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[360Fan]Lawsuit Reveals MS Knew About Disc Scratching Problem

post #1 of 52
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Quote:
The Seattle Tech Report ... reports that a motion (PDF link) filed last week in a Seattle, Washington lawsuit claims that Microsoft was aware of the widespread Xbox 360 disc scratching issues -- the console will severely scratch discs if tilted or moved during play -- before the console was launched in 2005. The motion, which seeks class action status for the lawsuit, cites quotes from a (currently sealed) document in which Microsoft employees claim that they were aware of the problem before the console was launched. The document quotes Microsoft program manager Hiroo Umeno who stated that the problem was discoverd in "September or October" 2005.

Microsoft supposedly considered several solutions to the problem prior to launch and rejected them all. Three solutions were considered, including increasing the disc holder's magnetic field, slowing disc rotation speed and installing "bumpers." The first was rejected because it would "interfere" with the disc loading mechanism, the second because it would extend game load times, and the third because it was too expensive (to the tune of $35 to $75 million). The only action taken by Microsoft, apparently, was to add a warning to the Xbox 360 manual. The company later applied a warning label onto the disc drive itself and established a program to replace scratched discs (for a fee).

Perhaps most damning, an outside consultant for the plaintiffs stated that both Sony and Nintendo's designs typically account for the possibility that a console will be moved while a disc is spinning.
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Nemesis NE-α
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Nemesis NE-α
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post #2 of 52
Why are scratched disks a problem again? If it still works, then I wouldn't complain.
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post #3 of 52
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Quote:
Originally Posted by FieryCoD View Post
Why are scratched disks a problem again? If it still works, then I wouldn't complain.
My friend was talking to me a couple of minutes ago about how his CoD:W@W can't be played now. He claims he didn't touch the disc and upon turning it on last night, it sounded like it spun up really fast and it must have scratched itself. So now, he can't play it. I told him to try installing it to his HD and it might work.
Nemesis NE-α
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Nemesis NE-α
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post #4 of 52
Umm, that's probably a one in a million, or his Cd was all dirty and crummy, I have naever had a scratched disk. I just don't understand why some people move their console while its playing, that's very dumb.
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post #5 of 52
Good.
I can't play gta4 because of that.
But at least i now have an excuse to buy it for pc later next year...
    
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post #6 of 52
Happened to my PGR3 disk, I just called M$ and they sent me a new one for free
post #7 of 52
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Quote:
Originally Posted by falven View Post
Umm, that's probably a one in a million, or his Cd was all dirty and crummy, I have naever had a scratched disk. I just don't understand why some people move their console while its playing, that's very dumb.
I don't see why either [moving the console]. But apparently it's common enough a problem for a lawsuit to take place.

My Call of Duty 2 disc (ironic) actually got a mysterious scratch too that would not allow me to play 1 single level. It prevented me from getting all the achievements. I QQ'd for awhile. I knew it was because of the scratch, because originally I couldn't play the game period until I used all the tricks in the book to repairing scratched discs. I wonder if it was because of the CD tray now too, considering I always keep my discs in my case. Unless it was my moronic brother who did it. He absolutely ruined my Halo 3 disc. $65 down the damn drain.
Nemesis NE-α
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Nemesis NE-α
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post #8 of 52
There was one time when i was watching Blade 2 and my disk drive started to go grrrrrrrrrrrrrrrdddddgggggggggg. So i shut the xbox off real fast and pulled the disk out and there was a single ring scratch around the middle. That was when it wasn't moved by me.
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post #9 of 52
Don't knock the console over during use, then?

You wouldn't knock your computer over when it is being used. OK, maybe you would, but only if using software like LARS which is made by the most incompetent group of people in Bentley. Whew, glad that's off my chest.
Edited by stargate125645 - 12/16/08 at 8:04am
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post #10 of 52
The only time anyone I know has had a disc scratching problem with their 360 was when some idiot would knock it over or reposition it from vert to horiz (& vice versa) while it was running.
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