So I just got a SATA DVD Rom to replace my two aging IDE drives in my new Storm Scout...
While deciding if I wanted it mounted at the top, or in a lower bay, I popped out the metal pieces that block off the rest of the slots.
I should have, used a pair of snips to cut those pieces out, but instead I did it the traditional and hasty way of grabbing them by hand and twisting them until they popped out.
Unfortunately, this resulted in snapping off a tiny "latch" piece on either side of the front panel, which holds the small front grill pieces in place!
Its now, a pain in the but, to put those front grill pieces in without them falling down the front/inside of the case.
Since the case is still so new, and since I really didn't want to have to take allll my precious parts back out, and ship it back to Newegg; I instead went to the Cooler Master Website, via the weblinks on the first post of this thread.
My first stop was the Cooler Master Parts Page, which lists everything they have for sale...http://cmstore.coolermaster-usa.com/all_prodcats.php
I saw that the had no CMSS Front Panel's listed, so I then went to their main USA website and hit the Contact Us link, and chose the email option, and sent an email to the provided email address, for their Customer Support...firstname.lastname@example.org
Sent them an email telling them how pleased I am with their Case, and how great it is, ad then explained how it got broke and attached two pictures of the broken piece and asked if I could purchase a replacement Front Panel...
That, was just over two days ago.
Thus far, I've not received any replies.
Not even any auto-reply, like, "hi, we recieved your email, our staff will respond within such'n'such time!"
So, how long does it
, typically take them to respond?