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Classy Machine - Still Sexy - Page 100

post #991 of 1629
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Quote:
Originally Posted by oliverw92 View Post
Alex really needs to sort his act out. I don't see how someone could continually get his orders wrong so badly - I mean surely he should check the reservoir against what the customer ordered before he posts it. Obviously not lol.
While I agree that there should have not been an issue to begin with, I must say that when I confronted him about it he was very cool about trying to get it fixed. He immediately got me a shipping label for overnight UPS to get it back to him and had me go through exactly what i want the res to be with him again. I have faith that i will get the correct item back and in a much more timely manner this time.

Quote:
Originally Posted by Frozen-Q View Post
I worked things out with Kevin to get him a new one.

I really apologize about this, I've been swamped with trying to get out a ton of orders every day, and responding to the 50+ messages and emails every day as well. Unfortunately I'm still only one person, and its difficult to balance everything. I'm working on a new order documentation system of sorts to try and keep everything straight.

The biggest difficulty, is when you have 100 people place orders, and all are emailing you with little different details about their orders. Trust me, I have people constantly asking for weird things. I really like working with people to make these reservoirs as custom tailored to their needs as possible, but sometimes it gets to the point where things get jumbled.

So, with that said, I will try my best to do better in the future. Right now I'm giving my all towards everything though.
if you don't mind me asking, what sort of documentation/filing system do you currently use?

I work as a mechanic and we almost always have 50-100 different jobs going on at a time. maybe i could offer some recommendations?
post #992 of 1629
Right now I just have an Excel spreadsheet which I key in the details as I get them. But the biggest issue is that some people PM me details across 3 different forums, some email them, some call.

But I'm not always at my computer, so sometimes when I get things on my phone, I write them down, leave myself messages, etc etc. But I'm going to be honest, I have lost several. Which is probably what happened with yours.

I'm thinking about just installing a big white board in the shop, and writing up all of the current orders. That way any time something comes in it provides more of a visual way to organize things.

Other than that, I'd like to hire a secretary/bookkeeper, however, since I operate out of home, my occupancy permit does not allow for any employee/customer traffic. I may work on applying for that Type 1 permit asap.
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post #993 of 1629
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Quote:
Originally Posted by Frozen-Q View Post
Right now I just have an Excel spreadsheet which I key in the details as I get them. But the biggest issue is that some people PM me details across 3 different forums, some email them, some call.

But I'm not always at my computer, so sometimes when I get things on my phone, I write them down, leave myself messages, etc etc. But I'm going to be honest, I have lost several. Which is probably what happened with yours.

I'm thinking about just installing a big white board in the shop, and writing up all of the current orders. That way any time something comes in it provides more of a visual way to organize things.

Other than that, I'd like to hire a secretary/bookkeeper, however, since I operate out of home, my occupancy permit does not allow for any employee/customer traffic. I may work on applying for that Type 1 permit asap.
sounds like it may even be easier for you to use a paper system. have a file box with a card in it for all of your new orders, another with all of your in-progress orders, and another with all of your finished orders. That way while you are working on each one you can have the card right there in front of you with all of your notes for that order on it.

and as you are packing the finished product you can go down the list right there to make sure everything is right and then once it is shipped out you can file it in the box for completed orders.
post #994 of 1629
Quote:
Originally Posted by Frozen-Q View Post
Right now I just have an Excel spreadsheet which I key in the details as I get them. But the biggest issue is that some people PM me details across 3 different forums, some email them, some call.

But I'm not always at my computer, so sometimes when I get things on my phone, I write them down, leave myself messages, etc etc. But I'm going to be honest, I have lost several. Which is probably what happened with yours.

I'm thinking about just installing a big white board in the shop, and writing up all of the current orders. That way any time something comes in it provides more of a visual way to organize things.

Other than that, I'd like to hire a secretary/bookkeeper, however, since I operate out of home, my occupancy permit does not allow for any employee/customer traffic. I may work on applying for that Type 1 permit asap.
Perhaps you could set up work-order system in which every customer gets their own card on your end with a reference number, and you give the customer the corresponding reference number.

That way, when they make their initial order, you write everything down on said numbered card, (name, specs, etc), then give the customer the reference number that is on the card with their order. That way, no matter how they contact you, they can just give you that reference number (shouldn't be more than 3 digits) and you can find their card, and write it on that card. Much easier than using real names/usernames from different forums.

Once the order is filled, you can throw away or keep the card for future reference.

That is what they do at most/all bike shops, and it works beautifully. People call in asking about their bikes, we ask for the reference number, they give it to us and then we can find the corresponding work order with all their information/work history on it quite easily.
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post #995 of 1629
Quote:
Originally Posted by airplaneman View Post
Perhaps you could set up work-order system in which every customer gets their own card on your end with a reference number, and you give the customer the corresponding reference number.

That way, when they make their initial order, you write everything down on said numbered card, (name, specs, etc), then give the customer the reference number that is on the card with their order. That way, no matter how they contact you, they can just give you that reference number (shouldn't be more than 3 digits) and you can find their card, and write it on that card. Much easier than using real names/usernames from different forums.

Once the order is filled, you can throw away or keep the card for future reference.

That is what they do at most/all bike shops, and it works beautifully. People call in asking about their bikes, we ask for the reference number, they give it to us and then we can find the corresponding work order with all their information/work history on it quite easily.
That sounds like a pretty good idea actually, similar to what Kevin suggested. Sometimes electronic just isn't the best way to go I guess.
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post #996 of 1629
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Quote:
Originally Posted by Frozen-Q View Post
That sounds like a pretty good idea actually, similar to what Kevin suggested. Sometimes electronic just isn't the best way to go I guess.
it is funny that he mentioned Bike shops, because that is where i work as a mechanic and where i was pulling the idea from. ;-)

you should def get something better going. don't want to mess up your good name by angering customers.
post #997 of 1629
^^ All good ideas.

There is nothing wrong with the product you make, Alex, just the admin side of it is going wrong (from what i can see).
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post #998 of 1629
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Quote:
Originally Posted by oliverw92 View Post
There is nothing wrong with the product you make, Alex, just the admin side of it is going wrong (from what i can see).
this.

The reservoir you sent me was one of the best made water cooling components I have ever seen. The workmanship was superb and it was a beautiful product, but it was not at all what I ordered.
post #999 of 1629
Just OOC, what do you do with units sent back?
post #1000 of 1629
Quote:
Originally Posted by Frozen-Q View Post
That sounds like a pretty good idea actually, similar to what Kevin suggested. Sometimes electronic just isn't the best way to go I guess.

hey, any idea of when mine will be shipping?
Receipt number 2029-9175-0683-8422

ordered 9/4/2010
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