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Anyone else expererience worthless RMA from ASUS? - Page 2

post #11 of 29
Thread Starter 
I never did update this so here it goes.

They ended up calling me while they had the monitor and told me they couldn't find any dots on the screen and asked me where they were. (I had included a diagram illustrating where each of the 12+ dots were). When I told him he said he would pass along the information. I then got a call back a while later and he said they sent him a picture of the black screen and there were no dots. He tried to convince me it was my video card even though I told him I've tested it on several computers. The dots show up on the splash screen without a computer even connected to the darn thing.

After that he told me that they might have incidentally fixed the problem when they replaced the board inside the monitor to fix its flickering issue. I never had a flickering issue and it was never in the notes for the rma. So they couldn't find the issue it had but fixed the issue it didn't have? ***? They went ahead and sent the monitor back.

Guess what? It still has the dang dots everywhere. I got curious and tried to take a picture of the dots with a digital camera. Guess what? I was able to actually capture the dots in a digital photograph. I've attached the pictures showing a few of them. I made plans to call them back but ended up getting busy moving and never got around to it. Not sure if I will or if I'll just give it to my parents and buy a new non ASUS monitor.
LL
LL
Edited by rebelextrm02 - 8/7/10 at 8:15pm
 
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Penguin (Hers)
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post #12 of 29
My first RMA to Asus is coming soon.

In the form of an improperly mounted laptop keyboard on my A42J.
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post #13 of 29
Gosh that sounds exactly like my current situation with my Asus P6t Deluxe...Four months of pending RMA.
1st rma-board stopped working, simple as that...
Two weeks later; Returned a board with a back plate glued onto it, couldn't test any coolers...
2nd RMA I got a shipping label, was setup for cross shipping, which never happened...
Two months later, they messed up shipping, sending it to my old address, which I specified numerous times was no longer valid.
Same board back.
Third RMA pending, via X_ship...It better work out, or else I am going to go ape.
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post #14 of 29
Thread Starter 
Ouch. Hope it works out. This is the worst RMA experience I've delt with. MSI and gskill were both stellar.
 
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Penguin (Hers)
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3570K ASUS Maximus V GENE MSI N660ti PE Samsung ELV 2x4GB 
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Intel 330 180GB SSD WD Caviar Black 640GB x2 Raid 0 WD Caviar Black 1TB XSPC Raystorm CPU Waterblock 
CoolingCoolingCoolingOS
XSPC RS240 Radiator x2 XSPC X20 750 Bay Pump Res  EK Supremacy Bridge Gpu Waterblock Windows 8.1 x64 
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ASUS 24" 1080p CM QuickFire Stealth Cherry Red Seasonic x750 Gold Fractal Designs Arc Mini 
MouseAudio
Logitech g500 Creative X-FI Titanium HD 
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i7 2600k Gigabyte z77x-ud3h MSI M660TI PE G.Skill Sniper 2x8GB DDR3 
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WD Caviar Blue WD Caviar Blue Samsung 22x TRUE 
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post #15 of 29
yikes I hope my asus monitor doesn't die anytime soon.
What's going on.
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What's going on.
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post #16 of 29
ASUS has possibly the worst RMA in the world. Ive it don't take them 2-3 months to get it right, they just tell u your screwed, and make u buy a new product.
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post #17 of 29
In the past 5 years I've owned 3 Monitors both being ACER's and now my MS238H which every once in awhile will show a Blue dot that will come and go I run UDPixel on my Monitor like every other week for awhile and maybe that's why it comes and goes but ASUS is pretty bad you should try some Pixel fix it software if you haven't yet.
    
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post #18 of 29
Hey, I found this thread through the link in your sig... I just wanted to add my ASUS RMA experience. It's almost identical to yours.

I purchased an Asus P55 from Microcenter. When I got it home, it was dead and wouldn't boot. I tested it with multiple pieces of hardware to make sure, different PSU's, CPU, GPU, ram.

Unfortunately it was past the return period since I'd had it sitting for a while before I tested it, so I had to go through ASUS.

I went on the ASUS site, got an RMA number, and paid $15 to ship the board to them using priority mail. I also included a note in the package stating that the board was completely dead, had been tested with multiple pieces of hardware, and needed replaced.

A week and a half later, I get a package from ASUS... with the same damn motherboard inside.

I contact them and let them know that they sent back the same exact motherboard without having fixed anything. They say sorry, give me new RMA number, and I return the motherboard, again.

This time, I applied a tiny piece of paper between the CPU socket and the cover to make sure that they actually had tested the board if I got it back again for some reason. Same thing... sent board Priority mail, another $15, and got the package back 10 days later. Guess what! SAME DAMN BOARD. On top of that, they hadn't even tested the board, because the marker piece I'd left in the CPU socket was completely undisturbed.

I emailed them once more, exlplaining that they hadn't even tested the board, and I had proof, and they once again apologized, and promised to do right this time. I get yet another RMA number, and send the board back AGAIN.

Then, another 10 days later, and FIFTY FREAKING DOLLARS of shipping cost, THEY SEND BACK THE SAME DAMN BROKEN BOARD FOR THE THIRD TIME.



After that, I just said screw it, cut my losses, and threw the board in the trash. I will NEVER, EVER buy an ASUS product again. Absolutely absurd. To make things worse, my account and the OP of this thread's account are not the only ones I've heard of ASUS returning broken items repeatedly with no explanation.
post #19 of 29
Thread Starter 
Yep, I'll never buy another ASUS product again. I don't care how good of a deal it is or how much "better" it may be. Those two benefits are nullified if you can't get any support if the product breaks or has problems.

After getting the same unfixed monitor back 3 times I gave up. I still use the monitor, but am planning on just giving it to someone when i upgrade.

I can't believe they made you pay shipping though. I only paid shipping the first time. After that they kept paying for shipping. Their RMA dept has serious problems. If you read my other thread, the one product they did "fix" they fixed with a used and dirty part and put enough thermal paste on it to choke a horse. Completely careless.
 
Penguin (Hers)
(15 items)
 
 
CPUMotherboardGraphicsRAM
3570K ASUS Maximus V GENE MSI N660ti PE Samsung ELV 2x4GB 
Hard DriveHard DriveHard DriveCooling
Intel 330 180GB SSD WD Caviar Black 640GB x2 Raid 0 WD Caviar Black 1TB XSPC Raystorm CPU Waterblock 
CoolingCoolingCoolingOS
XSPC RS240 Radiator x2 XSPC X20 750 Bay Pump Res  EK Supremacy Bridge Gpu Waterblock Windows 8.1 x64 
MonitorKeyboardPowerCase
ASUS 24" 1080p CM QuickFire Stealth Cherry Red Seasonic x750 Gold Fractal Designs Arc Mini 
MouseAudio
Logitech g500 Creative X-FI Titanium HD 
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte z77x-ud3h MSI M660TI PE G.Skill Sniper 2x8GB DDR3 
Hard DriveHard DriveOptical DriveCooling
WD Caviar Blue WD Caviar Blue Samsung 22x TRUE 
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CaseMouseMouse Pad
CM 690 II Advanced Logitech g500 Invader Zim 
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Penguin (Hers)
(15 items)
 
 
CPUMotherboardGraphicsRAM
3570K ASUS Maximus V GENE MSI N660ti PE Samsung ELV 2x4GB 
Hard DriveHard DriveHard DriveCooling
Intel 330 180GB SSD WD Caviar Black 640GB x2 Raid 0 WD Caviar Black 1TB XSPC Raystorm CPU Waterblock 
CoolingCoolingCoolingOS
XSPC RS240 Radiator x2 XSPC X20 750 Bay Pump Res  EK Supremacy Bridge Gpu Waterblock Windows 8.1 x64 
MonitorKeyboardPowerCase
ASUS 24" 1080p CM QuickFire Stealth Cherry Red Seasonic x750 Gold Fractal Designs Arc Mini 
MouseAudio
Logitech g500 Creative X-FI Titanium HD 
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte z77x-ud3h MSI M660TI PE G.Skill Sniper 2x8GB DDR3 
Hard DriveHard DriveOptical DriveCooling
WD Caviar Blue WD Caviar Blue Samsung 22x TRUE 
OSMonitorKeyboardPower
Windows 8 x64 24" Dell Ultrasharp IPS Microsoft Corsair tx750w v2 
CaseMouseMouse Pad
CM 690 II Advanced Logitech g500 Invader Zim 
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post #20 of 29
Quote:
Originally Posted by rebelextrm02 View Post
Yep, I'll never buy another ASUS product again. I don't care how good of a deal it is or how much "better" it may be. Those two benefits are nullified if you can't get any support if the product breaks or has problems.

After getting the same unfixed monitor back 3 times I gave up. I still use the monitor, but am planning on just giving it to someone when i upgrade.

I can't believe they made you pay shipping though. I only paid shipping the first time. After that they kept paying for shipping. Their RMA dept has serious problems. If you read my other thread, the one product they did "fix" they fixed with a used and dirty part and put enough thermal paste on it to choke a horse. Completely careless.
Yep, I paid just over $100 for the mobo in the first place, and then paid almost half the value of the motherboard in shipping just to try to get one that worked... so basically, I paid ASUCKS $150 for a mobo shaped paperweight. In fact, it wasn't even good as a paperweight because it's too large.

Honestly, I think that this is a known tactic endorsed internally in their RMA department. They purposely keep resending the same broken crap back with the hope that the customer will give up and then ASUS RMA won't have to pay for the replacement product.

It sure as hell worked with you and me. Instead of a $300 monitor, they were out $30 shipping with you, and instead of a $100 mobo, they were out the cost of $20-30 return shipping on me.




It may have saved them a few dollars in the short term, but I can guarantee you it will cost them THOUSANDS in the long term. I build at least 2-3 computers a month, and until this crap, ASUS parts were often part of those computers.
Edited by iandh - 10/22/10 at 11:59am
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