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why did i get AMD? got this about my cpu

post #1 of 38
Thread Starter 
Quote:
: Please do not reply to this email.

Dear Mr. Cluff
This is a courtesy notice from the Technical Service Center at
AMD, Inc., in reference to your Warranty Service Request for
your AMD retail packaged Processor in a Box. We have not
received the processor you have requested to be replaced:

RMA# 2000011982
Product ADA2800BOX Serial Number 1140217A50986

This request will be closed if we have not received your
processor within 5 days.

Please refer to AMD’s limited warranty policy on our website
for details regarding coverage of your AMD retail packaged
Processor in a Box. This information can be found at
http://www.amd.com/us-en/Processors/...ources/0,,30_1
82_867_2139,00.html

Thank you for supporting AMD.

Best regards,
AMD Technical Service Center
I sent in my processor 3 weeks ago. i got a call saying we recieved it, but the heatsink wasnt included, we must have it to replace your processor. I called the tech support guy (princeton) and told him, hes trying to find a work around.

Since THEY have it, and 5 days pass, wouldnt that mean that they keep it and dont return it to me? if so am i screwed?
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post #2 of 38
Well, its your fault, you shouldve known that if youre gonna RMA a product you better have ALL the ins back in the box to send back, otherwise theyre not gonna replace anything.
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post #3 of 38
Thread Starter 
how would i know? i dont have the box, i dont have the heatsink, and i dont have the manual, all that stuff was chucked. i threw the heatsink out the day i got the processor, had a different one. it i bit me in the ass.
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post #4 of 38
HS???
The last RMA I sent they said they did not want the HS???
Times are a changing!
    
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post #5 of 38
Thread Starter 
yeah im screwed now... my mobo is comming back this week, and ill have MOST of my parts back. (except ram and gpu, those were in the garbage at the lan)
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post #6 of 38
Quote:
Originally Posted by Madkat
how would i know? i dont have the box, i dont have the heatsink, and i dont have the manual, all that stuff was chucked. i threw the heatsink out the day i got the processor, had a different one. it i bit me in the ass.
Using a 3rd party heatsink voids the warranty, so I'll be interested to see what happens from here.
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post #7 of 38
here what you should do you reply claiming you rang up and were told NOT to return any of the above (that you chucked) and the fact it was not included in the return was NOT you fault as the person who you spoke told you not to,this will put the ball in their court,if they say well it makes no difference the items weren't in the return you say you want to speak to a manager/head of department and say the above and if they don't apoloizge to you and say we'll send a replacement you just sayu'll be contacting say citizens advice bureau (thats what its called in uk )about the matter and state the fact u'll mention that they'll be keeping your property...failing that you screw (what every they say keep it sharp and varge and be polite but NOT apologetic ) good luck and hope this helps you

edit: option to would be to claim taht you return all items and they must have misplaced them but this would be harder to pull off as they've already said you didn't return the items so be careful not to put yourself in a postion where they could get you for false information
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CoolingOSMonitorKeyboard
Reeven Six Eyes II (RFC-02) Fan Controller  Windows 7 Professional x64 BenQ G2420HD ThermalTake Challenger Ultimate  
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post #8 of 38
uu
    
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post #9 of 38
Quote:
Originally Posted by Madkat
yeah im screwed now... my mobo is comming back this week, and ill have MOST of my parts back. (except ram and gpu, those were in the garbage at the lan)
what happened to them the first time around?
    
CPUMotherboardGraphicsRAM
Intel i3 2100 H67 gigabit cheapo 460 gtx 4 g 1333 
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CPUMotherboardGraphicsRAM
Intel i3 2100 H67 gigabit cheapo 460 gtx 4 g 1333 
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post #10 of 38
Thread Starter 
redbull/bawls into my fan shorted everything out.
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My System
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CPUMotherboardOSMonitor
P3 500 Compaq POS unsable as hel XP HOME 19inch ACER LCD 
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Microsoft wireless 145 watt compaq. yeah bab Compaq ugly next project Logitech MX518 
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