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Need Help for Correct Drivers

post #1 of 8
Thread Starter 
Hi Guys

Clients computer has 2 things yellowed in Device Manager.

First Problem is the USB Controller. It comes up with the error message "Device is not configured correctly (Code 1)" It attempts to install a SiS USB 2.0 Enhanced Host Controller.

Second Problem is the C-Media AC-97 Audio Device. It comes up with the error message "The Device cannot Start (Code 10)" I have reason to believe it is not a C-Media, but a RealTek, I have attempted to install the right drivers, after installation it restarts and goes into Windows and Nothing Changes.

HELP ME!!!!!
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post #2 of 8
The drivers for the USB controller should be part of the chipset drivers, which should be the first thing you install (after Windows, of course). For the audio drivers, just remove all of the audio drivers that are currently installed then reboot. Cancel any automatic installations/hardware detection/etc. Then run the audio drivers off of the mobo CD or from Asus' website.
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post #3 of 8
Thread Starter 
it tries to install the USB drivers then comes up with the error that the file using to install the drivers, the INI file or something was designed for Windows 95

and for the audio onboard card, I uninstall it and when i restart it automatically finds the drivers and reinstalls itself as saying it cannot start again
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post #4 of 8
You don't want to install USB drivers; Windows XP has that ability built in natively. The USB controller is a totally different thing, and its drivers are part of the chipset drivers (not a separate item).

For th audio drivers, try uninstalling the bad drivers, rebooting, jumping into the BIOS to disable onboard audio, booting into safe mode, running a good driver cleaner, and rebooting. Try enabling onboard audio and see if it installs the bad drivers again automatically. If so, repeat the above procedure except do no enable onboard audio. Once you get back into Windows, try installing the appropriate drivers, rebooting, and enabling onboard audio. That may do the trick.
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post #5 of 8
Thread Starter 
so new question


how would i rectify the USB Problem because if it part of the chipset drivers, why wouldnt they be working for

and also would I have to uninstall the sound card, disable the onboard audio in bios, go into safe mode, (how would you clean the drivers out, and whats a driver cleaner) reboot and enable onboard audio again
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post #6 of 8
My concern with the chipset drivers is that perhaps you forgot to install them or didn't install them first thing upon getting into Windows for the first time. I may have *cough* done that once or twice myself, resulting in a lot of frustration.

For the audio, go into your device manager, pick the appropriate audio device(s), and select remove drivers. You may be able to do this through add/remove programs as well. Then reboot, jump into your BIOS, find the option for onboard audio, and select disable. Boot into safe mode, hitting F8 as Windows boots up. A driver cleaner is a program that, well, cleans unused drivers from your system. Sometimes bits and pieces of drivers remain after an uninstall, and that "junk" can cause problems. There is likely a good driver cleaner program in the "essential software" link in my signature. If not, there is one linked in the FAQ on the best free software.

Anyway, after you run the driver cleaner in safe mode, reboot to Windows, and try to install the proper drivers. This may or may not work since the onboard audio is currently diabled. If it work, great; enable the onboard audio in the BIOS, and you're good to go. If it doesn't work, you'll have to enable it, and hope that when you reboot, the system will either not automatically install the incorrect drivers (which is may not do since they're no longer on the system) or will allow you to cancel the incorrect installation.
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post #7 of 8
if all else fails try driverguide.com and log in using:

Username: Temp
Password: 512

search for you drivers and bobs your uncle
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post #8 of 8
your ac-97 drivers are either on your motherboard driver disc or on the motherboard manufacturers web site. (on board audio)
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