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The Official Cooler Master HAF X/932/922/912(+) Club - Page 545

post #5441 of 23525
Quote:
Originally Posted by ceadderman View Post


when you go up against a tank you better have more than your groceries in your hands.

~ceadder
qft.
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post #5442 of 23525
hey can i join the group? i got the haf 932
http://www.overclock.net/picture.php...ictureid=14382
    
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post #5443 of 23525
Wow that case is almost as big as you are
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post #5444 of 23525
Quote:
Originally Posted by doat View Post
wow that case is almost as big as you are
Lol.
Tank-PC
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post #5445 of 23525
  • Faulty I/O panel lights(DOA)
  • USBs' are 180'd
  • Red LED 230mm fan x1 < Blue LED 230 x3. LE Case has x2 but you get more regarding features for $10 more.
  • Same price point as its brother Blue HAF 932
  • Poor customer service when approached with the above issues.
  • Need foot to bum motivation to fill RMAs'(I'm not the first, look at Newegg reviews)
  • Shining their customers when contacted through email.
  • And finally don't follow through for their Support Reps when they tell the customer to contact them via email.

I appreciate that you've had no bad experiences with them, I've had too many from a company that supposedly prides themselves on a positive experience.

I've got over 14 years of experience in customer support. So maybe I'm being too hard on them; however customers should not have to work so hard to be satisfied with the initial offering. My brother got his HAF 932(Blue) before I got mine(Red) we paid the same price point but he paid less through Newegg sales promotion. I paid nearly $200. And all things considered I believe that we(Reds) deserve an EQUAL product for that kind of $ka-ching$. I could have dealt with it if a service rep would have contacted me and gave me the party line about "It wasn't listed and you paid the price..." schpiel. Instead they ignored me and that should NEVER happen in customer service. For that reason alone all the other reasons are compounded exponentially and make the overall product less than satisfying.

I'm only keeping mine because I don't have another $200 to spend on another FT and then wait for someone to lowball me and "expect it to be delivered for free..." and gift wrapped to boot. I'm also a student getting by on loans, so money while not a huge factor doesn't come from my folks. I have to pay it all back.

This case could and SHOULD have been so much more than what I got considering all of the above.

~Ceadder

Quote:
Originally Posted by Icejon View Post
I've only had good experiences with CM. Whats exactly went wrong? I don't understand?
 
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AMD Phenom II X6 1100T Crosshair IV Formula Sapphire Radeon HD 6870 Sapphire Radeon HD 6870 
RAMRAMRAMHard Drive
Corsair Dominator G. Skill Ripjaws X G. Skill x2 HITACHI 1TB Deskstars 1TB RAID0 
Optical DriveCoolingCoolingCooling
ASUS DRW-24B1ST  Swiftech 6950/6870 GPU Heatsink Swiftech 6950/6870 GPU Heatsink Monsoon 1/2"x5/8" PETG White Hardline tubing. 
CoolingCoolingCoolingCooling
Monsoon Economy Hardline fittings EK Dual DDC V2 top Swiftech Pump DDC-1T (2) Liquid Fusion V Double helix Reservoir 
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Yate Loon 120x20 (D12SM-12C) Medium Speed Silen... EK Supreme HF Classified EK Thermosphere GPU Block EK Thermosphere GPU Block 
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Win7 64 bit Ultimate OEM Asus VH222H Black HDMI Widescreen Logitech the OCZ went buhbye adios. Don't know ... Corsair CMPSU HX 850w Modular 
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HAF 932 Logitech g9x COOLER MASTER Weapon of Choice: M4 Duramesh Pad Logitech X-240 2.1 speakers 
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post #5446 of 23525
Quote:
Originally Posted by hardcore19 View Post
Add Me to the list
Quote:
Originally Posted by folk-it-up View Post
Both added.
post #5447 of 23525
Quote:
Originally Posted by Ceadderman View Post
  • Faulty I/O panel lights(DOA)
  • USBs' are 180'd
  • Red LED 230mm fan x1 < Blue LED 230 x3. LE Case has x2 but you get more regarding features for $10 more.
  • Same price point as its brother Blue HAF 932
  • Poor customer service when approached with the above issues.
  • Need foot to bum motivation to fill RMAs'(I'm not the first, look at Newegg reviews)
  • Shining their customers when contacted through email.
  • And finally don't follow through for their Support Reps when they tell the customer to contact them via email.

This case could and SHOULD have been so much more than what I got considering all of the above.

~Ceadder
Manufacturers like Cooler Master can't control their pricing, its against the USA law. This means some retailers can sell it for a low as they want or as high as they can. I called newegg on the blue HAF 932 and they said it was a Newegg exclusive that CM only sells to them. The way it works is its cheaper to bundle the blue fans in a specific case at the case factory then to buy the blue fans separately.

The HAF 932 sometimes has faulty PCB boards that control all the LED and USB ports on the front.

I agree though their customer service can be bad. Every time I call I reach the same guy, and it seems there are only 2-3 guys in CS. Being the #2 case manufacturer in the world, It would serve them if they had faster/better customer service.
    
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post #5448 of 23525
i hate the fact blue led are much more prevailant than red in the pc world , blame on hdtv and their blue led, when tv all of a sudden were silver, pc world became silver too, ha, I would know, I bought a silver laptop (eeewww). my crazy theory, I need to learn to change led,
Edited by wermad - 3/26/10 at 9:20pm
post #5449 of 23525
Ummm yes, retailers CAN control their price points. It's called MSRP index and contracts between vendors and manufacturers are signed and lost over this every day. It's also why Wal-Mart is one of the most hated retailers in the world. Because they know they have the foot traffic to keep the price point low so they can make a profit. There is nothing illegal about that. You don't start a biznizz to break even.It only becomes sketchy when you intentionally collude with other manufacturers to set a price point and then gilt the consumer at the register. Ala the LCD markets.

Oh and you should go to CMs' website. I paid less than their online retail price is at their site, but not by much.

I don't think that's how it works between CM and Newegg either, but it makes more sense then their not being able to set their own price. I can't find anything to suggest this isn't the case though I did find a link that was "selling" the same case that linked back to newegg.

Every time, I got the same guy on the phone regarding my issue. The first time he clued me in that it wasn't an RMA but a parts issue. He told me that it would be out the following Tuesday and that I would get an email with the tracking number. I sat on that til the following Wenesday and called. He said that he had to go to the back and talk to Parts department. Kept me on hold the whole time and came back and said that it would be out that afternoon and that I would get an email with tracking number. That evening I checked my email? Nothing.

So I waited on hold pretty much all day long only for him to tell me that it indeed went out but that they don't send the email til the following day. Which moved it into the territory of fishy. When I vented to him(I was 100% respectful towards him) he came off like I was wasting his time.

While I was waiting for SOMEONE to pick the phone up, I went to Newegg and vented my frustrations with "Bad Dog!" in the reviews. Hell before that time I left nothing less than 2 5 egg reviews for the same case. Because before this got out of hand I considered alot of the issues ticky tack and fixable. But once I started taking inventory of the whole issue, I was pretty much fed up. I'm not in the least bit expecting perfection on the part of the product. I expect to have little nagging issues. I worked a number of years in Automotive Parts. You see the nagging issue stuff all the time in Parts. Customer service is where they lost me and my biznezz.

If you cannot take the time to at least let the customer know you hear him he will turn around and stick a bad review in your neck. Especially when he believes that you are ignoring him. 1 bad review can at the very minimum cost you ten sales.

You'll note(I hope) that I have stated the overall product is decent enough. I've not been about getting something for nothing this whole time. It's always been about asking for what we all deserve right from the beginning. Only the HAF 932 LE AMD case should be different(if they have an Intel one then same rule applies) because it's Limited. Had I known that there was indeed a difference then I wouldn't have bought the HAF or would have approached it differently. I just didn't feel I need to void my warranties by taking matters into my own hands. Oh and in my new I/O panel? USBs' are still 180'd. I'm beginning to think the labor force believes that the top is actually a bottom panel.

But nope, biznesses can set their own prices. It's up to the vendors whether they wish to carry the product or not.

~Ceadder

Quote:
Originally Posted by Icejon View Post
Manufacturers like Cooler Master can't control their pricing, its against the USA law. This means some retailers can sell it for a low as they want or as high as they can. I called newegg on the blue HAF 932 and they said it was a Newegg exclusive that CM only sells to them. The way it works is its cheaper to bundle the blue fans in a specific case at the case factory then to buy the blue fans separately.

The HAF 932 sometimes has faulty PCB boards that control all the LED and USB ports on the front.

I agree though their customer service can be bad. Every time I call I reach the same guy, and it seems there are only 2-3 guys in CS. Being the #2 case manufacturer in the world, It would serve them if they had faster/better customer service.
 
CPUMotherboardGraphicsGraphics
AMD Phenom II X6 1100T Crosshair IV Formula Sapphire Radeon HD 6870 Sapphire Radeon HD 6870 
RAMRAMRAMHard Drive
Corsair Dominator G. Skill Ripjaws X G. Skill x2 HITACHI 1TB Deskstars 1TB RAID0 
Optical DriveCoolingCoolingCooling
ASUS DRW-24B1ST  Swiftech 6950/6870 GPU Heatsink Swiftech 6950/6870 GPU Heatsink Monsoon 1/2"x5/8" PETG White Hardline tubing. 
CoolingCoolingCoolingCooling
Monsoon Economy Hardline fittings EK Dual DDC V2 top Swiftech Pump DDC-1T (2) Liquid Fusion V Double helix Reservoir 
CoolingCoolingCoolingCooling
Yate Loon 120x20 (D12SM-12C) Medium Speed Silen... EK Supreme HF Classified EK Thermosphere GPU Block EK Thermosphere GPU Block 
OSMonitorKeyboardPower
Win7 64 bit Ultimate OEM Asus VH222H Black HDMI Widescreen Logitech the OCZ went buhbye adios. Don't know ... Corsair CMPSU HX 850w Modular 
CaseMouseMouse PadAudio
HAF 932 Logitech g9x COOLER MASTER Weapon of Choice: M4 Duramesh Pad Logitech X-240 2.1 speakers 
OtherOther
Sunbeam Rheosmart 3 Creative X-Fi 
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CPUMotherboardGraphicsGraphics
AMD Phenom II X6 1100T Crosshair IV Formula Sapphire Radeon HD 6870 Sapphire Radeon HD 6870 
RAMRAMRAMHard Drive
Corsair Dominator G. Skill Ripjaws X G. Skill x2 HITACHI 1TB Deskstars 1TB RAID0 
Optical DriveCoolingCoolingCooling
ASUS DRW-24B1ST  Swiftech 6950/6870 GPU Heatsink Swiftech 6950/6870 GPU Heatsink Monsoon 1/2"x5/8" PETG White Hardline tubing. 
CoolingCoolingCoolingCooling
Monsoon Economy Hardline fittings EK Dual DDC V2 top Swiftech Pump DDC-1T (2) Liquid Fusion V Double helix Reservoir 
CoolingCoolingCoolingCooling
Yate Loon 120x20 (D12SM-12C) Medium Speed Silen... EK Supreme HF Classified EK Thermosphere GPU Block EK Thermosphere GPU Block 
OSMonitorKeyboardPower
Win7 64 bit Ultimate OEM Asus VH222H Black HDMI Widescreen Logitech the OCZ went buhbye adios. Don't know ... Corsair CMPSU HX 850w Modular 
CaseMouseMouse PadAudio
HAF 932 Logitech g9x COOLER MASTER Weapon of Choice: M4 Duramesh Pad Logitech X-240 2.1 speakers 
OtherOther
Sunbeam Rheosmart 3 Creative X-Fi 
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post #5450 of 23525
You talking about the upside-down USBs? They are all like that, design weirdness. Have a look at the European CM parts shop, bit different from the US one. Same deafening silence but the parts do actually turn up on time.
Tank-PC
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i7-970 Asus P6X58D-E GTX 460 X2 Corsair Dom 12Gb 
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Tank-PC
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i7-970 Asus P6X58D-E GTX 460 X2 Corsair Dom 12Gb 
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