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[Official] Lancool Dragonlord Owners Thread!! - Page 44

post #431 of 2023
Quote:
Originally Posted by Marco Polo View Post
SAME THING HAPPENED TO ME, TODAY!

I just got home from vacation to my case waiting inside being delivered from UPS. Once opened and everything I pull off the front panel and it is cracked, everything has fallen out, and all 6 plastic bags that snap it to the case have broken off!

Wierd coincidence this happened to both of us almost the exact same timing.

time to contact newegg

newegg says
No RMA's will be accepted for items physically damaged during shipping. For any items received damaged, please contact Customer Service at 1-800-390-1119 for immediate assistance.

EDIT UPDATE

I called they said all they can do is a RMA/UPS Claim refund both which take like a week and require shipping back the entire case. This isnt really an option for me as I go back to school to this weekend, and will be busy, and wont really want to rebuild my computer in another case, ship it off, and wait to rebuild at some point later

I am looking for the contact on lancool website but can't find anything but a phone number which i will try to call....


am i basically screwed and not able to get a new front panel without shipping it all back to newegg? Or do you think lian li will help?
I'm RMA'ing mine back to the 'egg (Newegg said no problemo). The Lancool Web Site only has a phone# in Taiwan, so I used their Web Mail Contact Page 2-days ago to request support for a replacement 'Front Panel'. I haven't heard back from them yet.
If I didn't like the case so much (and the price), I'd shop around for a different manufacturer.
Should the 'exchange' K62 arrive without any damage, I hope I never need warranty support from Lancool.
Edited by cr1 - 1/12/10 at 3:00pm
THE PHOENIX
(20 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-4690K/4.5GHz GA-Z97X-UD5H-BK EVGA GTX760 2GB SC/ACX  G.Skill Trident X 2400/16GB  
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Samsung 850 EVO 120GB PNY CS1311 120GB Crucial M4 64GB WD VelociRaptor 150GB 
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WDC Black 1TB ASUS Thermalright Silver Arrow IB-E Extreme Linux Mint 18.1 Cinnamon/64 
OSOSMonitorKeyboard
Windows10 Pro/64 Ubuntu 16.04 ASUS MX259H 25" Frameless Corsair K70 
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Antec TP-New 750W  Phanteks Enthoo Luxe Tempered Glass Logitech ASUS Xonar D1 
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THE PHOENIX
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Intel Core i5-4690K/4.5GHz GA-Z97X-UD5H-BK EVGA GTX760 2GB SC/ACX  G.Skill Trident X 2400/16GB  
Hard DriveHard DriveHard DriveHard Drive
Samsung 850 EVO 120GB PNY CS1311 120GB Crucial M4 64GB WD VelociRaptor 150GB 
Hard DriveOptical DriveCoolingOS
WDC Black 1TB ASUS Thermalright Silver Arrow IB-E Extreme Linux Mint 18.1 Cinnamon/64 
OSOSMonitorKeyboard
Windows10 Pro/64 Ubuntu 16.04 ASUS MX259H 25" Frameless Corsair K70 
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post #432 of 2023
i guess i will have to RMA too, there site isnt helpful, and ther contact us page wasnt working for me... and international phone # umm not calling that.. maybe i should just use it without a front panel, how bad would that be? haha definitely looks ****ty that way

This is really disappointing as I would use this case with the plastic crack in the panel but all the plastic pins broke off so the panel wont even stay connected. I guess im going to have to just use my laptop at school and wait a few weeks for new case to come in and drove home to build it.
DRAGON LORD 2600K
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DRAGON LORD 2600K
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OCZ TURBO SSZ 60GB + 2+TB total 7200rpm Drives Windows 7 Pro Panasonic 42" HDTV Logitech K800 
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post #433 of 2023
did you contact on the lancool site or the lian li site? On lancool in chrome, when i fill out the form and press send it takes me back to same page saying i need to fill in * even tho i did
DRAGON LORD 2600K
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CPUMotherboardGraphicsRAM
Intel Core i7 2600K ASUS Maximus IV - REV 3 3x XFX 5770 16GB DDR3 1333mhz 
Hard DriveOSMonitorKeyboard
OCZ TURBO SSZ 60GB + 2+TB total 7200rpm Drives Windows 7 Pro Panasonic 42" HDTV Logitech K800 
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DRAGON LORD 2600K
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OCZ TURBO SSZ 60GB + 2+TB total 7200rpm Drives Windows 7 Pro Panasonic 42" HDTV Logitech K800 
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post #434 of 2023
So its almost official went to UPS to ship RMA back, but they closed 20mins earlier so gotta wait till tommorow...

but the guy on the phone at newegg said he would upgrade my shipping, though the shipping label i pasted on was only UPS Ground which is the cheapest shipping method i think. I'm from Boston so shipping to CALI usually takes 5-7 days via ground. Maybe the upgraded shipping applies to the return shipping (i hope) and they will ship 3 day select or overnight if i'm lucky.

So I shouldn't of gutted my old rig, but i dont want to put it back together... i have another more functional case i could components in for now.. .but i dont think i will as they dont have easy way to install and remove the heatsink, and i just got the new dark knight cooler and have so much **** to set up the cases with... no way im gonna go through it all just to take apart next week or later. This is the second time Newegg / UPS has let me down. First time i recieved a DOA motherboard. However I will continue to use newegg as they usually get it right the first time.
DRAGON LORD 2600K
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CPUMotherboardGraphicsRAM
Intel Core i7 2600K ASUS Maximus IV - REV 3 3x XFX 5770 16GB DDR3 1333mhz 
Hard DriveOSMonitorKeyboard
OCZ TURBO SSZ 60GB + 2+TB total 7200rpm Drives Windows 7 Pro Panasonic 42" HDTV Logitech K800 
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DRAGON LORD 2600K
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CPUMotherboardGraphicsRAM
Intel Core i7 2600K ASUS Maximus IV - REV 3 3x XFX 5770 16GB DDR3 1333mhz 
Hard DriveOSMonitorKeyboard
OCZ TURBO SSZ 60GB + 2+TB total 7200rpm Drives Windows 7 Pro Panasonic 42" HDTV Logitech K800 
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Corsair HVX1000 Lian Li Dragonlord K62 Logitech X8 
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post #435 of 2023
Quote:
Originally Posted by Marco Polo View Post
did you contact on the lancool site or the lian li site? On lancool in chrome, when i fill out the form and press send it takes me back to same page saying i need to fill in * even tho i did
The Lancool Site with Forefox 3.5.7, and it worked okay.

I purchase from Newegg most of the time, their Customer Service is top-notch, the prices are usually excellent, plus all the free shipping and no tax (in FL)!
THE PHOENIX
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CPUMotherboardGraphicsRAM
Intel Core i5-4690K/4.5GHz GA-Z97X-UD5H-BK EVGA GTX760 2GB SC/ACX  G.Skill Trident X 2400/16GB  
Hard DriveHard DriveHard DriveHard Drive
Samsung 850 EVO 120GB PNY CS1311 120GB Crucial M4 64GB WD VelociRaptor 150GB 
Hard DriveOptical DriveCoolingOS
WDC Black 1TB ASUS Thermalright Silver Arrow IB-E Extreme Linux Mint 18.1 Cinnamon/64 
OSOSMonitorKeyboard
Windows10 Pro/64 Ubuntu 16.04 ASUS MX259H 25" Frameless Corsair K70 
PowerCaseMouseAudio
Antec TP-New 750W  Phanteks Enthoo Luxe Tempered Glass Logitech ASUS Xonar D1 
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THE PHOENIX
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CPUMotherboardGraphicsRAM
Intel Core i5-4690K/4.5GHz GA-Z97X-UD5H-BK EVGA GTX760 2GB SC/ACX  G.Skill Trident X 2400/16GB  
Hard DriveHard DriveHard DriveHard Drive
Samsung 850 EVO 120GB PNY CS1311 120GB Crucial M4 64GB WD VelociRaptor 150GB 
Hard DriveOptical DriveCoolingOS
WDC Black 1TB ASUS Thermalright Silver Arrow IB-E Extreme Linux Mint 18.1 Cinnamon/64 
OSOSMonitorKeyboard
Windows10 Pro/64 Ubuntu 16.04 ASUS MX259H 25" Frameless Corsair K70 
PowerCaseMouseAudio
Antec TP-New 750W  Phanteks Enthoo Luxe Tempered Glass Logitech ASUS Xonar D1 
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post #436 of 2023
Also remember we have an affiliate program with newegg so OCN get's a little kickback when we use it! Make sure to go through that link when ordering.

http://www.overclock.net/overclock-n...ate-links.html
The Beast (7820x)
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The Beast (7820x)
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Wifes Rig
(15 items)
 
 
CPUMotherboardGraphicsRAM
7820x ASRock X299 Gaming Professional I9 Zotec 1080 TI Amp Extreme Corsair 32gb LPX 3600mhz 
Hard DriveCoolingCoolingCooling
Samsung 960 M.2 512gb Noctua D15 TY 143 TY 143 
CoolingCoolingOSMonitor
Noctua NF-120 200mm Kryonaut TIM Windows 10 Professional QNIX 2710 
KeyboardPowerCaseMouse
Razer Black widow Chroma Seasonic 850 Titanium Core X9 Razer Mamba TE 
CPUMotherboardGraphicsRAM
Intel 3570k Asus P8Z77-V EVGA GTX 480 Mushkin 993991 
Hard DriveHard DriveOptical DriveCooling
Western Digital 320GB Vertex 4 128gb Samsung 16x DVD Reader Noctua D14 
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Windows 7 Home Edition Dell 2412 Logitech G510 Antec 650w Green 
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post #437 of 2023
Quote:
Originally Posted by iamwardicus View Post
Also remember we have an affiliate program with newegg so OCN get's a little kickback when we use it! Make sure to go through that link when ordering.

http://www.overclock.net/overclock-n...ate-links.html
huh, i never knew about this, if only there was a Uk style site or something like that helpful in europe xD
post #438 of 2023
Quote:
Originally Posted by GekzOverlord View Post
huh, i never knew about this, if only there was a Uk style site or something like that helpful in europe xD
Agree!

Hopefully I should be qualified to join this club tomorrow. I've been messed about by TWO companies now and still haven't got a case after 2 weeks or so.

Rubbish!
Novum
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Samsung SpinPoint F3 1TB Cooler Master 212 Evo Win 8.1 Professional - x64 LG W2253TO 22" 1920x1080 
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Novum
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Hard DriveCoolingOSMonitor
Samsung SpinPoint F3 1TB Cooler Master 212 Evo Win 8.1 Professional - x64 LG W2253TO 22" 1920x1080 
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post #439 of 2023
^ Love your avatar. Photoshop pro?
Blitz II
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Blitz II
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post #440 of 2023
Quote:
Originally Posted by Microsis View Post
^ Love your avatar. Photoshop pro?
Thanks alot

I did do it myself, but I wouldn't call myself a pro. I've used it for several years and just spent the last year especially teaching myself more in depth.

Only a hobby! Still alot I'm yet to learn.

Oh, and on topic. NO case. Rang them up and he said he'd get back to me after speaking to the warehouse. He never rang back. We also have a mysterious package waiting for us at the depot with a £12 custom charge which they assure shouldn't be the case... Tomorrow will tell, and I certainly am not paying that!.
Novum
(14 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-6300 Gigabyte 970A-UD3P  Sapphire Dual-X R9 280  Crucial Ballistix Sport XT 8GB DDR3 1600 (4GBx 2)  
Hard DriveCoolingOSMonitor
Samsung SpinPoint F3 1TB Cooler Master 212 Evo Win 8.1 Professional - x64 LG W2253TO 22" 1920x1080 
PowerCaseMouse
Corsair CX500M Lian Li Lancool DragonLord K62 Gigabyte Eco600 
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Novum
(14 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-6300 Gigabyte 970A-UD3P  Sapphire Dual-X R9 280  Crucial Ballistix Sport XT 8GB DDR3 1600 (4GBx 2)  
Hard DriveCoolingOSMonitor
Samsung SpinPoint F3 1TB Cooler Master 212 Evo Win 8.1 Professional - x64 LG W2253TO 22" 1920x1080 
PowerCaseMouse
Corsair CX500M Lian Li Lancool DragonLord K62 Gigabyte Eco600 
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