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Repeated disconnection from XBL

post #1 of 8
Thread Starter 
Okay, my friend and I play together a lot on xbox live, but he's recently moved and gotten a new connection and he's having a TON of problems. These problems also occured at his previous location, on a different ISP, but worsened as his connection is higher now than before..

The biggest problem is his lag/connection on XBL. I have no ****ing clue what is wrong with his connection, whether it's in his box, IP side or XBL side. He has a 25megabit down/1.5megabit up connection, which is more than acceptable for xbox live. The weirdest thing is that he regularly, I mean almost every game, gets paired with people not in his region (Western USA). He gets people from Japan, Asia, India, Australia and Europe ALL THE TIME. Even when I play with him (Central USA), the games soon turn to being all non-North American.

Another thing that comes up very frequently is when we are doing one-on-one things, like campaign, there will be very, very rhythmic lag. Every 15 - 20 minutes he will disconnect. There will be absolutely no lag beforehand, and then *BAM*, he's gone. Also, when he has a friend over and he is sharing his connection, his connection will get lag, but his guest, on a different box, will get none.

He has also called Microsoft to try to get some information out of them. They did a "two day investigation" and came up with nothing on Microsoft's side.

As well, he called his current ISP and they told him there was nothing they could do about it, no luck.

Any suggestions? I don't even know where to begin with this. It's becoming very frustrating.
post #2 of 8
Well these are just some suggestions that have been known to cause issues, not saying that they would be directly causing the problem you see.
1. Check your NAT and make sure its open.
2. Is he using the wireless adapter? Wired is really the only way to go hands down.
3.There are a whole bunch of issues with the above, but if one of you has wireless and one is wired that has been known to cause issues.
4. Check the router to make sure that the ports are forwarded correctly.
Good luck, let us know what you discover.
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Moar Roar
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post #3 of 8
Thread Starter 
Thanks for the reply, but I've gone over ALL the basic things that I can think of.

Both our NAT types are open, he uses a wired connection if he isn't just straight up connected directly to the modem, and he has all the appropriate ports forwarded. It's just so strange.

Any ideas past this? I mean, it almost seems like it could be something wrong with his box if it's not any of the stuff we've already tried, though I'm totally open to suggestion on almost every front.
post #4 of 8
Hmm well I think it would be a network issue, but if you think it's his xbox try swapping consoles with him for a week. If it doesn't lag at your house then it has gotta be his isp.
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post #5 of 8
Definitely leaning towards his ISP. Possibly his modem.
post #6 of 8
If he's renting a modem from the isp he should be able to switch out the modem for free.
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post #7 of 8
Thread Starter 
Cool, thanks for the input. I'll try out what's here and then report back if it isn't solved. Thanks!
post #8 of 8
Thread Starter 
Lol. Okay, quickly found out another important thing. I've never heard of this before. He tried doing the console swap, but when he tried to keep his hard drive and use his console, it didn't work. It gave some sort of error message. Weird.

... Yeah, this is just weird.
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