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*Dell 924 AIO Printer/Windows 7 64-bit fixed.*

post #1 of 10
Thread Starter 

Hey guys.

I've been having some trouble getting my printer to work in Windows 7 Ultimate x64.

It's a Dell 924 AIO Photo Printer, hooked up to my rig, and I'm running W7 Ultimate x64.

Two days I've been googling trying to find a solution that works. I found one post related to Vista x64 and this same exact printer and got the os to recognize the printer but that was it...it wouldn't print or anything. I'm attatching a video I made really quickly just to show what I mean, figured it'd be easier to show you guys visually.


As a side note, I went in a cleaned out the drivers to try and grab one from Windows update and this happened; see the attatched photo.

This printer's a little old but in excellent shape, I keep it covered when not in use and everything.

Any help/suggestions would be greatly appreciated.

I'm taking my girl out to dinner before she goes to work so I'm signing off for a bit but I'll be back in in a bit.
LL
Edited by crashdummy35 - 9/25/09 at 7:15pm
 
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post #2 of 10
Could you explain how you fixed it so if someone else has a problem in the future they can come to this post and see how you resolved it?
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post #3 of 10
Thread Starter 
Windows 7 64-bit and Dell 924 AIO Printer fix.

#1 If you have previously attempted to install the printer and the installation failed; fully remove the printer drivers. I just uninstalled them. Maybe you could use Driver Cleaner.

#2 Have the correct 64-bit Vista/924 AIO driver on your desktop.. Dell 924 AIO & Vista/7 64-bit driver for anyone who might need it. After 2 days of Googling I must have come across at least 200 posts in regards to this and HP AIO printers.

#3 Right click the R148157 file and go to Properties>Compatibility. Check the box Run This Program In Compatibility Mode>Choose Vista--just plain old Vista.

#4 Go down to where it says Change Settings for All Users (same tab) and click it. Redo the Run In Compatibility Mode:Vista. Hit Apply>Okay. Previous window Apply>Okay.

#5 Do Not Check the Run This Program as Administrator box in either of the two Compatibility tabs.

#6 During the install Run the Installer as Administrator. I know how that sounds...but that's what fixed it.

I had been checking the Run This Program as Administrator during my failed install attempts, on a last-ditch whim I didn't, but, instead, ran the installer as an Admin only and it worked. So weird....
Edited by crashdummy35 - 9/25/09 at 7:16pm
 
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post #4 of 10
You saved my life, I just got this computer and I had papers to turn in tomorrow..... I had this old printer that's still perfect. THANK YOU!!
post #5 of 10
fantastic link i did not need to do any thing i connected my printer and unzipped the file and loaded fully however it did show the picture at the top of this forum's page. despite that my printer responded fully it scanned it also without problem.
many thanks
Nadeem
post #6 of 10
This worked fine for Win7-64 premium but I might add that while installing, I initially received msg that driver did not install properly. (win msg) At the same time, the drive inst. screen advised me to be sure that printer was turned on and connected. It was but when I went to the next screen only the "cancel" button was highlighted. While the printer was on, I disconnected the USB cable and reconnected it. the "next" button then was highlighted. I clicked it and the installation proceeded to install the driver and all components correctly. THANKS!
post #7 of 10
Hi. I tried to follow your instructions, but when I left clicked properties, then change settings, "Vista" was not an option. Windows 98, xp, etc. was listed, but no Vista.

I followed the rest of the instructions, (installing as admin, etc.), but when it was setting up for first use, I got the error message that the AIOC.exe file has stopped working.

I started completely over, (beginning with patch to remove all drivers), but ended up with same result.

Help, please?
post #8 of 10
@OP: You'll actually get the best result when installing AIO type printers by first downloading the latest drivers available form the manufacturer and then starting the installation of said drivers. At some point you're prompted to connect the printer, go ahead and connect it. The proper time to connect the printer is when you're prompted to during the driver's installation process. Under no circumstances do you connect the printer before you install the latest drivers and are prompted to connect the printer.
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post #9 of 10
Well, that's what I did. I unplugged the machine (both from power and usb cable), used patch to remove drivers, downloaded drivers listed for vista 64 (link in above instructions), then installed drivers. However, there was not an option under change settings for VISTA, though. I left it as it was, ran it as admin, and when prompted to connect printer I did so. (I also tried to find a more recent driver listed for vista 64, but was unable to do so.)

After all was installed, got a window that said something like preparing AIO printer for first use. After a little bit, got a window that said AIOC.exe has stopped working. You will be notified if there is a solution to this problem."

I also did the above, except ran as not the admin, with same results.

:/
post #10 of 10
I just joined/signed up, so I could post my deep gratitude! I can't thank you too much for your help around this problem. Just bought a new HP desktop that came with Windows7 Home Premium and your solution worked a treat. thumb.gif Cheers! Dan
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