I put on my flame retardant jumpsuit and read the whole thread. OUCH. I work for a four letter computer company that begins with the letter D and as a Level 3 Technical Supervisor I get to deal with people on a Global level. There are communication barriers, as well as cultural, regional law and ethics differences that all have to be overcome. This is a classic example of those differences. It is sad to see the entire situation spin chaotically out of control, particularly in a public forum. It's an epic fail for both parties involved.
I'm sure that nearly everyone in this group can relate to attempting a never before done modification and screwing it up royally. It's a risk everyone of us takes when we push-pull-cut-electrically enhance-manipulate or out and out create a wholly new device or product for our builds. BUT we accept that risk, both personally AND financially. NEITHER party in this particular case is without fault. The owner doesn't accept responsibility for HIS product, whether he personally crafts it or has someone else doing the work it is still HIS brand name. I support the systems mass produced by my employer with the same personal level of quality as the systems I custom build for people. I didn't build the mass produced system, nor did I personally construct every device installed in my custom built rigs but they still represent me and/or my brand. For the purchaser's part, shame on you for not reading the fine print and doing some homework before diving right into a deal to have one of a kind custom work done and then expect it to be done inexpensively and FAST. Custom work of ANY kind follows 2 very basic (albeit cliche) rules:
#1 You Get What You Pay For - Going cheaper GENERALLY means sacrificing some level of quality.
#2 Rome Was Not Built In a Day - If you don't have patience and you need everything done yesterday then PLEASE buy mass produced retail.
As I said, I do not condone EITHER party's actions regarding what I will always remember as the German Custom Block Fiasco and I hope everyone walks away with the knowledge to ASK QUESTIONS, Do research on the company you are shopping (especially if they are not in your local area or country) and either select companies that can effectively communicate in a language in which you are fluent or consult with a translator before laying down your hard earned coins. I am descending from my soapbox now....my most sincere apologies for the length of this post. B Negative, please forgive me, but this just hit a sore spot with me....I'm all better now