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XFX return policy?

post #1 of 22
Thread Starter 
So my 8800GTS 320mb finally popped it the other day. Artifacts all over the screen on boot up.

I contacted XFX and they just got back to me saying that my card isn't registered which it is. I even have a mail that proves it: "Thank you for registering your XFX product!" Whats more, they are saying that replacement is the ultimate responsibility of the seller. I bought the card off of Ebay in 07 and registered it immediately. I'm pretty new to this RMA stuff so can someone guide me? Is there something specific I need to tell the XFX person?
    
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post #2 of 22
They will just try to confuse you so that you give up, just keep calling them, say you will mail them the proof etc.
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post #3 of 22
Don't tell them you bought it off ebay for one thing.
Tell them it was birthday gift or something. And I would forward that email you received from XFX to one of the XFX reps let them know whats going on. There is also an XFX rep who uses this forum.
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post #4 of 22
Thread Starter 
I'm actually corresponding through email since I'm out of the country at the moment. I've got a short window to get the replacement done and these guys are freaking me out.
    
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post #5 of 22
Thread Starter 
Damn damn damn. I already told them it was from Ebay. I don't see why that would be a problem, its just like newegg right? Plus it was from an authorized seller and not some random dude.
    
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post #6 of 22
try finding your graphics card on their page
when you open their homepage at the top you have "shopping tools"
then choose "product comparison"
there find your card,there are detailed descriptions of card specifics
there are few of similliar card xample there are 3 8800gts and none are 300MB
hmmm
it should be there
are you sure that that is the card you have?
try finding it there it has to be there

if it aint there they didn't make it
LL
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post #7 of 22
Thread Starter 
I'm checking as we speak but it won't be there. It was the first GTS that came out and was replaced with the 512MB edition.
    
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post #8 of 22
I've gone through XFX customer support before and it was amazing. Try calling them up. Also PM the guy on these forums that's an XFX rep, he'll get you what you want. They tend to side with you when your a part of a community and you might bad mouth them
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post #9 of 22
Thread Starter 
How do I find him on the forums? Can someone provide me with his profile name?
    
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post #10 of 22
his profile name is xfx
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