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[Official] Mechanical Keyboard Club - Because saving money is boring. - Page 1652

post #16511 of 35852
I don't know if I want to contact cooler master AGAIN...

My replacement for my replacement top showed up, it is damaged just like the last one............ The thing is, I do not think I am overreacting, the top for my first QFR that I have had for months has no damage, this is the 2nd top that has shown up being damaged, the box was fine this time.

I am on the fence, it is their fault, but I feel like it would be a jerk move if I ask for another one...



On a side note, my cat loves the box it came in, so that is a plus.
 
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post #16512 of 35852
Either you're just really unlucky, or Cooler Master has no QC whatsoever. Either way....
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post #16513 of 35852
The coating on the black case must be super fragile. Both of my silver cases arrived with no problems.
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post #16514 of 35852
I would certainly query it with coolermaster, if that was how you were going to use the keyboard without modding the top it would nag away at you.
there are no excuses for a bad finish in this day and age.
    
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post #16515 of 35852
Well, the coating is pretty thin ( more so the black than grey ) CM is supposed to be refreshing the QFR line with a new coating that is found on the new XT. ( and rumoured to discontinue the grey case )

It would not surprise me if some of the replacements were rejects or something. out of the 4 ive ordered, 2 were warped, and some with some of the internal tabs broken off. ( were broken off even before being sealed in the bag. )

It shouldn't be a big deal for you to return/exchange it, but if youre paying to ship it out you've probably arleady paid more than the item cost you. ( espc if you got it for the $5 with free shipping )


and as far as customizing keyboards for KOTM, there is really not much you can do to these things without spending a stupid amount of money, only thing I really have left to do on mine is lube the switches and get an alluminum case, but that would put my keyboard into the$300+ range ( and fyi, the reason there has been a surge in painted cases recently is due to the GH case contest, and it can be done for under $10 )

I do have a still in packaged black top if you wanna work something out instead of juggling with CM
Edited by Jixr - 10/11/13 at 11:12am
post #16516 of 35852
Quote:
Originally Posted by BakerMan1971 View Post

I would certainly query it with coolermaster, if that was how you were going to use the keyboard without modding the top it would nag away at you.
there are no excuses for a bad finish in this day and age.
That was what I had bought it for, if I had bought it to paint it would not matter, but this was meant as a backup top for my main all black keyboard that I use daily.

The shipping has been free the whole time, which is another reason I feel bad about doing it.
 
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post #16517 of 35852
Quote:
Originally Posted by HPE1000 View Post

That was what I had bought it for, if I had bought it to paint it would not matter, but this was meant as a backup top for my main all black keyboard that I use daily.

The shipping has been free the whole time, which is another reason I feel bad about doing it.


pfftt don't feel bad, these companies are worth millions, what's a couple of keyboard cases going to matter to them? for you to return two of those including the packaging probably looses them like $30 tops, a drop in the ocean compared to their wealth
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post #16518 of 35852
Since they are so cheap(the tops), they don't bother having me send them back, they tell me to just throw them out or do whatever.

I might contact them later today.
 
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Philip J. Fry
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post #16519 of 35852
Well, if its nothing out of your pocket, then I would ask them about it. I do understand your situation, it always sucks to return something because it does not meet your expectations.

At least they are cool about it though. I recently had an issue with a custom motorcycle part that supposivly fit my bike but didn't, and I had to pay over $100 in shipping total, and the company tried to screw me over my not accepting the return unless they charged a 90% restockers fee. Ended up having to file a claim with paypal, ( which is awesome ) and they ended up putting a hold on their account ( they coulnd't accept any online purchaces ) until they refunded my product and shipping cost.

and a company this big, they are not taking any losses, most big places have deals and contracts with shipping companies that give them a major discount on shipping cost, so its nothing to them. It obviously isn't the return guys fault or anything, but still, it sucks having to explain the situation.
post #16520 of 35852
Quote:
Originally Posted by Jixr View Post

Well, if its nothing out of your pocket, then I would ask them about it. I do understand your situation, it always sucks to return something because it does not meet your expectations.

At least they are cool about it though. I recently had an issue with a custom motorcycle part that supposivly fit my bike but didn't, and I had to pay over $100 in shipping total, and the company tried to screw me over my not accepting the return unless they charged a 90% restockers fee. Ended up having to file a claim with paypal, ( which is awesome ) and they ended up putting a hold on their account ( they coulnd't accept any online purchaces ) until they refunded my product and shipping cost.

and a company this big, they are not taking any losses, most big places have deals and contracts with shipping companies that give them a major discount on shipping cost, so its nothing to them. It obviously isn't the return guys fault or anything, but still, it sucks having to explain the situation.
Dear god, 90%, and I thought I got screwed on neweggs 15% restocking + me paying 20 dollars for shipping on a 90 dollar item from them.
 
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Which one? :P 
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Philip J. Fry
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Turanga Leela
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Audio
Fiio E10 Olympus 
CPUGraphicsRAMHard Drive
Intel Core i5 M 480 Nvidia GeForce 310M 4gb Samsung ram 640gb Samsung HM641JI 
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Which one? :P 
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