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Unable to install ATI Drivers?

post #1 of 12
Thread Starter 
I have an ATI 2900Pro and I'm unable to install the drivers I downloaded directly from their site.

I downloaded and tried both the drivers alone and the catalysts software but still no go.

The AMD/ATI forum is a joke. They said they provide the chips and it's up to the user to download the drivers from the manufacturer.

I go to Saphire Technologies, and I get

"When you purchase a Sapphire product you are made a member of the Sapphire family and we wish to provide you with adequate support so you can enjoy our products. To receive support please visit ATI Customer Care for extensive online support, including Drivers, Knowledgebase and Web-Tickets, and to access Toll-Free Telephone Support. "

Saphire offers their own drivers as well but it's in German.

Any help would be much appreciated.
    
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post #2 of 12
System specs, operating system please.

Fill out your info.

Plus you are not being specific enough... Does the software crash? Does it fail mid install? Does it complete?
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post #3 of 12
Thread Starter 
I have Windows XP Pro.

I've downloaded the correct drivers.

After extracting the files, it proceeds to install and then you see an error saying that the drivers are not compatible with the hardware.
    
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post #4 of 12
I don't recommend the Sapphire drivers. I know since I have a Sapphire 9800Pro. The Sapphire drivers may not be up to date like those availbale directly from ATI. I've already spoken to Sapphire and they even recommend downloading the latest drivers from ATI.

1. Ininstall your previous ATI drivers, reboot, and install new drivers. If that does not work...

2. Reseat your video card, uninstall the previous ATI drivers, reboot, and install new drivers.

3. Make sure you are downloading the correct drivers for your card and operation system and the correct bitrate (either 32bit or 64bit).
Edited by Gunderman456 - 12/12/08 at 7:37am
 
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post #5 of 12
Have you tried Driver Sweeper in Safe Mode?
Once again...
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post #6 of 12
Thread Starter 
Quote:
Originally Posted by Gunderman456 View Post
I don't recommend the Sapphire drivers. I know since I have a Sapphire 9800Pro. The Sapphire drivers may not be up to date like those availbale directly from ATI. I've already spoken to Sapphire and they even recommend downloading the latest drivers from ATI.

1. Ininstall your previous ATI drivers, reboot, and install new drivers. If that does not work...

2. Reseat your video card, uninstall the previous ATI drivers, reboot, and install new drivers.

3. Make sure you are downloading the correct drivers for your card and operation system and the correct bitrate (either 32bit or 64bit).
For sure I am downloading the correct drivers.

I already uninstalled the previous driver ATI drivers; I rebooted and tried installing the new drivers but that didn't work as well.

I will try reseating the video card.

Quote:
Originally Posted by DuckieHo View Post
Have you tried Driver Sweeper in Safe Mode?
There's one or two guys on the AMD forum that tried that but that didn't help.

Where can I download Driver Sweeper?
    
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Seagate 500GB 7200.12 Sony DVD-RW Windows XP Professional DELL G2410 Green! 
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post #7 of 12
Thread Starter 
I forgot to mention something wierd.

I downloaded the old drivers from the ATI archive AND I am running into the same problem even with the old drivers!

Please tell me I don't have to reinstall my OS??!!
    
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Seagate 500GB 7200.12 Sony DVD-RW Windows XP Professional DELL G2410 Green! 
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post #8 of 12
Try all suggestions before reinstalling the OS which would ultimately fix the problem.
 
BitoHeaven
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BitFenix Prodigy Mini-ATX Black  Logitech Wireless M215 Corsair Vengeance MM200 Yamaha RX-V681 & PSB/Polk Audio 5.1 
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BitoHeaven
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Cigar ATX PC
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CPUMotherboardGraphicsGraphics
Intel i7 4770k @ 4.5GHz Asus Maximus VI Gene Gigabyte R9 290 @ 1160MHz/1350MHz Gigabyte R9 290 @ 1160MHz/1350MHz 
RAMHard DriveHard DriveOptical Drive
G.Skill Trident X 2X8GB DDR3 2400MHz Samsung 840 PRO 256GB  Seagate Barracuda 7200.14 3TB SATA III 6Gb/s 64... Pioneer Blu-ray Burner 
CoolingOSMonitorKeyboard
Liquid Single Loop Triple Radiators Win 7 SP1 Professional x64bit  Samsung SynchMaster 24" Widescreen 1200p TFT-LC... Logitech G15 
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Intel Core i5-3570K @ 4.6GHz ASRock Z77E-ITX mITX  Sapphire HD 7990 @ 1090MHz/1600MHz G.SKILL Ripjaws 2X4GB DDR3-1600 @ 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD 128GB mSATA SATA III 6GB  Seagate Barracuda 7200.12 1TB SATA II 32MB 7200RPM LG DVD R/W SATA with LightScribe Corsair Cooling Hydro Series H100 
OSMonitorKeyboardPower
Win 7 Professional x64bit Samsung 52" 1080p 60Hz LCD Logitech Wireless K330 Corsair AX850 Gold Fully Modular 
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CPUMotherboardGraphicsRAM
AMD Athlon II X4 640 ASRock N68C-GS NVIDIA 6600GT G. Skill Ripjaws DDR3 1600MHz 
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WD Caviar Blue 500GB 16MB Cache 7200RPM LG Optical Drive Thermaltake Max Orb Windows 7 
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post #9 of 12
Thread Starter 
Where can I download DriverSweeper?
    
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Seagate 500GB 7200.12 Sony DVD-RW Windows XP Professional DELL G2410 Green! 
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post #10 of 12
I know how you feel. I cant get it to install either. After reboot it tells me my cards aren't supported. I've tried the following:

* Uninstalled 8.11, rebooted into safe mode and used Driver Cleaner

* Installed over the top of 8.11

* Unistalled 8.11, rebooted into safe mode and ran driver cleaner, then removed one card

* Edited the ini file to include the list of cards from the 8.11 ini


I've had to resort to running System Restore since the 8.11 wouldnt even install after the 8.12 failed.
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