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Computer Virus?

post #1 of 20
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My friend's PC got a virus or a spam, i don't know which. Whenever he starts it on, the antivirus program (i think that is the spam/virus) keeps poping up telling him that his computer has a virus and he needs to purchase that program for it to remove viruses. I tried going into control panel to remove that program specifically but it still there. I don't know how to get rid of it, anyone has any suggestion?
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post #2 of 20
Sounds like one of those fake antivirus programs that's really spyware. Get some real antivirus program and antispyware and remove it.
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post #3 of 20
Download a nice AV. Run it in safe mode and it should clean it out. Some of those are pretty nasty. You might need to do some more extensive cleaning.
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post #4 of 20
What prog is it telling him to buy?
post #5 of 20
Try downloading CCleaner,booting up in safemode and getting rid of it that way or running your virus/spyware app.
 
Event Ryzen
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Event Ryzen
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post #6 of 20
CCleaner is a registrty cleaner and privacy cleaner that won;t help.

Tell him to go boot into safe mode with networking and then go to:

http://www.virus.gr/portal/en/conten...ine-virus-scan

use a couple of those they are all free (try the NOD32 one first) OR on the same site their is this:

http://www.virus.gr/portal/en/conten...ols-collection

if he downloads that their are loads of programs he can try one of them will find it if it is a spyware/virus, run them in safe mode, its much more likely to get whatever it is out.
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post #7 of 20
your going to need a good antivirus and spyware program, I use Kaspersky and webroots.
    
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post #8 of 20
It's probably "antivirus 2009" or "Power antivirus 2009" or some it-shay, huh? My sister got that crap.
post #9 of 20
Quote:
Originally Posted by jonathan123456789 View Post
CCleaner is a registrty cleaner and privacy cleaner that won;t help.

Tell him to go boot into safe mode with networking and then go to:

http://www.virus.gr/portal/en/conten...ine-virus-scan

use a couple of those they are all free (try the NOD32 one first) OR on the same site their is this:

http://www.virus.gr/portal/en/conten...ols-collection

if he downloads that their are loads of programs he can try one of them will find it if it is a spyware/virus, run them in safe mode, its much more likely to get whatever it is out.
Under the tools tab,uninstall>delete entry,you want it gone from the registry so it won't come back.That's if CC is able to pick it up.
 
Event Ryzen
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Windows 10 Pro Fedora 23 Workstation LG 29UM68-P & LG 23MP48HQ-P CoolMaster MasterKeys Pro L(MX Reds) 
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SeaSonic M12II 620 Bronze RaidMax Hyperion (Black & Silver) Logitech 300s & 303 Hot Eagle XL mousepad 
AudioAudioAudioAudio
Klipsch R-14M's Presonus audiobox usb. Akai Pro MPK Mini Audio-Technica ATH-M50x, Phillips SHP9500's 
Audio
Audio-Technica AT2020USB Plus 
CPUMotherboardGraphicsRAM
Ryzen 1700  ASROCK AB350 matx Sapphire RX 470 8GB  Crucial Ballistic Sport LT 32GB 
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x2 Intel S3500 240GB  x1 Intel DC S3700 800GB SSDs x2 Intel S3700 400GB  NZXT Kraken x52  
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Windows 10 Pro Fedora workstation 25  29in LG ultrawide  25in LG ultrawide 
KeyboardPowerCaseMouse
Drevo Excalibur (MX Browns) SeaSonic 620 Corsair Air 240 Logitech G900  
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xxl mousepad Same as before  Mellanox x8 10GBe Network Adapter 
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Event Ryzen
(19 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 6700k MSI Z170M Mortar  Sapphire RX470 8GB  Crucial Ballistix Sport (grey & black) 
Hard DriveHard DriveHard DriveCooling
240GB Transcend SSD  512GB Transcend SSD 5TB Toshiba Corsair H80i V2 
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Windows 10 Pro Fedora 23 Workstation LG 29UM68-P & LG 23MP48HQ-P CoolMaster MasterKeys Pro L(MX Reds) 
PowerCaseMouseMouse Pad
SeaSonic M12II 620 Bronze RaidMax Hyperion (Black & Silver) Logitech 300s & 303 Hot Eagle XL mousepad 
AudioAudioAudioAudio
Klipsch R-14M's Presonus audiobox usb. Akai Pro MPK Mini Audio-Technica ATH-M50x, Phillips SHP9500's 
Audio
Audio-Technica AT2020USB Plus 
CPUMotherboardGraphicsRAM
Ryzen 1700  ASROCK AB350 matx Sapphire RX 470 8GB  Crucial Ballistic Sport LT 32GB 
Hard DriveHard DriveHard DriveCooling
x2 Intel S3500 240GB  x1 Intel DC S3700 800GB SSDs x2 Intel S3700 400GB  NZXT Kraken x52  
OSOSMonitorMonitor
Windows 10 Pro Fedora workstation 25  29in LG ultrawide  25in LG ultrawide 
KeyboardPowerCaseMouse
Drevo Excalibur (MX Browns) SeaSonic 620 Corsair Air 240 Logitech G900  
Mouse PadAudioOther
xxl mousepad Same as before  Mellanox x8 10GBe Network Adapter 
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post #10 of 20
Listen, all we need to know is what prog it's trying to get him to buy. That will tell us what you need to do to get rid of it.
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