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The Second 'Asus is Bad'

post #1 of 2
Thread Starter 
opiea started the first one and now here I am with the second. RMA'ed my A8N-SLI Deluxe the Tuesday before Thanksgiving and got it back today. I RMA'ed it because the 2nd PCIe slot didn't recognize any card I put in it, so I couldn't run SLI. I still have the same problem now. The only thing Asus tech support did was reload the BIOS. The problem is clearly physical as the slot doesn't recognize anything, but all they do is reload the friggin' BIOS. :swearing:. Asus tech support is as shoddy as a Yugo. Good products, maybe, but what's the point when the company doesn't back you up on them? I'm never buying an Asus product again. Just got my opportunity to finally cross over to DFI land, so in a way, thank you, Asus, you piece of crap . I'll be filing my report with the Better Business Bureau now, which happens to already have a file on these guys.

Quote:
Asus Technology Service, Inc.
7100 Intermodal Drive Ste A
Louisville, KY 40258

Original Business Start Date: 01/01/01
Type of Entity: Corporation
Principal: Ivan Ho, President
Phone Number: 502-995-0883
Fax Number: 502-933-9025
Email Address: hr@asusts.com
Web Site Address: www.asus.com
Type of Business: Computers-Service & Repair


The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

NATURE OF BUSINESS

Computer Motherboard Repair & Technical Support

CUSTOMER EXPERIENCE

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in February of 2004: 14
Number of complaints processed by the BBB in last 12 months: 12


Complaints Concerned
Repair or Service Issues: 4
Outcome of all complaints -
Resolved: 2; Closed with Company making good faith
effort to resolve: 1; Company did not respond: 1


Guarantee or Warranty Issues: 5
Outcome of all complaints -
Resolved: 4; Company did not respond: 1

Product Quality Issues: 1
Outcome of the complaint -
Closed with Company making good faith effort to
resolve: 1

Refund or Exchange Issues: 1
Outcome of the complaint -
Resolved: 1

Customer Service Issues: 2
Outcome of all complaints -
Resolved: 1; Closed with Company making good faith
effort to resolve: 1

Credit or Billing Issues: 1
Outcome of the complaint -
Resolved: 1



REPORT DATE: 11/22/2005

COPYRIGHT DATE: 2005 The Better Business Bureau, Inc.
http://www.data.bbb.org/louisville2.asp

I'm ever so pissed right now...
post #2 of 2
I rma'ed a board.
It took a few weeks for it to go through.
But they used overnight fedex.
And I got a new board back.
My System
(13 items)
 
  
CPUMotherboardOSMonitor
3200 2.0Ghz(2.6Ghz) Asus A8N-SLI Premium Win Xp Pro 22" CRT, 15" LCD 
KeyboardPowerCaseMouse
Logitech Noisetaker 2.0 600w TT Xaser V Damier Alum. G5 
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My System
(13 items)
 
  
CPUMotherboardOSMonitor
3200 2.0Ghz(2.6Ghz) Asus A8N-SLI Premium Win Xp Pro 22" CRT, 15" LCD 
KeyboardPowerCaseMouse
Logitech Noisetaker 2.0 600w TT Xaser V Damier Alum. G5 
  hide details  
Reply
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