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[Official] Heatkiller Club - Page 180

post #1791 of 2021
Quote:
Originally Posted by Watercool-Jakob View Post

We use a two factor authentification for new accounts. That means that you should have gotten an email with a verification link. Your account won't work before you haven't clicked on that link.
Thanks for sharing those pics!

Concerning the O-Rings: the O-ring that comes with the D5 itself and the ones that come with our standalone D5 top and our D5 reservoir have different sizes. For installation of the top or the reservoir, you HAVE to use the ring that came with it, not the standard one that came with the D5.

Concerning the LED strip: all LED strips are tested in our workshop and worked when they left us. That doesn't mean that your specific strip couldn't have been damaged, say in traffic. Please try those three steps:
1. Is the strip plugged in correctly? You really need to push it all the way in.
2. Did the LED port work from the start? meaning, did it work with the original air cooler?
3. The LED port could be disabled in the software. Did you make any changes to the LED appearance? Did you already try to activate it through software (EVGA precision has a built in LED control segment, for example)?

Can you plug the strip into any other 12V supply? that way, you could test if it works altogether.

If your strip is definitely defect, we will of course send you a new strip free of charge!


Fourthed!

...

...

Uh well.
No, to be serious with you guys: Testing of the initial two prototypes wasn't as good as we wanted it to be. We weren't satisfied with the data we received, so we decided to go the hard road and give this damn block yet ANOTHER treatment, so we can deliver you guys the best possible product we are capable of. Yes, that means that it will be delayed again. No, I do not have a fixed date of arrival - probably early November. But rest assured: it will be the BEST. POSSIBLE. BLOCK.

At least you didn't rush a poor product to market. A lot of is are desperatev here though. It seems that TR4 is waiting for a killer block to destroy the competition.
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Myrna
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post #1792 of 2021
How is the situation in the shop right now, when I ordered a block for 1080ti @ launch it took few weeks to get it out the door, any hope for same/next day shipping as of now ?
But overall I was so impressed with the quality of it, others cant compare, so I need another block for the new card thumb.gif
post #1793 of 2021
Quote:
Originally Posted by fx3861 View Post

Will the new radiator be pushed back as well?
Yes. We haven't finalized their designs yet, as we had so much headache with the TR blocks. Then, we also squeezed the Vega blocks in between, which also diminished the focus on the rads. So, we have no final timetable for them, but to be honest - I wouldn't be too surprised if they didn't make it in 2017 frown.gif

Quote:
Originally Posted by ProRules View Post

Holy moly.
The Heatkiller IV for TitanXp/1080Ti Nickel/plexi...
First off, this block is STUNNING
Second, with all the blocks i'm working with (EK, BP, Barrow, Bykski etc..) I have never ever seen such a solid block. it is top notch!
Third, its heavy AF, ill have to use a support and foundation to hold it, Totally worth every single penny, thank you HK.
Hey, I'm glad you like it smile.gif The weight is no problem, actually. We took good care that the weight stays within the clearances for the structural integrity of normal PCIe slots. And thze block itself is so stiff that the card can't bend. It works even better with a backplate, of course!

Quote:
Originally Posted by outofmyheadyo View Post

How is the situation in the shop right now, when I ordered a block for 1080ti @ launch it took few weeks to get it out the door, any hope for same/next day shipping as of now ?
But overall I was so impressed with the quality of it, others cant compare, so I need another block for the new card thumb.gif
We usually only have problems during the kick-off phase for a new product. Say in the first ~2 weeks, when production isn't perfectly clocked yet but demand is extra high. After that, we usually ship within one working day.



Re Threadripper block: Thanks to everybody for your understanding. It frustrates us more than you that we still haven't got our product out there, because we lose money by this. But we never want to compromise our own quality expectations. We feel very blessed and are deeply grateful to have such loyal followers like you guys who understand and respect this!
post #1794 of 2021
Quote:
Originally Posted by Watercool-Jakob View Post


Re Threadripper block: Thanks to everybody for your understanding. It frustrates us more than you that we still haven't got our product out there, because we lose money by this. But we never want to compromise our own quality expectations. We feel very blessed and are deeply grateful to have such loyal followers like you guys who understand and respect this!

I am currently quite fond of the xspc block performance I have but I know from an aesthetics view point that heatkiller is gonna be something else lol. Are you guys considering on doing a VRM block from the zenith? Would sway me away from a monoblock since I know you guys don't really do that stuff. Gotta start converting to watercool now. My next build when next gen titans are out will be all heatkiller (aside from the two d5s and rads kinda not rebuything those lol, will buy heatkiller reservoirs though haha)
post #1795 of 2021
Quote:
Originally Posted by Watercool-Jakob View Post

We use a two factor authentification for new accounts. That means that you should have gotten an email with a verification link. Your account won't work before you haven't clicked on that link.
Thanks for sharing those pics!

Concerning the O-Rings: the O-ring that comes with the D5 itself and the ones that come with our standalone D5 top and our D5 reservoir have different sizes. For installation of the top or the reservoir, you HAVE to use the ring that came with it, not the standard one that came with the D5.

Concerning the LED strip: all LED strips are tested in our workshop and worked when they left us. That doesn't mean that your specific strip couldn't have been damaged, say in traffic. Please try those three steps:
1. Is the strip plugged in correctly? You really need to push it all the way in.
2. Did the LED port work from the start? meaning, did it work with the original air cooler?
3. The LED port could be disabled in the software. Did you make any changes to the LED appearance? Did you already try to activate it through software (EVGA precision has a built in LED control segment, for example)?

Can you plug the strip into any other 12V supply? that way, you could test if it works altogether.

If your strip is definitely defect, we will of course send you a new strip free of charge!


Thanks for the response. I figured as much about the O ring on the pump but good to know that info.The LED gpu strip I believe was pushed in all the way, there was only one place to put it and the light function on the air cooler worked. I even installed the led visualizer and it is indeed on. I turned it off and then on again and nothing. I should have tested the LED before placing it in the block but yep that didn't happen. I'll have to take the block off and test the strip, luckily I have another one. Oh and no I didn't do anything to the led other than take put it in the gpu block.
post #1796 of 2021
Quote:
Originally Posted by Watercool-Jakob 

Concerning the O-Rings: the O-ring that comes with the D5 itself and the ones that come with our standalone D5 top and our D5 reservoir have different sizes. For installation of the top or the reservoir, you HAVE to use the ring that came with it, not the standard one that came with the D5.

Correct me if i'm wrong, i have to buy an o-ring for the D5 pump from the website if i intend to buy a different brand of D5 pump? As i already bought the D5 reservoir but as for the pump i intend to buy a different brand.
post #1797 of 2021
Quote:
Originally Posted by Phobicsq View Post

Thanks for the response. I figured as much about the O ring on the pump but good to know that info.The LED gpu strip I believe was pushed in all the way, there was only one place to put it and the light function on the air cooler worked. I even installed the led visualizer and it is indeed on. I turned it off and then on again and nothing. I should have tested the LED before placing it in the block but yep that didn't happen. I'll have to take the block off and test the strip, luckily I have another one. Oh and no I didn't do anything to the led other than take put it in the gpu block.
Hm. that really does sound as if the strip malfunctioned. You said you already have a second strip. When you exchange those, do you have any possibility to check the strip outside of the card? And could you also check the currently installed strip? As I said, if it is faulty, we will definitely replace it!

Quote:
Originally Posted by fx3861 View Post

Correct me if i'm wrong, i have to buy an o-ring for the D5 pump from the website if i intend to buy a different brand of D5 pump? As i already bought the D5 reservoir but as for the pump i intend to buy a different brand.
No. The D5 reservoir comes with an O-ring. Please ONLY use that O-ring with any D5. NEVER use the O-ring that came with the pump. But you have everything you need to safely install a D5 pump into the reservoir included in the delivery scope.
post #1798 of 2021
Quote:
Originally Posted by Watercool-Jakob View Post

Hey, I'm glad you like it smile.gif The weight is no problem, actually. We took good care that the weight stays within the clearances for the structural integrity of normal PCIe slots. And thze block itself is so stiff that the card can't bend. It works even better with a backplate, of course!

I do have the backplate of course ^^
What about the vertical mounting? any problems with the weight if i mount it vertically with PCIe riser?
    
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post #1799 of 2021
Quote:
Originally Posted by Watercool-Jakob 

No. The D5 reservoir comes with an O-ring. Please ONLY use that O-ring with any D5. NEVER use the O-ring that came with the pump. But you have everything you need to safely install a D5 pump into the reservoir included in the delivery scope.

Would this be the correct one if i intend to buy a spare? http://shop.watercool.de/epages/WatercooleK.sf/en_GB/?ObjectPath=/Shops/WatercooleK/Products/30251 as i always keep a spare O-ring within reach
post #1800 of 2021
Quote:
Originally Posted by nycgtr View Post

If what you say is true, sigh I am going to have a such a tr block collection redface.gif

mind sending me the TR4 blocks you have so I can review them on my youtube channel?


only 90% serious.....


biggrin.gif
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