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[softpedia] Seagate Lowers Warranty Time from Five to Three Years

post #1 of 25
Thread Starter 
Quote:
The company says that the change will be compensated by other warranty options


Seagate, the leading provider of storage solutions, has recently announced that it would change its limited warranty terms for specific drives starting with January 3rd, 2009. According to the company's announcement, some of its products series like consumer electronics (Seagate Barracuda 7200 included), notebook (Momentus 7200 and Momentus 5400 included) and personal storage bare drives will have their warranty period shortened from five to three years.

As the company states, the decision to reduce the warranty period was taken after a close analysis of the returns from consumers. Seagate says that 95 percent of those returns take place within the first three years of the warranty period, which means that reducing it won't affect in any way its relationship with users. The firm has announced that the new limited warranty time is in line with the rest of the industry, while also covering the needs of its partners and consumers.

The fresh Seagate three-year limited warranty will apply only to some of its products and, obviously, to those shipped after January 3rd, 2009. Moreover, the storage solution provider was very clear on the fact that customers who had already purchased a Seagate product would benefit from the warranty in place at the time of purchase.

The company has said that the changes in the warranty period are complemented by terms that should be more suitable to customers. According to the maker, the new terms are supposed to be “in line with industry standard warranty offerings, and that better align to the requirements of our partners and customersâ€. The warranties of enterprise storage or retail products at this time are not previsioned to see other changes, states Seagate.

The warranty changes and the products subjected to them can be seen on Seagate's Warranty Matrix. More details on the maker’s offerings are available on its site.
Source
post #2 of 25
Yuck, bad move Seagate. Guess I'll be recommending Western Digital or Samsung from now on.
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post #3 of 25
If 95% of the returns are within the 3 year period then whats the point of reducing the warranty time? Now that the warranty is the same as every other HDD company consumers have just lost one of the reasons to buy a Seagate drive. If it made no difference then why not just keep the warranty which would lead to more sales.
post #4 of 25
Damn, and I was just thinking about keeping my PC for 5 years

Bad move Seagate, bad move!

Not really, I couldn't give a rats. I don't keep my stuff that long and what happens after I get rid of it is of no issue to me!
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post #5 of 25
Well 3 years is plenty but 5 years made them stand out to alot of people and buy them over other brands. 5% of people who send drives in after 3 years could add up to be losts of $ and with the economy right now so this could keep them from cutting jobs or going under.
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post #6 of 25
This isn't a smart move, especially considering the high failure rates of Seagate's 1tb and 1.5tb drives (aside from the bad firmware issue).
    
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post #7 of 25
I will never buy another Seagate drive again.
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post #8 of 25
Well, lets see, we have a better warranty than the rest of the industry so instead of highlighting this fact, lets screw those that have problems in the 4th and 5th year by not offereing it any more since most of our returns are in the first 3 years.
Not a real smart move considering if it is really such a small percent of drives that come it, all it will do is drive customers that know away.
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post #9 of 25
Quote:
Originally Posted by OCGhost View Post
This isn't a smart move, especially considering the high failure rates of Seagate's 1tb and 1.5tb drives (aside from the bad firmware issue).
That's probably the reason they lowered the warranty

I wonder if this will also affect their enterprise drives such as the ES.2 series that have an extended MTBF and physical shock protection. If not, then that would pretty much be in line with WD, as I believe their consumer drives are 3yr while the enterprise ones are 5yr.
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post #10 of 25
Quote:
Originally Posted by 003 View Post
That's probably the reason they lowered the warranty

I wonder if this will also affect their enterprise drives such as the ES.2 series that have an extended MTBF and physical shock protection. If not, then that would pretty much be in line with WD, as I believe their consumer drives are 3yr while the enterprise ones are 5yr.

Yeah, but when there are higher failure rates they need a better warranty to assure their potential customers that they are improving the situation. For example, I just recently bought my parts for my new rig on black Friday, and I was deciding between the 1tb caviar black and a 1.5tb seagate. I had the opportunity to buy either for about $105. I knew the firmware issue was pretty much fixed, and the speed wasn't that much of an issue to me. I had doubts if I could rely on the seagate after reading a bunch of customer reviews about DOAs and drives that clicked their way into oblivion. It was somewhat of a difficult decision, though, as the seagate seemed to be a +50% value. I decided since it was gonna be my OS HDD to go with WD. However now that they lowered the warranty, it makes the right choice more obvious. I see that rather than move in the direction of improving reliability and showing confidence in their product, they seem to be running from their problems. Now it will be a long time before I can see myself buying a seagate.
    
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