Has anyone dealt with Sapphire's RMA service? If the dealer where I bought the card doesn't do RMA anymore since I've had this card just past 1 year.
I emailed sapphire and they told me I'd have to ship it to their Hong Kong's head office..I have to pay both ways =O
For RMA (Warranty) claim against Sapphire, first of all, please check the warranty provided by your dealer. If it is within their warranty period,
you should get the service from them.
Should the dealer warranty expired, and you like to file a claim against Sapphire, then, there are steps which we have to go through before Sapphire would issued an official RMA number to authorize such return.
Note that, Sapphire is not a Canadian company and their head office is in Asia (Hong Kong). Sapphire warranty covers free parts/labor only. Therefore, for any RMA claims against Sapphire, we have
to send the card back and fore to Asia, and back to you afterwards, so there will be costs involved (Administration and Freight). Cost of each card is ranging from CAD$25-CAD$45 depending on your location/province (this does not include the transportation cost from you sending the defective card to us).
Should you decide to go ahead with the claim, please provide the below information :
1 Serial number of the card
2. Part Number of the card
3. SKU number of the card
4. Complete full product description of the card (AGP/PCIE, 256M/512M, Dual DVI / DVI, VO / VIVO.....etc)
5. Details of your mailing address
6. Copy of the purchase invoice – Rec’d
7. Read the attached RMA Policy and email us back with your confirmation of acceptance to all terms/conditions.
Should you have any queries in regarding the Sapphire warranty policy, you are welcome to visit this reference link: http://www.sapphiretech.com/us/support/warranty.php