After 13 days my replacement AGP card is on it's way. I don't know what the hell was up with newegg. The item that I RMA'd was no longer in stock (Sapphire HD 3850 AGP for those that don't know the back story)and every time I called, which was only like three times, they were rude and short and the policy was written in stone! First off they said the serial # wasn't matching up, HUH?! Second It was no longer in stock and policy was no in-store credit (well I believe Dannyboy can dispute that claim) refund only. Then I get an E-mail stating that I may choose a substitute item for, and this is the exact word they used, "around" the same price. So I'm thinking COOL! For my trouble of having to send this item in twice, $20 shouldn't be too much to ask. Boy was I wrong! I was curtly informed the replacement item had to be equal or lesser value or I had to accept a return. I had to remind the guy of all the glowing reviews I've read about how Newegg "upgraded me for free!" in the various product reviews. I also explained that I understood about performance mismatches as nothing in that category came even close the performance of the Sapphire. I mean having to go from 256-bit ddr3 to 128-bit ddr3 hurts even if you get a gpu upgrade. So I suggested this http://www.newegg.com/Product/Produc...82E16814131329
and had to settle with this http://www.newegg.com/Product/Produc...82E16814161308
,which for the my buddy will probably be a great card (he currently runs a FX5200, I know, Poor guy).
I figure what's $20 bucks between friends, right? Everything
according to the way Newegg handled this one. I'll keep buying from them cuz I'm afraid to go anywhere else, but my confidence has been shaken.