cooling of my PC.
I have a CM690 case with an i7-920 OC'd to 3.8GHz c/w Noctua NH-U12P , Asus P6T Deluxe V2 MB,SLI GTX285 graphic OC'd cards with a HX1000 power supply and plenty of fans.
On gaming the cards will get up to 90c with their fans running at 80%.
My question is if I buy the HAF932 will I experiance lower temperatures than what I have with the CM690?
I'm also looking at the Coolit Omni water cooling system when it gets launched in May, that will not fit in the CM690!
If I buy the case I'm really looking at painting the inside black,I suppose that is not to hard to do.
If users agree that the HAF932 is the best case for my gaming rig I'll buy this weekend.
Thanks
2 GTX 285's SLI in a Mid tower case are going to get hott no matter wat, I suggest you go with the HAF 932. I'm currently using it and I had 2 GTX 275's in SLI and it kept both of them around 65-70 in heavy load. I'm currently using a 5970 and my temps at heavy load only get around 65. HAF 932 FTW!
    
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post #5229 of 23536
HAF 932
I I L
GRO
H_W

What more do you really need to know? Oh yes fill out your user specs in CP at the top and then look left for "system". This way people can see what you got and help answer questions like this.

~Ceadder
 
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post #5230 of 23536
Quote:
Originally Posted by wayn01 View Post
This is my first post.
I need to improve cooling of my PC.
I have a CM690 case with an i7-920 OC'd to 3.8GHz c/w Noctua NH-U12P , Asus P6T Deluxe V2 MB,SLI GTX285 graphic OC'd cards with a HX1000 power supply and plenty of fans.
On gaming the cards will get up to 90c with their fans running at 80%.
My question is if I buy the HAF932 will I experiance lower temperatures than what I have with the CM690?
I'm also looking at the Coolit Omni water cooling system when it gets launched in May, that will not fit in the CM690!
If I buy the case I'm really looking at painting the inside black,I suppose that is not to hard to do.
If users agree that the HAF932 is the best case for my gaming rig I'll buy this weekend.
Thanks
You really just need to make sure you have good air flow in your current case. The HAF has more then enough air flow and upgrading to it will help your temperatures but you can also purchase some better fans for your current case to improve temps as well.

Check out my guide (1st link in sig) thoroughly and it should help you improve your case's air flow. Ask some questions in that post or in the air cooling section in general. There are some more specific things you can do that might help your GPU temps as well that would be better answered there.
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(13 items)
 
  
CPUMotherboardGraphicsRAM
i7920 DO 4.0/1.26V (191x21) Asus P6T MSI Twin Frozr III GTX570 Corsair 6GB DDR3/1600 Mhz 
Hard DriveOSMonitorKeyboard
128GB Falcon SSD / 1TB HDD Win 7 Pro Acer 22" Wide Razor Lycosa 
PowerCaseMouse
Corsair 750w HAF 932 Wolfking Trooper Laser 2400DPI 
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Overclock.net › Forums › Case Mods & Cases › Computer Cases › The Official Cooler Master HAF X/932/922/912(+) Club