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Help with ASUS RMA.

post #1 of 12
Thread Starter 
So after my help thread that I posted a week ago, I still havn't really got down to what could be the problem with my system. I just bought a 5000+BE to replace my aging 4400+ and a HDT-S1283 to compliment it. Now I am pretty sure that my motherboard is the problem acting up in my system but i have no way of being certain. I registered with ASUS support but regarding motherboard RMA I apparently need to contact the reseller. Great. I bought the board new off ebay in August of this year and when I tried to contact the seller via his email address at the time of purchase, I have not yet got a response.

I have 3 Questions that would be real helpful if I could get an answer:
  • How would I go about RMA'ing my board if I cannot contact the reseller?
  • My board has some visible screw threads on the NB Heatsink. I screwed a fan onto it. Will this void warranty as being classed as Physical damage?
  • Where do babies come from?

Answer will be greatly appreciated guys (The 3rd one isn't as important, but still, it's the holidays and new year approaches.)

Re:Define
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Re:Define
(19 items)
 
   
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Intel i7 4790k [Stock / 1.15v] Asus Maximus VII Gene Zotac GTX1070 Founder's Edition 16GB Samsung LV Green [2.4Ghz / 10 - 11 - 11 - ... 
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Corsair Force 3 [120GB] [x2] Sandisk Ultra [480GB] Seagate 7200.14 [2TB] LG Blu - Ray Writer [Slot Loading] 
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256GB PCI-E SSD 128GB Trancsend JetDrive 330 OSX El Capitan 13.3" Retina Display (2560x1600) 
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post #2 of 12
I am on the same boat... I just was about to create and thread, but had the courtesy to search first
2011
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2011
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post #3 of 12
Thread Starter 
Quote:
Originally Posted by ben_liu View Post
I am on the same boat... I just was about to create and thread, but had the courtesy to search first
Now if eveyrone were like you!
Re:Define
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel i7 4790k [Stock / 1.15v] Asus Maximus VII Gene Zotac GTX1070 Founder's Edition 16GB Samsung LV Green [2.4Ghz / 10 - 11 - 11 - ... 
Hard DriveHard DriveHard DriveOptical Drive
Corsair Force 3 [120GB] [x2] Sandisk Ultra [480GB] Seagate 7200.14 [2TB] LG Blu - Ray Writer [Slot Loading] 
CoolingOSMonitorMonitor
Noctua NH-U12P SE2 Windows 10 x64 Dell U2412M Samsung UE40H6400 
KeyboardPowerCaseMouse
Microsoft Sidewinder X4 eVGA Supernova 750W G2 [White Braided Cables] Corsair Obsidian 350D [High Airflow Kit] Steelseries Sensei 
Mouse PadAudioAudio
Steelseries QCK Focusrite Saffire 6 USB  Yamaha HS-7 / Beyerdynamic DT880 Pro / Sennheis... 
CPUMotherboardGraphicsRAM
I5-5257U (2.7GHZ) Apple Logic Board (Broadwell) Intel Iris 6100 8GB DDR3L (1867MHZ) 
Hard DriveHard DriveOSMonitor
256GB PCI-E SSD 128GB Trancsend JetDrive 330 OSX El Capitan 13.3" Retina Display (2560x1600) 
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Re:Define
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel i7 4790k [Stock / 1.15v] Asus Maximus VII Gene Zotac GTX1070 Founder's Edition 16GB Samsung LV Green [2.4Ghz / 10 - 11 - 11 - ... 
Hard DriveHard DriveHard DriveOptical Drive
Corsair Force 3 [120GB] [x2] Sandisk Ultra [480GB] Seagate 7200.14 [2TB] LG Blu - Ray Writer [Slot Loading] 
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Noctua NH-U12P SE2 Windows 10 x64 Dell U2412M Samsung UE40H6400 
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Microsoft Sidewinder X4 eVGA Supernova 750W G2 [White Braided Cables] Corsair Obsidian 350D [High Airflow Kit] Steelseries Sensei 
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Steelseries QCK Focusrite Saffire 6 USB  Yamaha HS-7 / Beyerdynamic DT880 Pro / Sennheis... 
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I5-5257U (2.7GHZ) Apple Logic Board (Broadwell) Intel Iris 6100 8GB DDR3L (1867MHZ) 
Hard DriveHard DriveOSMonitor
256GB PCI-E SSD 128GB Trancsend JetDrive 330 OSX El Capitan 13.3" Retina Display (2560x1600) 
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post #4 of 12
have you tried this.... http://livesupport.asus.com/
    
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PhII X4 940 @ 3.6GHz @ 1.50v ASUS M4A79... CPU-NB @ 2756MHz @ 1.40v ASUS 4870x2, 830/1000 OCZ DDR2-1150 @ 1129MHz 
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1x VelociRaptor, 2x Raptor X's RAID 0 2x ASUS DVD-RW's Vista Ultimate x86/XP x86 22" Chimei 1680x1050 
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CPUMotherboardGraphicsRAM
PhII X4 940 @ 3.6GHz @ 1.50v ASUS M4A79... CPU-NB @ 2756MHz @ 1.40v ASUS 4870x2, 830/1000 OCZ DDR2-1150 @ 1129MHz 
Hard DriveOptical DriveOSMonitor
1x VelociRaptor, 2x Raptor X's RAID 0 2x ASUS DVD-RW's Vista Ultimate x86/XP x86 22" Chimei 1680x1050 
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Logitech G15 OCZ ModXstream 900W TT Armor Black Logitech G9 
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post #5 of 12
Thread Starter 
Quote:
Originally Posted by pixie View Post
have you tried this.... http://livesupport.asus.com/
You sir are a clever clever man!
Rep+

It appears to be North America though?
Is there a UK one?
Re:Define
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel i7 4790k [Stock / 1.15v] Asus Maximus VII Gene Zotac GTX1070 Founder's Edition 16GB Samsung LV Green [2.4Ghz / 10 - 11 - 11 - ... 
Hard DriveHard DriveHard DriveOptical Drive
Corsair Force 3 [120GB] [x2] Sandisk Ultra [480GB] Seagate 7200.14 [2TB] LG Blu - Ray Writer [Slot Loading] 
CoolingOSMonitorMonitor
Noctua NH-U12P SE2 Windows 10 x64 Dell U2412M Samsung UE40H6400 
KeyboardPowerCaseMouse
Microsoft Sidewinder X4 eVGA Supernova 750W G2 [White Braided Cables] Corsair Obsidian 350D [High Airflow Kit] Steelseries Sensei 
Mouse PadAudioAudio
Steelseries QCK Focusrite Saffire 6 USB  Yamaha HS-7 / Beyerdynamic DT880 Pro / Sennheis... 
CPUMotherboardGraphicsRAM
I5-5257U (2.7GHZ) Apple Logic Board (Broadwell) Intel Iris 6100 8GB DDR3L (1867MHZ) 
Hard DriveHard DriveOSMonitor
256GB PCI-E SSD 128GB Trancsend JetDrive 330 OSX El Capitan 13.3" Retina Display (2560x1600) 
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Backlit Chiclet Keyboard 60w Magsafe 2 Unibody 
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Re:Define
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel i7 4790k [Stock / 1.15v] Asus Maximus VII Gene Zotac GTX1070 Founder's Edition 16GB Samsung LV Green [2.4Ghz / 10 - 11 - 11 - ... 
Hard DriveHard DriveHard DriveOptical Drive
Corsair Force 3 [120GB] [x2] Sandisk Ultra [480GB] Seagate 7200.14 [2TB] LG Blu - Ray Writer [Slot Loading] 
CoolingOSMonitorMonitor
Noctua NH-U12P SE2 Windows 10 x64 Dell U2412M Samsung UE40H6400 
KeyboardPowerCaseMouse
Microsoft Sidewinder X4 eVGA Supernova 750W G2 [White Braided Cables] Corsair Obsidian 350D [High Airflow Kit] Steelseries Sensei 
Mouse PadAudioAudio
Steelseries QCK Focusrite Saffire 6 USB  Yamaha HS-7 / Beyerdynamic DT880 Pro / Sennheis... 
CPUMotherboardGraphicsRAM
I5-5257U (2.7GHZ) Apple Logic Board (Broadwell) Intel Iris 6100 8GB DDR3L (1867MHZ) 
Hard DriveHard DriveOSMonitor
256GB PCI-E SSD 128GB Trancsend JetDrive 330 OSX El Capitan 13.3" Retina Display (2560x1600) 
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post #6 of 12
i searched google for "united kingdom live support asus" but didn't find anything
    
CPUMotherboardGraphicsRAM
PhII X4 940 @ 3.6GHz @ 1.50v ASUS M4A79... CPU-NB @ 2756MHz @ 1.40v ASUS 4870x2, 830/1000 OCZ DDR2-1150 @ 1129MHz 
Hard DriveOptical DriveOSMonitor
1x VelociRaptor, 2x Raptor X's RAID 0 2x ASUS DVD-RW's Vista Ultimate x86/XP x86 22" Chimei 1680x1050 
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Logitech G15 OCZ ModXstream 900W TT Armor Black Logitech G9 
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CPUMotherboardGraphicsRAM
PhII X4 940 @ 3.6GHz @ 1.50v ASUS M4A79... CPU-NB @ 2756MHz @ 1.40v ASUS 4870x2, 830/1000 OCZ DDR2-1150 @ 1129MHz 
Hard DriveOptical DriveOSMonitor
1x VelociRaptor, 2x Raptor X's RAID 0 2x ASUS DVD-RW's Vista Ultimate x86/XP x86 22" Chimei 1680x1050 
KeyboardPowerCaseMouse
Logitech G15 OCZ ModXstream 900W TT Armor Black Logitech G9 
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post #7 of 12
I have the RMA Contact info for N. America (they should be able to get you the UK equivalent... to call from England, dial 001-510-739-3777):
Quote:
If you need immediate assistance, please feel free to contact the RMA Department directly at 510-739-3777 Ext. 5105 to obtain your RMA#.

Please REPLY back to this email to receive your RMA#/Replacement Part.

If you have already received an RMA# for your ASUS product, you may disregard this email. Thank you for supporting ASUS.

Please provide the following information so that we may process your request for warranty repair service. Once we have obtained that information from you, we will issue an RMA # and provide the proper shipping instructions. Please read and provide all of the information below. We cannot complete your request, if all of the information below is not provided.
Thank you,
ASUS Computer International

PLEASE PROVIDE US WITH:
-THE MODEL & SERIAL NUMBER OFF OF YOUR PRODUCT model (name of product) serial# (10 digits/characters long, no dashes) Serial # located on either the top of the purple parallel port (printer port), side of PCI Slots, side of Brown CNR Slot, or the backside of the product itself) -YOUR FULL NAME/NAME OF COMPANY (Please provide name of business if shipping to a company for shipping purposes).
-YOUR SHIPPING ADDRESS (no PO boxes please) -YOUR DAYTIME PHONE/FAX NUMBER -BRIEF DESCRIPTION OF PROBLEM EXPERIENCING

ASUS Computer International (USA) is a warranty repair service center. Please contact place of purchase for credit, refund or upgrade. Asus does not provide these services under any circumstances.

ASUS Does not cover physical damage (physically broken components on the product). Please refer to page 2 of your users manual. There is a $15.00 - $60.00 fee to replace a broken socket. There is a $25.00 - $60.00 fee to repair all other physical damage. If a product is not repairable, the product will be sent back to the customer. If a product is sent in with physical damage, the product will be rejected and customers will not be reimbursed for shipping charges. A payment can be made by check, money order (payable to ASUS), or a credit card#. The payment must be sent in with the damaged product. Customers from Canada must make payments with a credit card#. ASUS warranty covers all malfunctions that are not caused by physical damage to the product.

Thank you,
ASUS CSR Department
My System
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My System
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OS: Crucial M500 Seagate HDD Samsung F3 H100i 
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post #8 of 12
As long as you have the serial number (which should be located on the board somewhere on a white sticker), you should be fine. Take off all the accessories (even the mounting bracket) and then ship it to them.

But set up the RMA first of course.
Gaming
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Hard DriveHard DriveHard DriveOptical Drive
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Corsair H70 Windows 7 Professional x64 ASUS VH242H 23" Monitor ASUS VH242H 23" Monitor 
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post #9 of 12
Thread Starter 
I did some googling and found that ASUS make you deal with the reseller in the UK for RMAs. The guy is not responding to my emails, should I just file a claim in PayPal?
Re:Define
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel i7 4790k [Stock / 1.15v] Asus Maximus VII Gene Zotac GTX1070 Founder's Edition 16GB Samsung LV Green [2.4Ghz / 10 - 11 - 11 - ... 
Hard DriveHard DriveHard DriveOptical Drive
Corsair Force 3 [120GB] [x2] Sandisk Ultra [480GB] Seagate 7200.14 [2TB] LG Blu - Ray Writer [Slot Loading] 
CoolingOSMonitorMonitor
Noctua NH-U12P SE2 Windows 10 x64 Dell U2412M Samsung UE40H6400 
KeyboardPowerCaseMouse
Microsoft Sidewinder X4 eVGA Supernova 750W G2 [White Braided Cables] Corsair Obsidian 350D [High Airflow Kit] Steelseries Sensei 
Mouse PadAudioAudio
Steelseries QCK Focusrite Saffire 6 USB  Yamaha HS-7 / Beyerdynamic DT880 Pro / Sennheis... 
CPUMotherboardGraphicsRAM
I5-5257U (2.7GHZ) Apple Logic Board (Broadwell) Intel Iris 6100 8GB DDR3L (1867MHZ) 
Hard DriveHard DriveOSMonitor
256GB PCI-E SSD 128GB Trancsend JetDrive 330 OSX El Capitan 13.3" Retina Display (2560x1600) 
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Re:Define
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel i7 4790k [Stock / 1.15v] Asus Maximus VII Gene Zotac GTX1070 Founder's Edition 16GB Samsung LV Green [2.4Ghz / 10 - 11 - 11 - ... 
Hard DriveHard DriveHard DriveOptical Drive
Corsair Force 3 [120GB] [x2] Sandisk Ultra [480GB] Seagate 7200.14 [2TB] LG Blu - Ray Writer [Slot Loading] 
CoolingOSMonitorMonitor
Noctua NH-U12P SE2 Windows 10 x64 Dell U2412M Samsung UE40H6400 
KeyboardPowerCaseMouse
Microsoft Sidewinder X4 eVGA Supernova 750W G2 [White Braided Cables] Corsair Obsidian 350D [High Airflow Kit] Steelseries Sensei 
Mouse PadAudioAudio
Steelseries QCK Focusrite Saffire 6 USB  Yamaha HS-7 / Beyerdynamic DT880 Pro / Sennheis... 
CPUMotherboardGraphicsRAM
I5-5257U (2.7GHZ) Apple Logic Board (Broadwell) Intel Iris 6100 8GB DDR3L (1867MHZ) 
Hard DriveHard DriveOSMonitor
256GB PCI-E SSD 128GB Trancsend JetDrive 330 OSX El Capitan 13.3" Retina Display (2560x1600) 
KeyboardPowerCase
Backlit Chiclet Keyboard 60w Magsafe 2 Unibody 
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post #10 of 12
Don't say anything about buying it from someone else just RMA it. No one ever asked me if I got it from someone else when I RMA so just say you want to RMA it and that's it.
G0
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G0
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