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Problem with Tankguys

post #1 of 7
4/7/09 at 11:15am
Thread Starter 
Hi, Tankguys

Are you checking your website e-mail box (sale@Tankguys.com).
I have sent to you two e-mails, but no answer:

On April 3 2009 I was trying several times to place order for Intel core i7 920 D0 stepping processor, but get error massage with failed transaction. I thinck you do not except payment from my country with my VISA Classic card, but the money ($333.??) was cutted from my account. Please, explain me why this happened
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post #2 of 7
4/7/09 at 11:21am
Are you emailing sales@tankguys.com?
Sales with an "s", I see you typed "sale".
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post #3 of 7
4/7/09 at 11:37am
Thread Starter 
yes I sent e-mail to correct address : sales@tankguys.com
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post #4 of 7
4/7/09 at 4:05pm
Quote:
Originally Posted by ISARI View Post
Hi, Tankguys

Are you checking your website e-mail box (sale@Tankguys.com).
I have sent to you two e-mails, but no answer:

On April 3 2009 I was trying several times to place order for Intel core i7 920 D0 stepping processor, but get error massage with failed transaction. I thinck you do not except payment from my country with my VISA Classic card, but the money ($333.??) was cutted from my account. Please, explain me why this happened
You're correct, we don't accept international cards. They money isn't actually removed, there's just a funds hold on there. Unfortunately, this is something done by the banks and credit card companies, and there's *nothing* we can do about it. Our system flat out declined the transaction, and beyond that, it's outside of our realm of control That hold disappears on its own after a while, but how long depends on your bank.
My System
(13 items)
  		  
CPUMotherboardGraphicsRAM
Core 2 Quad Q6600 Asus P5K Deluxe eVGA 7800GT 4Gb OCZ DDR2 
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Seagate 500Gb 7200.10 SATAII Windows Vista Ultimate Dual 20" Dell LCD's 600w OCZ 
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Antec P180 
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My System
(13 items)
  		  
CPUMotherboardGraphicsRAM
Core 2 Quad Q6600 Asus P5K Deluxe eVGA 7800GT 4Gb OCZ DDR2 
Hard DriveOSMonitorPower
Seagate 500Gb 7200.10 SATAII Windows Vista Ultimate Dual 20" Dell LCD's 600w OCZ 
Case
Antec P180 
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post #5 of 7
4/7/09 at 4:08pm
A hold will be held for a numerous amount of days depending on the bank.

The money wasn't taken out of your account, since it was declined automatically, but your bank placed a hold on the account, which is why the funds are showing as not being available.
1880478
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Core i5-750 @ 4.0GHz [200x20] [1.44V] [B#L928B214] MSI P55-CD53 [1.5 BIOS] GeForce 9800GT 512MB 4GB Corsair XMS3 DDR3 @ 1600MHz [9-9-9-24][1.65V] 
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30GB OCZ Vertex, 500GB WD Caviar Lite-On DVD-DL Burner Windows 7 Professional x64 Samsung 216BW 1680x1050 
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1880478
(13 items)
  		  
CPUMotherboardGraphicsRAM
Core i5-750 @ 4.0GHz [200x20] [1.44V] [B#L928B214] MSI P55-CD53 [1.5 BIOS] GeForce 9800GT 512MB 4GB Corsair XMS3 DDR3 @ 1600MHz [9-9-9-24][1.65V] 
Hard DriveOptical DriveOSMonitor
30GB OCZ Vertex, 500GB WD Caviar Lite-On DVD-DL Burner Windows 7 Professional x64 Samsung 216BW 1680x1050 
KeyboardPowerCaseMouse
Razer Lycosa Corsair 650TX Antec Twelve-Hundred Razer Salmosa 
Mouse Pad
A Skylit Drive Custom Mousepad 
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post #6 of 7
4/7/09 at 4:12pm
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Call your bank. They'll take off the hold.
BloodfireServer
(13 items)
  		  
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BloodfireServer
(13 items)
  		  
CPUMotherboardGraphicsRAM
Q9550 LANPARTY DK P45-T2RS / Turbo eVGA GTX470 8GB G.Skill PC2-8500 
Hard DriveOptical DriveOSMonitor
4x1TB WDblack RAID0, 4x320GB WD blue RAID5 Perc5/i LG BD Rom and LG DVD Rom Win7 Ultimate x64 'BenQ G2412HD' and 'Acer X223WBD 22" LCD' 
KeyboardPowerCaseMouse
Logitech G15 v2 Corsair HX1000 Thermaltake Xaser VI Logitech Revolution 
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post #7 of 7
4/7/09 at 9:40pm
Thread Starter 
I was in my bank, they need conformation from you (Tankguys), that transaction was not made, without this it needs about 40 days. So, if it is not complicated for you, contact with my bank and they will take off this block ( www.tbcbank.ge )

Thanks in advance
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