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Keyboard won't work in BIOS.. Works in Windows

post #1 of 13
Thread Starter 
I just started having this issue this week with the ASUS P5Q Deluxe. The keyboard doesn't work in the BIOS. I can't even enter Safe Mode during booting. I have a wireless USB Logitech keyboard/mouse combo. The first thing I did was disconnect the keyboard/mouse and hooked up a PS/2 keyboard from an old computer. Still no response in the BIOS. The way I'm getting into the Main menu of the BIOS is through the ASUS Express Gate instant on. The funny thing is I can use the cursor/enter keys in the Express Gate menu so that indicated that the USB and PS/2 ports are working. Everything also works fine in Windows when using the USB keyboard. I'm thinking of resetting the CMOS but am worried if it doesn't work all my settings will be lost as I won't be able to re-enter them. Then I will be really screwed.

The reason I'm trying to enter the BIOS is I'm getting a OC failure message when booting. I then need to press the RESET button and boot again because the OS won't load from that point. After resetting the error doesn't show up which is strange but I have to do this everytime I completely shut down the PC which is getting annoying.

Right now these are the steps I need to perform to turn on my PC:

1. Press power button
2. No POST and blank screen
3. Press Reset
4. POST started but pauses because of "Overclock failure". Displays F1 option to re-enter data and F2 option to load default settings.
5. Since the keyboard doesn't respond to anything I can't use these options.
6. I press Reset again and this time Windows loads without any errors.

The funny thing is EVERSET shows the the processor is still OC'ed even though I get the OC failure message during POST.

Anyone have any idea to what is going on?
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CPUMotherboardGraphicsRAM
Core 2 Duo E8400 @ 3.6GHz ASUS P5Q Deluxe BFG GTX 260 OCX MAXCORE Mushkin XP2-8500 2x2GB 
Hard DriveOptical DriveOSMonitor
Seagate 2 x 500GB Lite-On Windows 7 64 Bit Dell 2407WFP 24" 
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Logitech Corsair HX520W Lian-Li V1000Z + GELID Wing 12 Logitech 
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CPUMotherboardGraphicsRAM
Core 2 Duo E8400 @ 3.6GHz ASUS P5Q Deluxe BFG GTX 260 OCX MAXCORE Mushkin XP2-8500 2x2GB 
Hard DriveOptical DriveOSMonitor
Seagate 2 x 500GB Lite-On Windows 7 64 Bit Dell 2407WFP 24" 
KeyboardPowerCaseMouse
Logitech Corsair HX520W Lian-Li V1000Z + GELID Wing 12 Logitech 
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post #2 of 13
maybe you pushed your system to hard when you overclocked. Have you tried turning your computer off for 5-10 minutes and try again.

Also, most ASUS mobo have the OC profile option on the tools menu. You can save your current bios settings there on a USB stick or hard disk and load them back after you reset your BIOS, if you decide to go that route.
    
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post #3 of 13
After having switched to a standard PS/2 connection, I'm not sure why you still wouldn't be able to get into the BIOS.

I'd keep that older keyboard connected and just reset the CMOS. If you're able to get into the BIOS after that, check your USB settings to make sure Legacy USB is enabled. Once that's enabled, go ahead and switch over to the USB mouse/keyboard and you should be good to go.
post #4 of 13
if you could get one of those PS/2 to USB plugs that would probably fix it.
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post #5 of 13
Quote:
Originally Posted by wumpus View Post
if you could get one of those PS/2 to USB plugs that would probably fix it.
I don't see how that would do any good at all.

Please explain your reasoning behind this.
post #6 of 13
Quote:
Originally Posted by sn0man View Post
After having switched to a standard PS/2 connection, I'm not sure why you still wouldn't be able to get into the BIOS.

I'd keep that older keyboard connected and just reset the CMOS. If you're able to get into the BIOS after that, check your USB settings to make sure Legacy USB is enabled. Once that's enabled, go ahead and switch over to the USB mouse/keyboard and you should be good to go.
I was thinking the same thing.

It's pretty much the only option you have left but the risk is that you may lose your OC.

You can also try just leaving the system unplugged and off for a few hours. which actually might help.
    
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post #7 of 13
Thread Starter 
I have been at this OC for a long time now. I never had any issues so I don't think I pushed it too much. It's only at 3.6GHz.

I can get into the BIOS via the express gate menu but can't move around the BIOS menus whether I have a USB or PS/2 keyboard attached. To get out I need to reset the PC.

I tried turning off the PS for a few minutes and it didn't help.

I have one of those PS/2 to USB adapters but it didn't do anything.

I know that my only option at this time is to reset the CMOS but if it doesn't help then I will never be able to set my timings, OC etc. or change anything for that matter in the BIOS.

I just did another test and shut down my PC with the PS switch so I could get that "Windows didn't shutdown properly" menu during POST and view my start up options. Just as I thought the keyboard doesn't work in this menu either. *** is going on!!

For whatever reason there is no communication between the USB or PS/2 and the BIOS and there is also no communication during POST.
System Specs
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core 2 Duo E8400 @ 3.6GHz ASUS P5Q Deluxe BFG GTX 260 OCX MAXCORE Mushkin XP2-8500 2x2GB 
Hard DriveOptical DriveOSMonitor
Seagate 2 x 500GB Lite-On Windows 7 64 Bit Dell 2407WFP 24" 
KeyboardPowerCaseMouse
Logitech Corsair HX520W Lian-Li V1000Z + GELID Wing 12 Logitech 
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System Specs
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core 2 Duo E8400 @ 3.6GHz ASUS P5Q Deluxe BFG GTX 260 OCX MAXCORE Mushkin XP2-8500 2x2GB 
Hard DriveOptical DriveOSMonitor
Seagate 2 x 500GB Lite-On Windows 7 64 Bit Dell 2407WFP 24" 
KeyboardPowerCaseMouse
Logitech Corsair HX520W Lian-Li V1000Z + GELID Wing 12 Logitech 
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post #8 of 13
Perhaps you could try a bios update if reseting the cmos doesn't let you in.
    
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Hard DriveOptical DriveOSMonitor
Intel 510 + 300GB Velociraptor LG DVD RW Server 2012 HP 25" + HP 20" 
KeyboardPowerCaseMouse
Deck Legend TX850W XClio Coolbox Mamba 
Mouse PadAudio
Dolica HD550's 
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CPUMotherboardGraphicsRAM
I5-2500k 4.8Ghz @ 1.38v Z68X-UD4-B3 PNY 480 8GB Dominator 1600's 
Hard DriveOptical DriveOSMonitor
Intel 510 + 300GB Velociraptor LG DVD RW Server 2012 HP 25" + HP 20" 
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post #9 of 13
Thread Starter 
Decided to clear the CMOS and take my chances. This time luck was on my side. All back to normal.
System Specs
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core 2 Duo E8400 @ 3.6GHz ASUS P5Q Deluxe BFG GTX 260 OCX MAXCORE Mushkin XP2-8500 2x2GB 
Hard DriveOptical DriveOSMonitor
Seagate 2 x 500GB Lite-On Windows 7 64 Bit Dell 2407WFP 24" 
KeyboardPowerCaseMouse
Logitech Corsair HX520W Lian-Li V1000Z + GELID Wing 12 Logitech 
  hide details  
Reply
System Specs
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core 2 Duo E8400 @ 3.6GHz ASUS P5Q Deluxe BFG GTX 260 OCX MAXCORE Mushkin XP2-8500 2x2GB 
Hard DriveOptical DriveOSMonitor
Seagate 2 x 500GB Lite-On Windows 7 64 Bit Dell 2407WFP 24" 
KeyboardPowerCaseMouse
Logitech Corsair HX520W Lian-Li V1000Z + GELID Wing 12 Logitech 
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Reply
post #10 of 13
Your right it couldnt be a virus problem if i cannot even enter bios settings, should have thought of that. No, caps lock does cause its LED to light up (only one lite up is just to say laptop is 'On'). I definitley didnt spill any liquid on the keyboard but I agree with you that it may be a bad connection or something. Here is the strange thing do...about 20 minutes after I posted this thread using my pc (I had left my laptop running awating entry of bios password) I tapped a key and it 'worked'. . My nodule Touchpad also stopped symptoms working I logged in ok and saw checked the status of the keyboard, which said it was working properly. I went into the system and application logs (after right clicking my computer -> manage -> system tools ->event viewer) and there was a lot (i mean a lot!) of warnings and blackheads remover . The error and warning sources came mainly from : 'W32Time' 'Service control manager' 'dhcp' 'dnsapi' 'netlogon' (???)

About opening up the laptop, I'll see if a friend can help me on that...but i'll check my warranty won't warn against it! When you say manual, do you think there would be a manual specific to manufacturers (i.e. do you think i may find one on the web relating to fujitsu siemens laptops pearly papules ...?). The good news is i got my project and college stuff back safely enough :giddy:
I have a similar hardware issue. My brand new Amilo Pro V2040 worked fine (for a couple of weeks) then some keyboard buttons stopped working...After a few Nodule restarts everything worked again.

At first, I also suspected the OS and Drivers (installed by vendor) and re-installed everything. The problem persisted and now on almost all restarts some keys don't work. I have found that the keyboard tends to "sort itself out" after all blackhead removal of it from suspend.

My Amilo Pro just turned 4 months old. I plan to take it for repairs, but haven't had an opportunity for last two months (too busy)...after which I'll sell it or give it away.
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