Originally Posted by funfordcobra
What is the deal with Performance PCS? They are charging me .4 lbs for ONE 12 inch PWM extension. Also .5 lbs for a 5 inch led strip?
I heard someone was having this issue before ordering a custom loop. They charged him for 150 lbs of equipment for ONE small custom loop.
My order was for 3 pwm connectors and ONE 5 inch led strip and it came to 5 lbs...
Is this fraud or error?
If you feel there's an error, send them and email so they can double check your items, especially any "odd sized" items. I had shipping "discrepancies" with them and this ain't new. I ordered six sticks of Bitspower 1m hard tube and the shipping was very high. Higher then the total cost of the tube
. I looked at the other brands and they had much lower per unit weight and thus had cheaper shipping. It didn't sit well with me and i contacted customer service. After a few emails, she was able to honor the rate for the other brands on the BP tube. The rep said she was going to bring it up w/ management to either fix the other pricing (to match BP shipping rates) or fix the BP shipping rate/weight. I ended up needing more tube and i placed another order. The same rates were still there and before i shot off another email about what was decided, i checked the other brands. They were now priced similar to BP and I decided to let this battle go in their favor
. I paid $20 to ship four rods. I understand the reasoning of the "odd size" aspect, but it didn't explain the cheaper rates for the other brands (I'm sure BP sold more then them). To be on the safe side, i ordered more then i needed (probably a quarter of a meter) and just paid the shipping. I won't have to order more tube if I change my loop in the future. They've always had shipping on the higher side and its something most of us just accept as they're the go-to for the majority of water cooling stuff (after frozencpu.com died). I know a few days or a week ago, some one in the CL club mentioned the outrageous shipping quote fro their case. I actually ordered a brand new STH10 from frozencpu.com almost two years ago and it was a reasonable $35 (CL actually shipped it from their Cali location). I thought about buying a Th10a last year before I got my Tx10 and the shipping was very high which made ordering from CL directly and paying tax about the same. Over all, for small item orders, shipping is reasonable and i do understand sometimes the extra cost are for shipping and handling. My last order was ~ $16 to ship 8 extensions, two usb i/o's, two drive bay adapters, and some connectors. It was the cheapest (FedEx ground) and they typically process your order quick and packaging is very good imho.
Do you mind posting your cart/list? I wanna check this out myself and see what happens. Btw, I don't think we have a rep any more that would help as well. Oh well
On topic: rig shot of bubbles in res/pump #2 and none in #1 Edited by wermad - 2/15/16 at 1:30pm