Overclock.net › Forums › Intel › Intel Motherboards › RMA Asus
New Posts  All Forums:Forum Nav:

RMA Asus

post #1 of 13
Thread Starter 
I have a Asus p4p800SE and the printer port stopped working,printer was working on this board,it works on all other comps i have. Anyway i send Asus an email Monday 16 and haven't heard back,what is the normal response time ?? Would i be better to RMA it to newegg or Asus??
post #2 of 13
either or doesnt really matter..
new egg would prolly be faster.
And you shouldve gotten an email by now.
Try again.
My System
(13 items)
 
  
CPUMotherboardOSMonitor
3200 2.0Ghz(2.6Ghz) Asus A8N-SLI Premium Win Xp Pro 22" CRT, 15" LCD 
KeyboardPowerCaseMouse
Logitech Noisetaker 2.0 600w TT Xaser V Damier Alum. G5 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardOSMonitor
3200 2.0Ghz(2.6Ghz) Asus A8N-SLI Premium Win Xp Pro 22" CRT, 15" LCD 
KeyboardPowerCaseMouse
Logitech Noisetaker 2.0 600w TT Xaser V Damier Alum. G5 
  hide details  
Reply
post #3 of 13
Asus is extremely slow with responding to e-mails, and they ignored a few e-mails I've sent them in the past concerning an active RMA. The best way to get RMA help from them is to go to helpdesk.asus.com. You can try calling them as well, though I wasn't particularly impressed with their customer service folks. Good luck with getting everything straightened out. It took me a month plus a few days to get my RMA complete, and I live near the service center.
Sig rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Q6600 G0 23A Asus P5K Deluxe Wifi HD 3870 2x2 GB G.Skill DDR2-800 
Hard DriveOptical DriveOSMonitor
2x250 GB Seagate RAID 0 + 320 GB Seagate Samsung SATA DVD Windows XP Pro/Vista Ultimate 64 bit Viewsonic VA2012wb 
KeyboardPowerCaseMouse
Saitek Eclipse Corsair HX620 Lian Li V2000b Logitech G7 
  hide details  
Reply
Sig rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Q6600 G0 23A Asus P5K Deluxe Wifi HD 3870 2x2 GB G.Skill DDR2-800 
Hard DriveOptical DriveOSMonitor
2x250 GB Seagate RAID 0 + 320 GB Seagate Samsung SATA DVD Windows XP Pro/Vista Ultimate 64 bit Viewsonic VA2012wb 
KeyboardPowerCaseMouse
Saitek Eclipse Corsair HX620 Lian Li V2000b Logitech G7 
  hide details  
Reply
post #4 of 13
Quote:
Originally Posted by Taeric
Asus is extremely slow with responding to e-mails, and they ignored a few e-mails I've sent them in the past concerning an active RMA. The best way to get RMA help from them is to go to helpdesk.asus.com. You can try calling them as well, though I wasn't particularly impressed with their customer service folks. Good luck with getting everything straightened out. It took me a month plus a few days to get my RMA complete, and I live near the service center.
Living close doesnt matter LoL
They use overnight fed ex so its the processing time that takes the longest.

I myself got perfect service from emails IMO.
I got em quick and what not.
My System
(13 items)
 
  
CPUMotherboardOSMonitor
3200 2.0Ghz(2.6Ghz) Asus A8N-SLI Premium Win Xp Pro 22" CRT, 15" LCD 
KeyboardPowerCaseMouse
Logitech Noisetaker 2.0 600w TT Xaser V Damier Alum. G5 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardOSMonitor
3200 2.0Ghz(2.6Ghz) Asus A8N-SLI Premium Win Xp Pro 22" CRT, 15" LCD 
KeyboardPowerCaseMouse
Logitech Noisetaker 2.0 600w TT Xaser V Damier Alum. G5 
  hide details  
Reply
post #5 of 13
They used saver (3ish day) service for me, so that wasn't the issue. Plus, most folks aren't going to overnight their mobos back. I first contacted them on December 16, and I didn't get a RMA number until Dec. 29 when I called them. Then they never e-mailed me the return instructions, but BFRD had a copy of that e-mail and forwarded it on to me. They had the board in hand on Jan. 5, and the replacement arrived on Jan. 20. It was a long, slow, frustrating process, and I found their communications to be extremely lacking. That was just my experience, but I read about many similar experiences in the forums. It's a good thing they make killer products as many people have been extremely disappointed in their customer service.
Sig rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Q6600 G0 23A Asus P5K Deluxe Wifi HD 3870 2x2 GB G.Skill DDR2-800 
Hard DriveOptical DriveOSMonitor
2x250 GB Seagate RAID 0 + 320 GB Seagate Samsung SATA DVD Windows XP Pro/Vista Ultimate 64 bit Viewsonic VA2012wb 
KeyboardPowerCaseMouse
Saitek Eclipse Corsair HX620 Lian Li V2000b Logitech G7 
  hide details  
Reply
Sig rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Q6600 G0 23A Asus P5K Deluxe Wifi HD 3870 2x2 GB G.Skill DDR2-800 
Hard DriveOptical DriveOSMonitor
2x250 GB Seagate RAID 0 + 320 GB Seagate Samsung SATA DVD Windows XP Pro/Vista Ultimate 64 bit Viewsonic VA2012wb 
KeyboardPowerCaseMouse
Saitek Eclipse Corsair HX620 Lian Li V2000b Logitech G7 
  hide details  
Reply
post #6 of 13
yeah, Asus is really bad at responding to emails... it will usually take them 2+ weeks even though their website says it will only take a few days.

your best bet is probably to call them. I had to RMA my bro's mobo last month. I called them, sent it in and it took them about a week turnaround time... a couple weeks total
Darkness
(14 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 G0 Gigabye GA-EP45-UD3P EVGA GTX660 8GB G.Skill PK 
Hard DriveOptical DriveOSMonitor
WD 640GB & Samsung F1 750Gb LG BD & HD Windows 8 Pro x64 HP w2207 
KeyboardPowerCaseMouse
FILCO FKBN87M/NPEK Enermax Modu82+ 525w CM 690 Logitech G9x 
Mouse PadAudio
Razor Destructor ODAC 
  hide details  
Reply
Darkness
(14 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 G0 Gigabye GA-EP45-UD3P EVGA GTX660 8GB G.Skill PK 
Hard DriveOptical DriveOSMonitor
WD 640GB & Samsung F1 750Gb LG BD & HD Windows 8 Pro x64 HP w2207 
KeyboardPowerCaseMouse
FILCO FKBN87M/NPEK Enermax Modu82+ 525w CM 690 Logitech G9x 
Mouse PadAudio
Razor Destructor ODAC 
  hide details  
Reply
post #7 of 13
The helpdesk site linked above allows you to submit and track your RMA through an automated system. It looks like a pretty good resource. I just wish I would have found it before trying to deal with them via e-mail.
Sig rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Q6600 G0 23A Asus P5K Deluxe Wifi HD 3870 2x2 GB G.Skill DDR2-800 
Hard DriveOptical DriveOSMonitor
2x250 GB Seagate RAID 0 + 320 GB Seagate Samsung SATA DVD Windows XP Pro/Vista Ultimate 64 bit Viewsonic VA2012wb 
KeyboardPowerCaseMouse
Saitek Eclipse Corsair HX620 Lian Li V2000b Logitech G7 
  hide details  
Reply
Sig rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Q6600 G0 23A Asus P5K Deluxe Wifi HD 3870 2x2 GB G.Skill DDR2-800 
Hard DriveOptical DriveOSMonitor
2x250 GB Seagate RAID 0 + 320 GB Seagate Samsung SATA DVD Windows XP Pro/Vista Ultimate 64 bit Viewsonic VA2012wb 
KeyboardPowerCaseMouse
Saitek Eclipse Corsair HX620 Lian Li V2000b Logitech G7 
  hide details  
Reply
post #8 of 13
Quote:
Originally Posted by Taeric
The helpdesk site linked above allows you to submit and track your RMA through an automated system. It looks like a pretty good resource. I just wish I would have found it before trying to deal with them via e-mail.

If you call and setup your RMA that way you can still track your RMA through that link
Darkness
(14 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 G0 Gigabye GA-EP45-UD3P EVGA GTX660 8GB G.Skill PK 
Hard DriveOptical DriveOSMonitor
WD 640GB & Samsung F1 750Gb LG BD & HD Windows 8 Pro x64 HP w2207 
KeyboardPowerCaseMouse
FILCO FKBN87M/NPEK Enermax Modu82+ 525w CM 690 Logitech G9x 
Mouse PadAudio
Razor Destructor ODAC 
  hide details  
Reply
Darkness
(14 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 G0 Gigabye GA-EP45-UD3P EVGA GTX660 8GB G.Skill PK 
Hard DriveOptical DriveOSMonitor
WD 640GB & Samsung F1 750Gb LG BD & HD Windows 8 Pro x64 HP w2207 
KeyboardPowerCaseMouse
FILCO FKBN87M/NPEK Enermax Modu82+ 525w CM 690 Logitech G9x 
Mouse PadAudio
Razor Destructor ODAC 
  hide details  
Reply
post #9 of 13
Yup, I noticed that. The CS folks didn't bother reading back any of the info I gave to them on the phone, and I noticed errors in the online tracking. If I have to RMA with them in the future, I'd submit it electronically just be ensure the info is correct. But that's just me; I'm still bitter.
Sig rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Q6600 G0 23A Asus P5K Deluxe Wifi HD 3870 2x2 GB G.Skill DDR2-800 
Hard DriveOptical DriveOSMonitor
2x250 GB Seagate RAID 0 + 320 GB Seagate Samsung SATA DVD Windows XP Pro/Vista Ultimate 64 bit Viewsonic VA2012wb 
KeyboardPowerCaseMouse
Saitek Eclipse Corsair HX620 Lian Li V2000b Logitech G7 
  hide details  
Reply
Sig rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Q6600 G0 23A Asus P5K Deluxe Wifi HD 3870 2x2 GB G.Skill DDR2-800 
Hard DriveOptical DriveOSMonitor
2x250 GB Seagate RAID 0 + 320 GB Seagate Samsung SATA DVD Windows XP Pro/Vista Ultimate 64 bit Viewsonic VA2012wb 
KeyboardPowerCaseMouse
Saitek Eclipse Corsair HX620 Lian Li V2000b Logitech G7 
  hide details  
Reply
post #10 of 13
Thread Starter 
Thanks Guys.
All this sounds like a PITA, What is their warranty time limit? It might be easyer to just buy a cheep printer and run with it.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › RMA Asus