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post #1551 of 37653
Quote:
Originally Posted by s1rrah View Post
Here at the house I have Grado SR80's, SR225's and a pair of Sennheiser HD595's. All of which I've spent considerable time with.

I've also listened to Beyerdynamic DT880's a bit as well ...

...

For one hundred bucks, you'll find it hard to beat any of the above menioned full sizers ... though I personally preferred the sound of my old Shure E4C's to any of them ...

I'm a glutton for neutrality, though ... and other than the Grados on their good days ... I wouldn't call any of the above necessarily 'neutral.'

By neutral I mean they do not add any of their own colorations to the music.

For example, both the HD595's and the DT880's impart a bit of high end sparkle that just isn't inherent to the recorded piece ... whereas the Shure IEM's (and Grados to a certain extent) convey the sound a bit more as it was recorded, which to some ears can come across as bland ...

I prefer to have a neutral start to the sound and then be able to EQ it to my taste depending on the track.
Just curious, have you used the DT880's with a powerful amp?, they are very hard to drive and with a good, powerful amp those highs you are talking about are tamed quite a bit over stock; with that, the DT880's are the most neutral (one of) cans I've heard and in reviews and on head-fi, etc. Too bad you already sold those E4C's, I would have jumped on that if knew about it.
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post #1552 of 37653
Quote:
Originally Posted by s1rrah View Post
I listen to both full size and IEM's and for me personally ... in the end, I generally prefer the high end IEM's (though I do agree it seems like your getting less for the money).

I'm a sucker for extreme detail and I just can imagine any full size can delivering the sort of detail I get from my Shure SE530's ... or even the E4C's I had previously ... it's just a matter of great drivers being so close to your eardrum really. Some Grado's I've heard approach the same level of detail but at much higher volumes than is necessary for the IEM's.

I seem to be missing any ear wax so I guess I'm lucky in that regard.

Otherwise, I've found the high end IEM's to sound just as good or better, across all frequencies, as any of the high end full size cans I've heard.

The one area that IEM's do fall behind the full size cans though is in the sound stage department ... and this 'flaw' is only somewhat of a concern depending on the type of music I'm listening too. For instance ... certain large room chamber and orchestral music will to me sound better through a set of full sized cans ... similarly, movies sound a hell of a lot better through full sized cans in my opinion ... both examples due to the sound stage issue.

But all and all ... for the majority of my music listening ... I'm much more likely to put my Shure IEM's on than the Grado's or Senns. Just love the detail, resolution and overall impact of the music.

...

That said ... having spent nearly 400 bones for the Shures .... it does seem that I'm getting less for my money when strictly considering the materials used to construct the device .... I mean, when holding my Senns or some Grados in the other hand. They're just so small, light and unassuming.

But that thought disappears once I stick them in my ears ...

I personally prefer my DR150's to my E500's.
    
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post #1553 of 37653

Is Shure, Inc. sending me a new set of SE530's for free!??


I need some assistance in interpreting the results of a three day discourse with Shure, Inc. regarding a set of replacement tips for my old Shure E4C's (remember, the one that got stuck in my ear?).

According to the final word from Shure today, it would seem that instead of a new set of tips for my old E4C's, they instead have deemed to send me a new set of SE530's! I don't know ... maybe for my trouble and all ... maybe cause I've used their mics for so long ... maybe because my letter was humorous ... dunno ... but it sure seems that way.

But then again ... it may just seem that way.

Therefore, please review the following thread of emails, terminating with a final word from shure in the form of a .PDF order confirmation document and give me your ideas as to what it could mean:


Step 1: I email Shure regarding my earlier travails with the E4C tips coming off in my ear:



Quote:
"Dear Shure, Inc.

I love your microphones. Used them for years ... SM58, SM57, green bullet ... <sigh>.

I am also quite fond of my e4c inner ear monitors. I can't live without them actually (which is really saying a lot!)

In fact, my ear canals have permanently changed shape in order to better accommodate the tips of my e4c's, which I generally listen to for about 4 to 5 hours a day.

Yet ... despite the fine quality of both your microphones and inner ear monitors, there is one salient claim I can make regarding the microphones alone ...

They, unlike the inner ear monitors, have never ever ever caused me personal terror.

I am referring to the fact that about a month ago, while hastily removing the silicon flex tip from my ear ... the silicon tip decided to stay inserted as the main IEM housing came out.

(!!!!)

It took me and a roommate about 45 minutes to get the little guy removed (fine line between pulling it out and accidently pushing it deeper).

I was quite close to visiting the ER.

Anyway ... no bad blood between me and the e4's (or Shure, inc!) ... I've since learned to properly unseat them before pulling them out.

Yet the flextips I love are indeed loosening their grip on the nozzles quite dramatically over time (I've had the e4c's for a short four months BTW, bought from Circuit City)

Are you guys considering a longer lasting design? Have you released a better design for either tip or nozzle for e4c??

If so, would it be entirely out of line of me to ask that a set be mailed to me? It would seriously help out as all my dark grey soft flex tips are super loose at this point.

Let me know if you need anything else from me, I can email a scan of my Circuit City receipt or even snail mail it if necessary.

Oh yeah. You guys rule. Keep up the good work!

Joel Harris
9507 Some Ln.
Houston, TX 770xx"

...


Step 2: Shure support resonds:
 

Quote:
"Joel,
I'm going to see what I can do, can you email me a copy of your receipt?"

...


Step 3: I send E4C receipt copy:
 

Quote:
"Not a problem.
Here's the address:
Joel Harris
9507 Some Ln.
Houston, TX 770xx
And my Circuit City Receipt is attached...
Thanks in advance.
Joel Harris"

...


Step 4: Shure Support responds:
 

Quote:
"Joel,
Your replacement will be shipped out today. Please enjoy your new headphones. Your Shure order number is 40340499, please allow 1 week for delivery."

(note: he says "your replacement" and "enjoy your new <i>headphones</i>)

...


Step 5: And today, I get this from Shure, Inc:

(no text in body of message, just an email with the following header info
 

Quote:
From: Service Shure, Inc
To: <my email address>
Subject: Product Service Return Notification

(and attached in the form of a .PDF document I found the following order/replacement confirmation reciept which seems to indicate that Shure has decided to send me a new set of SE530 PTH IEMs as opposed to a new set of tips for my old E4C's!):

...
 

Quote:

....



I mean ... what do you all think? Am I reading this right?

According to the text of the .PDF, it would seem the support guy entered my complaint as a returned product event.

Could the described product mean simply the tips? Or a fit kit? If so, it seems like the language would be more specific to just the fit kit or earphone tips?

...

It's probably just an illusion, but you never know ... I've heard all sorts of great things about Shure's service/warranty division ... and so I guess I'll just have to wait till later this week.



Intriguing though ... for sure ...




UPDATE!!: 01/24/08
----------------------------------


Anyway ... some time has passed (few days) and just now, after getting home from work, I get a package from the UPS guy; it's from Shure, Inc.

I haven't opened it yet (I'm still too scared and in disbelief) but will be doing so after I stare at it for another half hour and after I finish this beer ; more in a bit:

...



...

Sure looks a little big for simply shipping out a few tiny rubber tips, eh? It's pretty heavy too ...



Puzzling to be sure.

Funny thing is ... if it's a new set of SE530's, then that means I'm going to have TWO pair now since just two weeks ago I ordered the current set I've been using and recently reviewed in this thread. Quality *and* Quantity!

The suspense is KILLING ME!


(After 20 minutes of staring...)
------------------------------------------


So anyway ...

It's true.

The legends and myths regarding how utterly and insanely kick butt Shure's service department is are *ALL* true. Nevermind the naysayers of late over at Head-fi ... there are still some golden, GOLDEN folk working the service isles up in Illinois!

So here's what I get for deciding to write Shure, Inc. requesting new tips for my old E4C headphones:

...



...



...

No. It's not an illusion.

Shure did in fact send me a completely on-the-house set of their flagship SE530 PTH inner ear monitors. Retail cost is 450 to 550 dollars ... with some better deals on Ebay (where, hilariously enough, I just picked up a set of these same cans two weeks ago).

Anyway.

Sorry to clog up the club with more rambling about this, but thought it worth a slight infraction or two to point out that taking time to write letters really does sometimes create a connection with a vendor.

I mean, I never sent anything to Shure, Inc. ... just an email with a funny story about getting my E4C tips lodged in my ear.

Guess it rubbed somebody the right way.

When my contact there told me he was "going to see what he could do," ... I never dreamed it was pulling THEM kind of strings.

...

Oh yeah.

I got another letter from another department at Shure just yesterday ...

Here's what it said:
 

Quote:
Hey Joel-

I'm sending out new E4C tips and nozzles to the address below.

Take care,

Brian



@Heru - since your now the owner of those E4's, let me know and I'll send you a new set of tips and nozzles for them!


Edited by s1rrah - 4/24/13 at 6:44pm
    
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post #1554 of 37653
That would be awesome if it were true .
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post #1555 of 37653
That does seem encouraging. I myselfs E500's cable has cracked so I have emailed them and they generally ship a replacement even without a reciept (which is lucky as I purchased them used from head-fi).

I hope I am as lucky as it appears you have been
    
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post #1556 of 37653
Maybe they just misunderstood your problem or as you said with the trouble you had. IDK, but free headphones is always a plus.
    
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post #1557 of 37653
Quote:
Originally Posted by gonX View Post
Vär sa snäll?
Ja, Vær så snill.

I really need to remap my keyboard, so I don't have to numpad all my diacritic marks.


@s1r: Free earphones would be nice, eh? Hopefully that will be the turn out.
    
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post #1558 of 37653
Quote:
Originally Posted by aksthem1 View Post
Maybe they just misunderstood your problem or as you said with the trouble you had. IDK, but free headphones is always a plus.
Free 500 dollar headphones is a gift from Jah!



...

Anyway ... just wanted to get some new tips but who knows ... maybe I'll have a set of SE530's to spare in a bit?

@Niko -

Where exactly did your cable crack? I've read much about that and am concerned about my own as well.

I've been wondering if very light and occasional applications of some sort of rubber conditioner might alleviate that problem?

I'd rather just keep the same cans as opposed to having to send in for replacements ...

Did it crack around the 'boot' near the actual speaker or did the cable itself crack?
    
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post #1559 of 37653
They cracked there.

The Shure rep said to wipe them with a damp paper towel every so often or something like that, on about page 3 of the shure cable thread over at the fi.
    
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post #1560 of 37653
kinda looks like new headphones.
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