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Anyone else expererience worthless RMA from ASUS?

post #1 of 29
Thread Starter 
I bought an ASUS 23.6" 1080p lcd monitor about half a year ago. About a month in I was editing a picture with a lot of black in it and noticed little green specs. Upon further inspection I found out what I had was stuck/bright pixels, 12 of them to be exact, easily visible on a black screen.

I call ASUS, get an RMA since they cover anything over 3 bright pixels, and pay $24 to ship it to them. Two weeks later I get the exact same monitor back, not repaired, not replaced, still full of green pixels. I call, they appologize, they pay for shipping, and I send the monitor back. Two weeks later it is now today and I have, yet again, the exact same monitor back from them, not repaired.

Anybody have an experience like this? Do I just call them and complain some more? I feel at this point if I call them I'll just get hung up on because I just feel like yelling. You pay $200 for something you expect it to work right.
 
Penguin (Hers)
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Penguin (Hers)
(15 items)
 
 
CPUMotherboardGraphicsRAM
3570K ASUS Maximus V GENE MSI N660ti PE Samsung ELV 2x4GB 
Hard DriveHard DriveHard DriveCooling
Intel 330 180GB SSD WD Caviar Black 640GB x2 Raid 0 WD Caviar Black 1TB XSPC Raystorm CPU Waterblock 
CoolingCoolingCoolingOS
XSPC RS240 Radiator x2 XSPC X20 750 Bay Pump Res  EK Supremacy Bridge Gpu Waterblock Windows 8.1 x64 
MonitorKeyboardPowerCase
ASUS 24" 1080p CM QuickFire Stealth Cherry Red Seasonic x750 Gold Fractal Designs Arc Mini 
MouseAudio
Logitech g500 Creative X-FI Titanium HD 
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte z77x-ud3h MSI M660TI PE G.Skill Sniper 2x8GB DDR3 
Hard DriveHard DriveOptical DriveCooling
WD Caviar Blue WD Caviar Blue Samsung 22x TRUE 
OSMonitorKeyboardPower
Windows 8 x64 24" Dell Ultrasharp IPS Microsoft Corsair tx750w v2 
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CM 690 II Advanced Logitech g500 Invader Zim 
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post #2 of 29
Ask to speak to a manager and then see where it goes.
 
Sharpie
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Sharpie
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Corsair Force Series GT 240GB SSD 300GB VelociRaptor Western Digital 640GB AAKS Samsung F3 1TB 
Optical DriveOSMonitorMonitor
2x Sony Optiarc - 24X DVD Windows 7 Ultimate x64 Samsung 24" P2450 Samsung 24" P2450 
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Dell 1905 - 19" Das Keyboard Pro Model M Corsair 1000HX HAF X 
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post #3 of 29
i have experienced this with :

2 x $20 DVD-rw drives from asus. (was told on the phone to toss them in the garbage)
1 x $2000+ business laptop. (was told on the phone that no support existed for this product)
and a asus crosshair mobo,. (was sent 3 broken rma's until i tossed the last one in the trash)

since the latest act with the asus laptop i had last year, i do not purchase any asus products anymore, happy since then
this is real life experience, not some sort of starting to trash talk.
Edited by hitman1985 - 4/22/10 at 8:30pm
post #4 of 29
Now you got me scared. Hope my ASUS 5870 never dies and needs RMA.
Rig1
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post #5 of 29
Yes, I had a dead P5B Deluxe.

Send it in for RMA. After 1 month they send me a dead mobo. Then after one more month they send me another dead mobo. Then finally, the place where I ordered the motherboard offered me another board which they had in stock. The whole process took over 3 months. Terrible service from Asus and I'm not buying an Asus mobo again.

I have another dead P5B Deluxe and I'm not even going to bother to RMA it.
Money dump
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Money dump
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post #6 of 29
Specifically ask for a new monitor, and not to attempt and fix the current one?
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post #7 of 29
I was just about to buy an ASUS 23 inch 1080p HDMI monitor too 0.o
post #8 of 29
If they're all just stuck pixels (ie. any color other than black) you can rub them out. Or there's a program running around on the interwebs that can fix it too, by bombarding your screen with lots of brightly colored patterns.

I've fixed 3 PC monitors and a PSP screen by just rubbing out stuck pixels though.
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Atlas
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M17x R4
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post #9 of 29
Thread Starter 
Well I called, got put back through the same process but with teir 3 tech support (like that'll really matter *rolls eyes*). I have another shipping label and another RMA # now. The customer support person couldn't verify if my monitor was actually going to get fixed this time but transfered me to his supervisor where I got a voice mail (big surprise there *rolling eyes harder*) Only thing that I can tell is different is that my RMA # instead of starting with a USA as as the last two did it starts with a USC. I don't know if that's any kind of a sign or not. Guess I'll find out. Sigh...

And to clarify, my problem is that on any black screen or color with black in it you can see little colored pixels. You cannot see them on any bright color just on black or a color with black in it (think a color scale of transition from regular color to black, where the black starts showing up is when you can see the bright specks/pixels/subpixels).
 
Penguin (Hers)
(15 items)
 
 
CPUMotherboardGraphicsRAM
3570K ASUS Maximus V GENE MSI N660ti PE Samsung ELV 2x4GB 
Hard DriveHard DriveHard DriveCooling
Intel 330 180GB SSD WD Caviar Black 640GB x2 Raid 0 WD Caviar Black 1TB XSPC Raystorm CPU Waterblock 
CoolingCoolingCoolingOS
XSPC RS240 Radiator x2 XSPC X20 750 Bay Pump Res  EK Supremacy Bridge Gpu Waterblock Windows 8.1 x64 
MonitorKeyboardPowerCase
ASUS 24" 1080p CM QuickFire Stealth Cherry Red Seasonic x750 Gold Fractal Designs Arc Mini 
MouseAudio
Logitech g500 Creative X-FI Titanium HD 
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte z77x-ud3h MSI M660TI PE G.Skill Sniper 2x8GB DDR3 
Hard DriveHard DriveOptical DriveCooling
WD Caviar Blue WD Caviar Blue Samsung 22x TRUE 
OSMonitorKeyboardPower
Windows 8 x64 24" Dell Ultrasharp IPS Microsoft Corsair tx750w v2 
CaseMouseMouse Pad
CM 690 II Advanced Logitech g500 Invader Zim 
  hide details  
Reply
 
Penguin (Hers)
(15 items)
 
 
CPUMotherboardGraphicsRAM
3570K ASUS Maximus V GENE MSI N660ti PE Samsung ELV 2x4GB 
Hard DriveHard DriveHard DriveCooling
Intel 330 180GB SSD WD Caviar Black 640GB x2 Raid 0 WD Caviar Black 1TB XSPC Raystorm CPU Waterblock 
CoolingCoolingCoolingOS
XSPC RS240 Radiator x2 XSPC X20 750 Bay Pump Res  EK Supremacy Bridge Gpu Waterblock Windows 8.1 x64 
MonitorKeyboardPowerCase
ASUS 24" 1080p CM QuickFire Stealth Cherry Red Seasonic x750 Gold Fractal Designs Arc Mini 
MouseAudio
Logitech g500 Creative X-FI Titanium HD 
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte z77x-ud3h MSI M660TI PE G.Skill Sniper 2x8GB DDR3 
Hard DriveHard DriveOptical DriveCooling
WD Caviar Blue WD Caviar Blue Samsung 22x TRUE 
OSMonitorKeyboardPower
Windows 8 x64 24" Dell Ultrasharp IPS Microsoft Corsair tx750w v2 
CaseMouseMouse Pad
CM 690 II Advanced Logitech g500 Invader Zim 
  hide details  
Reply
post #10 of 29
RMAed a few things to Asus (including a water damaged DVD drive), stellar service each time.
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