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An Open letter to ATI/AMD/Terry Makedon (CatalystMaker @ Twitter)

post #1 of 208
Thread Starter 
After pondering it a bit .. I thought about us all joining forces and our collective strength in numbers and sending CatalystMaker a REASONABLE wishlist of fixes & features.

We represent a large # of people that are buying their top end products (GPU's, CPU's, Mobo's) and we have a collective bargaining chip that is compelling.

If we can gather our thoughts in a clear and concise manner thats *REASONABLE* we can have a say in the shaping of these drivers and software.

I would propose the Owners of ATI gpu's put together a list of items that would make us feel more confident in continuing to plunk down a lot of hard earned money toward their products in a time of economic downturn where these items are NOT necessities and we CHOSE to patron ATI.

I for one would like to start the list in no particular order with:

1) Honest estimates and updates of driver releases.
2) Eyefinity fixes for the inability of CCC to remember my fourth (virtual or real display) that is not a member of an Eyefinity Group.
3) Honest accounting of when we can expect micro-stuttering to be resolved (example jane Nash in Vantage ).
4) Final resolution to the ATI Overvolt tool not remembering settings after a reboot.
5) OpenCL support packaged into the CCC package/release.
6) Improved Crossefire & CrossfireX scaling.
7) Random grey-screens, vertical lines.
8) Horrible Eyefinity support in 3 monitor mode (blinking/blanking/locking) let alone < 25 fps at 5040x1050

We are several thousand members strong on OCN alone, and most of us have several sites we frequent.

If several thousand people begin posting the same forum post link to Terry and we all Digg the same article and Tweet that it WLL have an impact.

Impact Guaranteed, and if it does not have an impact ?

Then I for one will strongly consider that when I make my next purchase of a CPU/GPU/Mobo with what is commonly considered disposable income on a luxury item for a competitor.

Come on peeps.... Im tired of waiting around with no info on what is important to me after plunking down $1,500USD on graphics alone. My money is just as green with nVidia (pardon the pun) and if they want my business and we have a strong representation .... lets stop whining and start making a lil noise via this thread, twitter , Digg, the executive staff email at ATI/AMD .

If enough of us get involved and call out everyone we know on the heels of Fermi a release we can push them to be CORRECt with us , the people that ultimately subsidize their salaries and if nothing else since high end cards represent a small % of their sales... we represent 99% of their claim to fame and their bragging rights for the GPU manufacturer crown.

Lets sig link this thread , call a friend, cross board post and get what we paid for damnit!



Edited by ShtSh00ttr - 1/19/10 at 9:39am
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post #2 of 208
I have to say that I am completely on your side man, and at this point, I am pretty pissed with the functionality of this card, ESPECIALLY considering the money I laid down for the damn thing!

This glitchy bullcrap is already very old and I know that an RMA isn't going to do crap because the whole problem is drivers, which STILL isn't freaking out!!! I know these cards are badass, and I would like to get out of it what I paid for... It does great in benchmarks (when I don't get a driver has failed or some crap error), but benchmarks aren't everything, especially if it is lacking in damn near every other area of stability with multiple monitors...

They just flat out shouldn't have released a card that wasn't ready to be released... And I am sick of having to wish for incredible drivers for the 10.1's which is taking forever to come out (although it taking forever might be a good thing, as they may actually be addressing some of this crap that these cards are performing piss poor at), but I almost bet you anything that the after installing the 10.1's half of our problems will still exist, and then we will be on the long dreaded freaking wait for the godly 10.2 drivers, which will probably still be somewhat of a disapointment...

I have rocked pretty hard with ATI for a while now, but use to be a hardcore Nvidia fan... And this is really getting frusterating. I didn't make this post to jump on some ATI bashing bandwagon, I made this post because deep inside, I wanted to post the same that ShtSh00tter just did, but figured it would just turn into a flame fest and I would be the culprit wearing the fire suit. But oh well, he just said what I, and many others should have said since these beasts came out.
Edited by BADFASTBUSA - 1/15/10 at 9:24pm
    
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post #3 of 208
I'm sorry, but I can't agree with this. We need to show solidarity and unite behind ATI. They are doing a fantastic job, and I stand behind them 100% of the way.

ATI must survive, and they realize this as a company. I trust that they are doing everything they can to ensure the survival and success of their business. We must remain steadfast in our support. They are doing everything they can and more.
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post #4 of 208
Thread Starter 
Quote:
Originally Posted by BADFASTBUSA View Post
I have to say that I am completely on your side man... This glitchy bullcrap is already very old and I know that an RMA isn't going to do crap because the whole problem is drivers, which STILL isn't freaking out!!! I know these cards are badass, and I would like to get out of it what I paid for... It does great in benchmarks, but benchmarks aren't everything, especially if it is lacking in damn near every other area of stability.

EXACTLY! If I only wanted a card that benches strong for bench optimized drivers I got what I paid for...... BUT I / WE didnt , we paid TOP DOLLAR for the best of breed , including Gaming & CrossfireX Scaling & Eyefinity.

We arent looking for anything we weren't TOLD AND SHOWN pre-release benches for. I want what they marketed and I am tired of over-paying for under-performing luxury items I dont need to survive!
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post #5 of 208
at least you can change the volts with your gfx D;
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post #6 of 208
My sole issue I take with ATI's drivers ATM is that 9.12 BROKE dx11 features in pripyat AND heaven benchmarks. WHAT. THE. HELL. They WORKED already, why break it in a subsequent driver release. ustutter in xfire is BS... can't fix a CPU bottleneck with drivers, which is most of the scaling issue.
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post #7 of 208
Thread Starter 
Quote:
Originally Posted by Emotional Post-it Note View Post
I'm sorry, but I can't agree with this. We need to show solidarity and unite behind ATI. They are doing a fantastic job, and I stand behind them 100% of the way.

ATI must survive, and they realize this as a company. I trust that they are doing everything they can to ensure the survival and success of their business. We must remain steadfast in our support. They are doing everything they can and more.

I've been in technology for 15 years and the ONLY truth that makes a technology company is CUSTOMER satisfaction which breeds brand loyalty. I have no qualms... whatsoever... going right back to the green team and ebaying these cards and digging into Fermi for another $1K .

I've been in software design and development for a long long time, probably longer then many members here have been alive and NEW companies struggling against the TITANS can only differentiate themselves of horsepower for a brief period.......... Staying power is customer satisfaction and when your in a business of the best top-shelf gear to sell your brand and get it into mainstream they are increasingly doing a poorer and poorer job.
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post #8 of 208
Just because the results you get are not your expectations, does not mean the company is not trying. Problems occur after driver releases that sometimes they do not catch. It happens and we are all use to it....

ATI Overvolt tool.... Funny. Use GPUTOOL and be done with it.
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post #9 of 208
Thread Starter 
Quote:
Originally Posted by jimibgood View Post
Just because the results you get are not your expectations, does not mean the company is not trying. Problems occur after driver releases that sometimes they do not catch. It happens and we are all use to it....

ATI Overvolt tool.... Funny. Use GPUTOOL and be done with it.

GPUtool does not allow for memory voltage control .... nor do either settings persist beyond a reboot. I HAD the 4870x2 and after a year + I sure as heck would hope its finally working. Step up to a 58xx/59xx card(s) , pay a few bones for them and see if your singing the same tune.....
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post #10 of 208
Quote:
Originally Posted by ShtSh00ttr View Post
I've been in technology for 15 years and the ONLY truth that makes a technology company is CUSTOMER satisfaction which breeds brand loyalty. I have no qualms... whatsoever... going right back to the green team and ebaying these cards and digging into Fermi for another $1K .

I've been in software design and development for a long long time, probably longer then many members here have been alive and NEW companies struggling against the TITANS can only differentiate themselves of horsepower for a brief period.......... Staying power is customer satisfaction and when your in a business of the best top-shelf gear to sell your brand and get it into mainstream they are increasingly doing a poorer and poorer job.
Your words are somewhat true, and they shame me... yet they are terrifying to read. I've watched ATI ascend from mediocre card after card... and the last few years they have shown incredible growth and innovation... not seen since the 9700 Pro. The growing storm of dissatisfied users is troubling.. as these 5XXX products are extremely strong. I cannot imagine ATI doing better then this.

I can only surmise that expectations are out of line. I will always be behind ATI, no matter what happens. They are a fantastic company.. and we as customers and supporters must appear strong to others.

We cannot. We must not... appear weak.
Edited by Emotional Post-it Note - 1/15/10 at 9:30pm
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