Originally Posted by VulcanDragon
A lot of people. From the very first day that CDs were released in the 80s, one of the marketing mantras was that nothing ever touched the disc surface. And for years and years now, people have been using portable CD and DVD players that they can place in all sorts of awkward positions while playing. It's simply in people's heads now that optical discs are "safe" inside their devices. So even if Microsoft predicted a very small minority of people (let's say that same 3%) might at one point reposition their X360 with a disc in the drive, then they a) should have fixed the obvious engineering flaw that allows an internal component to ever come into contact with the disc surface, or b) guaranteed replacements of discs damaged by this design flaw. Now recognize that B is a completely unrealistic option, which leaves A: fix the problem.
This seems like an easy fix: don't move your system while a disc is in the tray, but I believe that the PS2 had the same problem when in the virtical position.
I feel that turning a console on its side should have been a red flag for anyone who knew about the PS2 problem, and if you truly cared about your system, the problem should never arise. With proper care and treatment, there should be no issues with any system. It is unfortunate; however, for those with already damaged discs that will not get new ones.