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Coolmax, best RMA ever?

post #1 of 2
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About 2yrs ago my friend bought some parts for a new PC and had me put it together for him. With it he got a 650w Coolmax PSU, which I wouldn't have let him buy, but he was insistent because of the price. Anyway, a week ago I was swapping out his video card with one of my older ones. I went to pull the power cord out of the power supply and one of the metal prong things (not sure what they're called) came out of it. So I went online to find out what the warranty from Coolmax was, and it turns out it was 5yrs.

After we contacted them and sent them the invoice, the send me an e-mail saying they sent the replacement unit. 3 days later I got it in the mail, without ever having to send them the old one. The best part is, I cannibalized one of my older PSUs and replaced the power plug, now I have an extra PSU.

I have to admit I was really surprised that they didn't make me ship the old unit back or at least pay for the shipping of the new unit.
Atlas
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M17x R4
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Atlas
(20 items)
 
M17x R4
(8 items)
 
 
CPUMotherboardGraphicsRAM
i7 3740qm @ 3.9Ghz M17x R4 7970m @ 1Ghz Corsair 1600mhz DDR3 4x4GB 
Hard DriveHard DriveOptical DriveOS
480gb seagate 600 SSD 500GB Seagate 2.5 Liton Slot-Load Blu-Ray Windows 10 x64 Tech Preview 
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post #2 of 2
They don't care to have a 2 year old PSU sent back to them It is easier for them to just send you a new one...I am sure it was no huge loss on their part becuase the parts used to make those PSU's don't really cost that much. The probably want to keep all the customers they can.

All company's should do it like that!
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Bong Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
E6750 @3.6 1.40v P5N-D SLI 750i EVGA 9800GX2 4Gigs G.Skill 800 
Hard DriveOptical DriveOSMonitor
40G WD IDE/250G sata 40xDVDRW Vista 64bit 22" hp A4576A 
KeyboardPowerCaseMouse
Logitech Antec 650w Neopower herbal green Logitech 
Mouse Pad
Rotting blue/black neo 
  hide details  
Reply
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