Alright, so, I just received an e-mail saying that my RMA was placed on hold due to the following:
And of course, when I call him, he doesn't answer the phone. Isn't that a surprise, not at all. So, I then proceeded to call customer support. They said my RMA was on hold due to a bent pin, well if you take a look at my old thread about my issues with the motherboards I was getting back from EVGA, here, you will see the latest problem with the board was directly related to the CPU socket. Then they go on telling me that the issue that they are holding my RMA on was about the CPU socket. Well, duh. That is why I am RMA'ing the board, because I couldn't boot into anything because something with it was messed up.
So, my response to them in my e-mail:
If they want to argue this, I will just tell my bank to refuse all charges over 178 dollars in the next week. Because, I am not going to pay for a board that was faulty to begin with.
And their rather quick response:
Edited by GH0 - 6/26/09 at 7:36pm
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Due to the nature in which your requested RMA product was received, we must place a hold on your RMA request for a total of five business days pending your response. Reasons for placing a RMA request on hold: . Product was received damaged or altered . Product was received with missing or broken components . Received no product or incorrect product for the requested RMA . Product received without serial number or correct documentation How to resolve your pending RMA: . Email Nick M. at nickm@evga.com with your RMA number to request details. . Email is recommended as further research is often required and may not be immediately available by phone. . You may also contact Nick M. by phone at (888) 881-3842 x155. . Response time to emails and phone messages will be within 1 business day. . Hours of operation are Monday - Friday, 9:00AM - 5:30PM PDT/PST. Weekends/Holidays are not included. . If there is damage to the product, you may request a picture of the documented damage. . Pending review and possible service charges, your RMA will be checked in and completed. |
So, my response to them in my e-mail:
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Dear Nick M, I received an e-mail stating that my RMA was put on hold. I called your office and you were either out or on another line. This was roughly at 7:10PM. Anyways, I called up the Customer Service department to ask why it was placed on hold, and they gave me the reason that it was because of a bent pin. To be honest, I am pretty annoyed that I am receiving this e-mail. This is the reason I was RMA'ing the board. Why should I have my RMA be on hold if the reason I wanted to RMA is the reason it is being held. I would like pictures of this, because I took pictures of the board before it was sent off for RMA, and the socket looked completely fine from an eye point view. Sure something could have been wrong with it, but not from what I could tell. Not to mention, that I was having issues with the CPU socket when I first received the board anyways. If the board was not inspected properly before the board was sent out, if I recieved issues with the board when I first received it (memory slot and CPU issues), and if I had issues booting into a graphical OS, why should I be responsible to pay for the repair or the 5 second fix that it takes to resolve the problem? Sincerely, Edited |
And their rather quick response:
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Hi Andrew, Thanks for the contact. I will research this case further with my colleague Mike, whom is copied to this email, and we will get back to you within 1 business days with a picture of the damage and how to proceed. Regards, Nick |
Edited by GH0 - 6/26/09 at 7:36pm
The one that is attached is their's.
