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DFI Support

post #1 of 9
Thread Starter 
Has anyone else ever had to use DFI tech support? Every time I fill out the info on there site. It redirects me to jboss portal saying session has time out even when it only take 2 minutes to fill out all the info. Does anyone know of a better site for DFI besides this one.

http://www.dfi.com/portal/CM/cmsuppo...a-01735f8ab813
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post #2 of 9
Yet again i forgot who it is, but there was someone in chat trying to get a hold of dfi for a few weeks now and as you can tell, he is getting pretty po'ed
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post #3 of 9
Thread Starter 
you were definately right I am having a hell of a time with DFI right now. It's crap I tell you never again. Now I have to pay return shipping just because I live over seas on a US NAVAL Base.
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post #4 of 9
That's odd, I had to email a few months back and they replied with the hour. I know I don't have the email anymore but I'll take a look on their site.
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post #5 of 9
Here you go. Hope this helps

DFI Contact page
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post #6 of 9
Thread Starter 
I finally got the board sent out today. I still have to pay return shipping, they said I have to pay for it since they only use ups. Crazy that EVGA paid return shipping and DFI will not. Never again will I buy a DFI board. now I need to find a new company. I was maybe thing sometime in the near future to go AMD, but we will see.

Dear Customer;

We can always service board with valid warranty. But our warranty won’t cover shipping out of north America . You have to provide shipping address in US or you have to pay return shipping fee.





Susana
RMA Department
DFI San Jose
P:510-226-7500x118
F:510-226-0181
Edited by battlenut - 1/10/09 at 2:48am
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post #7 of 9
I think they were being pretty fair as far as I'm concerned. Shipping is expensive and you should be happy they are taking care of your board for free. They've always been very helpful and informative in my experience.
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post #8 of 9
Thread Starter 
Like I said before, I live on a US military installation and it cost $7 to send it to them. using the us post office. It's crap.
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post #9 of 9
DFI is currently at CES... don't expect reply's for a week or so lol.
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