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Tankguys.com I need help with RMA  

post #1 of 44
6/26/09 at 2:41pm
Thread Starter 
I ordered form tankguys.com and received a faulty CPU.

How do I return the CPU for a replacement?
post #2 of 44
6/26/09 at 2:44pm
Quote:
Originally Posted by JohnorSky View Post
I ordered form tankguys.com and received a faulty CPU.

How do I return the CPU for a replacement?
I'd start at their website, but thats just me
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post #3 of 44
6/26/09 at 2:46pm
By looking at your threads, I am going to guess that the chip was fine when you received it but may have died while overclocking - which is not covered in warranty. Particularly this thread.

Send Tank Guys an email. They will respond. Keep in mind that it is 5:45PM for them (after business hours) so expect a response Monday. Please don't go complaining on the forum that they take a long time to reply....
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post #4 of 44
6/26/09 at 2:51pm
Quote:
Originally Posted by mortimersnerd View Post
By looking at your threads, I am going to guess that the chip was fine when you received it but may have died while overclocking - which is not covered in warranty. Particularly this thread.
He didn't have the chip much over stock volts.
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post #5 of 44
6/26/09 at 2:55pm
I'd email tankguys like the poster above me stated.
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post #6 of 44
6/26/09 at 2:59pm
Thread Starter 
Quote:
Originally Posted by mortimersnerd View Post
By looking at your threads, I am going to guess that the chip was fine when you received it but may have died while overclocking - which is not covered in warranty. Particularly this thread.

Send Tank Guys an email. They will respond. Keep in mind that it is 5:45PM for them (after business hours) so expect a response Monday. Please don't go complaining on the forum that they take a long time to reply....
I did not overclock this chip. I took it out of box, put it in, it didnt work.

The chip i had in the last thread if you will look at it correctly states that that chip is not E0 stepping. To my knowledge tankguys only offers "e0 stepping"

That chip was from newegg and I returned it for a replacement because i couldnt get good clocks out of it. I bought a Q9650 "E0" from tankguys because i heard they overclocked well.

I don't like being accused of doing something I didn't do and I want a refund for a product I received that was faulty.

So how do I RMA it.

I sent them an 'email' using that little form, but I figured that it would have a link to a form from the main page telling about RMA's.. Newegg has one.. so why doesn't tankguys have anything at all concerning RMA's on their website that I have found.
Edited by JohnorSky - 6/26/09 at 3:15pm
post #7 of 44
6/26/09 at 3:01pm
Quote:
Originally Posted by JohnorSky View Post
I did not overclock this chip, and i looked on the site and couldnt find anything on rma.

I took it out of box, put it in, it didnt work.

So how do I RMA it.

I sent them an 'email' using that little form, but i figured that it would have a link to a form from the main page telling about RMA's.. Newegg has one..
Uh, http://www.overclock.net/intel-cpus/...ghz-q9650.html

You've stated right there that you were overclocking.

I'm sorry, but I do not think that a chip that doesn't overclock well or doesn't overclock to how you want is considered faulty.

Quote:
I had my VCore at 1.3V and FSB at 387 and the Multi is 9x and my system wouldn't boot.. I haven't been able to get the chip to 3.5GHz yet..
There's no reason to lie and try to say that you didn't overclock.
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post #8 of 44
6/26/09 at 3:09pm
Thread Starter 
Quote:
Originally Posted by halifax1 View Post
Uh, http://www.overclock.net/intel-cpus/...ghz-q9650.html

You've stated right there that you were overclocking.

I'm sorry, but I do not think that a chip that doesn't overclock well or doesn't overclock to how you want is considered faulty.



There's no reason to lie and try to say that you didn't overclock.
Please read my last post very well.

Quote:
There's no reason to lie and try to say that you didn't overclock.
^ Eff you buddy. I didn't overclock this chip.
Edited by JohnorSky - 6/26/09 at 3:12pm
post #9 of 44
6/26/09 at 3:16pm
Excuse me? There's no reason to be rude.

All we've stated was going by your previous posts.

Tankguys isn't as large of a retailer as NewEgg.

Just wait for them to reply. They're reputable.

Read the rules next time and don't be rude to people.
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post #10 of 44
6/26/09 at 3:18pm
OP, no one is going to want to help you if you keep talking like that.
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