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Asus mobo RMA

post #1 of 5
Thread Starter 
Has anyone RMAed a mobo to Asus before? Their website says they offer a 3 year warranty on mobos, but they tell you to go to the reseller for service. The site I purchased the mobo from, Zipzoomfly, only offers service for 30 days. Asus provides no contact info I can find. I did send Zipzoomfly an e-mail, but I don't see how they have any responsibilities in the matter. They may respond in the spirit of good customer service, but I'm not going to hold my breath on it.

If anyone has any experience with dealing with Asus, I would very much appreciate your input. Thanks!
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post #2 of 5
Quote:
Originally Posted by Taeric
Has anyone RMAed a mobo to Asus before? Their website says they offer a 3 year warranty on mobos, but they tell you to go to the reseller for service. The site I purchased the mobo from, Zipzoomfly, only offers service for 30 days. Asus provides no contact info I can find. I did send Zipzoomfly an e-mail, but I don't see how they have any responsibilities in the matter. They may respond in the spirit of good customer service, but I'm not going to hold my breath on it.

If anyone has any experience with dealing with Asus, I would very much appreciate your input. Thanks!
Well, you could try buttering a e-mail address out of zipzoomfly for Asus and discuss it with both to try to get it worked out.
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post #3 of 5
I haven't done it myself, but the RMA department at work does. I'll ask the manager in the morning for you if no one else knows how.


edit:
Quote:
Normally, the standard procedure is to contact your Reseller (place of purchase) for repair/exchange. However, if your reseller is no longer in business or unavailable, please contact your nearest ASUS office directly.

You may also write to us. We will arrange technical support personnel to solve your case.
Monday - Friday: 9AM - 5:30PM PST
Email: rma@asus.com
Tel: 510-739-3777 (select option 3)
Fax: 510-608-4511
This may help you, they sould at least be able to point you in the direction of the nerest office. I found it here http://support.asus.com/contact/cont...Language=en-us
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post #4 of 5
I have.
They mean ask the Reseller to RMA first.
And then they will if the reseller doesnt cover it.
I got my board RMA'ed for a bios problem.
Took a few emails sent and recieved (around 5 alltogether).
And I got it RMA'ed.
The process took a LONG time.
But they put it on overnight with fedex.

It was funny cus I rmaed a system fan at the same time, same day.
The RMA process for the fan took barely any time.
But they used UPS.
Both parts arrived on the same day.
I was like ***.
Whats the likliehood with that.
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post #5 of 5
Thread Starter 
Thanks, guys. It's good to know that others have had success with them.

Edit: It's been almost three weeks, and I still haven't received all the info the complete the RMA. They started off great, replying to my first e-mail which requested the info needed to submit for a RMA number within an hour. Then, bam, nothing after that. I finally called them last week, and the customer service guy seemed appalled that I didn't get my RMA number yet. He got me set right up with the RMA number and told me to expect an e-mail with RMA directions in it shortly after. Unless "shortly" means a week, things have stalled again. I e-mailed them later that same day to which I received no response. I tried calling twice today, and all the phone does is ring in the RMA department.

Oh well, persistence wins the race. Hopefully I can update this thread with some good info in the near future.
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