Ummm yes, retailers CAN control their price points. It's called MSRP index and contracts between vendors and manufacturers are signed and lost over this every day. It's also why Wal-Mart is one of the most hated retailers in the world. Because they know they have the foot traffic to keep the price point low so they can make a profit. There is nothing illegal about that. You don't start a biznizz to break even.It only becomes sketchy when you intentionally collude with other manufacturers to set a price point and then gilt the consumer at the register. Ala the LCD markets.
Oh and you should go to CMs' website. I paid less than their online retail price is at their site, but not by much.
I don't think that's how it works between CM and Newegg either, but it makes more sense then their not being able to set their own price.
I can't find anything to suggest this isn't the case though I did find a link that was "selling" the same case that linked back to newegg.
Every time, I got the same guy on the phone regarding my issue. The first time he clued me in that it wasn't an RMA but a parts issue. He told me that it would be out the following Tuesday and that I would get an email with the tracking number. I sat on that til the following Wenesday and called. He said that he had to go to the back and talk to Parts department. Kept me on hold the whole time and came back and said that it would be out that afternoon and that I would get an email with tracking number. That evening I checked my email? Nothing.
So I waited on hold pretty much all day long only for him to tell me that it indeed went out but that they don't send the email til the following day. Which moved it into the territory of fishy. When I vented to him(I was 100% respectful towards him) he came off like I was wasting his time.
While I was waiting for SOMEONE to pick the phone up, I went to Newegg and vented my frustrations with "Bad Dog!" in the reviews. Hell before that time I left nothing less than 2 5 egg reviews for the same case. Because before this got out of hand I considered alot of the issues ticky tack and fixable. But once I started taking inventory of the whole issue, I was pretty much fed up. I'm not in the least bit expecting perfection on the part of the product. I expect to have little nagging issues. I worked a number of years in Automotive Parts. You see the nagging issue stuff all the time in Parts. Customer service is where they lost me and my biznezz.
If you cannot take the time to at least let the customer know you hear him he will turn around and stick a bad review in your neck. Especially when he believes that you are ignoring him. 1 bad review can at the very minimum cost you ten sales.
You'll note(I hope) that I have stated the overall product is decent enough. I've not been about getting something for nothing this whole time. It's always been about asking for what we all deserve right from the beginning. Only the HAF 932 LE AMD case should be different(if they have an Intel one then same rule applies) because it's Limited. Had I known that there was indeed a difference then I wouldn't have bought the HAF or would have approached it differently. I just didn't feel I need to void my warranties by taking matters into my own hands. Oh and in my new I/O panel? USBs' are still 180'd. I'm beginning to think the labor force believes that the top is actually a bottom panel.
But nope, biznesses can set their own prices. It's up to the vendors whether they wish to carry the product or not.
Originally Posted by Icejon
Manufacturers like Cooler Master can't control their pricing, its against the USA law. This means some retailers can sell it for a low as they want or as high as they can. I called newegg on the blue HAF 932 and they said it was a Newegg exclusive that CM only sells to them. The way it works is its cheaper to bundle the blue fans in a specific case at the case factory then to buy the blue fans separately.
The HAF 932 sometimes has faulty PCB boards that control all the LED and USB ports on the front.
I agree though their customer service can be bad. Every time I call I reach the same guy, and it seems there are only 2-3 guys in CS. Being the #2 case manufacturer in the world, It would serve them if they had faster/better customer service.